Autralian Plugs レビュー 

Very disappointing experience.

I purchased a throttle that did not work when installed. From the outset, I reported the issue and provided photos and video evidence showing that the throttle was non-functional. Rather than receiving a straightforward resolution, I was repeatedly directed towards discussions about compatibility, despite the company being unable to confirm whether the product was actually compatible or incompatible with my bike model.

The most frustrating aspect was being told that customers are expected to verify compatibility before purchase, while at the same time the company itself was unable to determine compatibility even after multiple email exchanges and reviewing the bike model in question.

While the company eventually agreed to assess the throttle, the process involved extensive back-and-forth correspondence, repeated requests for information, and a requirement that I pay to return the product for testing despite it being reported as faulty.

I appreciate that products sometimes need to be tested before a fault can be confirmed. However, the overall customer service experience felt unnecessarily difficult, with the burden placed on the customer at every stage rather than focusing on resolving the issue.

This is a terrible business do not purchase from them.

Waited over 2 months still nothing. Kept saying it will be shipped with next batch. Asked for a full refund, he kept the shipping fee, when I questioned why, he said they book shipping when they receive the order. When I then asked for the shipping information he couldn’t supply any, dodgy mofo. Would suggest you never use this guy.

Would have given a zero star rating if that was an option- Placed an order 2/2/26, order received 25/3/26. Would not respond to messages, texts, web enquires or calls- will only reply thru ticktock… said I was going to report for scam and got a reply. Have had to continuously follow up where item was. Should not be advertising items if not in stock. Received 2 limiter switches only 1 of them works.

Placed an order 17/2. It’s hasn’t been posted yet. The company fails to communicate. We have called (0458658415) and texted, no responses. We have emailed a few times, nothing. Also enquired via webpage, no response. Terrible service. And considering they only started trading, would avoid them at all costs.

I asked for a custom plate and I asked for them to show me a picture of the design before it’s made and they never did. Then I requested a refund as I could get it cheaper from somewhere else. And they refused a refund and said some bs about 48 hour only refund even though they never even made my plate before I asked for refund. Can’t listen to simple instructions that I requested. Also when I got the plate it was bad quality. 0/10

It doesn’t really help about shipping

Supplier had great communication

My son ordered a plug and play light and horn kit. The website offered express shipping. Item took four weeks to arrive because they didn’t ship for weeks and didn’t respond to email or provide shipping updates. Today the order finally arrived and was missing the battery pack shown in the order images. I now have a very upset teenager who saved all his money to pay for this order and is left with something that’s not functioning.

Throttle came broken and wire was sticking through protectors

I ordered a carbon throttle and grips and it is so comfortable and snappy and it arrived within 3 days of being shipped! At first i didn’t think the site was legit then now i don't wanna stop ordering so I will def be ordering from this site again

It had a nice website

Was good service customised my order to my liking

Very good quality and shipping is good. Would definitely buy again.

The websites clear making it easy to find the correct thing for your needs.

Thank for the throttle great response time tons of torque!

It is a very good product, it works well and i love it as there arent much customisations for my type of biked but plug n play made it work

I ordered a throttle and I came so quick and it’s the quality is so good

PlugnPlay have really good products and I’ve bought a key ignition and a surron throttle and both have shown up and both are really good quality and I will be continuing to buy accessories for my e-bike from plugnplay!