I have previously received excellent service from Plumbing World Levin, but my most recent visit fell short of expectations. The frontâdesk staff member was abrupt, and she appeared disengaged, unfrie... ãã£ãšèŠã
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Great service from Plumbing World. Nothing was too much trouble for the most responsive of customer service - item selection, advice, placing orders, small return of leftovers. We had a challenging re... ãã£ãšèŠã
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Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... ãã£ãšèŠã
I ordered a shower tray which came promptly, which was delivered by a very helpful young man. I realised I had measured incorrectly, I contacted custom services (Tanyka) who helped every step of the w... ãã£ãšèŠã
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Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
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Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, è±åœ
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
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Great prices and great service
I first went there as they were the cheapest for the product I wanted but also found their customer service to be very good. Lovely to be able to talk to people on the phone even when buying online!
Delivery was fine and i got reasonable notuce of the time slot which wa helpful when arranging things with my plumber
2025幎9æ22æ¥
Plumbing World ããã®åç
Hi Clare,
Thank you for taking the time to leave us a review.
We're really pleased to hear that you found our prices competitive and our customer service helpful. We know how important it is to speak to someone directly, especially when arranging things like deliveries and installations, so we're glad we could provide that support.
It's great to know everything went smoothly with your delivery and that the timing worked well with your plumber. If you ever need anything else, weâre just a phone call away!
Thanks again for choosing us.
Best Wishes,
Tanyka
Nice product easy to fit perfect
2025幎8æ22æ¥
Plumbing World ããã®åç
Hi Alan,
Thank you for your review!
We're so pleased to hear that you found the product easy to fit and a perfect match. Your feedback means a lot to usâthanks for choosing us!
Best wishes,
Tanyka
Bradleys Bathrooms
After receiving the wrong item - it was quickly and efficiently rectified - we now have the correct goods!
2025幎10æ3æ¥
Plumbing World ããã®åç
Good afternoon Julie,
Thank you for your review!
Weâre really glad to hear the issue was resolved quickly and that youâve now received the correct items. We appreciate your patience and understanding, and weâre always here to help if you need anything in the future!
Best wishes,
Tanyka
3 panel folding shower screen
3 panel folding shower screen - Delivery as promised, undamaged. Installed and looks good. Got professional help.
Handling and installing this item is a two man job because of the weight 50kg - used extra long screws.
2025幎7æ25æ¥
Plumbing World ããã®åç
Good Afternoon Holloway,
Thankyou for taking the time to leave us a review.
I am pleased to hear you're happy with our service and products.
We do confirm on the email the delivery is kerbside so gives chance to get the required help.
Please let us know if you need anything in the future, we hope you continue to shop with us.
Best wishes,
Tanyka
Itâs class service
Excellent Company to deal with. Service is first class. Parts delivered bang on time and prices are fair too.
2025幎8æ20æ¥
Plumbing World ããã®åç
Good Afternoon,
Thank you for taking the time to leave us a review.
I am pleased to hear you're happy with the service provided by our team, we aim to give the best service we can!
Please let us know if you need anything in the future, we hope you continue to shop with us.
Best Wishes,
Tanyka
Plumbing World ããã®åç
Hi Rob,
Thank you for taking the time to leave us a review.
I am pleased to hear you're happy with the service provided and the item purchased.
Please let us know if you need anything in the future, we hope you continue to shop with us.
Best Wishes,
Tanyka
Plumbing World ããã®åç
Hi Lisa,
Thankyou for taking the time to leave us a review.
I am pleased to hear you're happy with our company and products.
We look forward to you shopping with us in the future.
Best Wishes,
Tanyka
Great service
Fantastic service quality product easy to order online and product was delivered intact and on time
2025幎8æ18æ¥
Plumbing World ããã®åç
Good Morning,
Thank you for taking the time to leave us a review.
I am pleased to hear you're happy with the service provided.
Please let us know if you need anything in the future, we hope you continue to shop with us.
Best Wishes,
Tanyka
Would I use plumbingworld.co.uk again NO
I placed an order today for a vanity unit, mixer taps and click clack waste.
Order accepted and money taken with out question.
2 hours later I receive an email informing me that the items are out of stock and will not be available until the end of September.
I phoned and asked why an order was accepted, when there was no stock and was informed that when they receive an order then they contact the suppliers and in my case the suppliers were out of stock.
I asked for my money to be returned and they informed me that it would that 7 to 10 working days.
My payment to plumbingworld.co.uk was instantaneous, so why do they need to hang on to my money for at least 8 days. Simple they are pocketing the interest.
Would I use plumbingworld.co.uk again NO
2025幎8æ19æ¥
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Plumbing World ããã®åç
Hi Michael,
Thank you for taking the time to leave us a review.
Whilst we do stock an extensive range of products, we also rely on a number of suppliers for items that are not held in our warehouse.
This can mean we do have to wait a certain amount of time for products and suppliers dont always let us know items are out of stock, however we always inform you as soon as we can to advise of this.
I have looked into this, you ordered on Tuesday 19th August at 12:11.
We emailed you on Tuesday 19th August at 13:01, so you were contacted within the hour of you placing your order to confirm the item purchased was out of stock.
We then issued the refund on the same day at 13:49 so within 2 hours of you ordering we confirmed item was out of stock and refunded you promptly.
We do issue the refund straight away, unfortunately we have no control of bank timescales so we do have to advise its up to 7 working days due to this.
So sorry for any inconvenience caused here.
Best Wishes,
Tanyka
Would like to thank you for the greatâŠ
Would like to thank you for the great service I received from yourself even through there was a problem with an item it was dealt with straight away and it didnât put me off ordering more items thank you again
2025幎7æ24æ¥
Plumbing World ããã®åç
Hi Cheryl,
Thank you for taking the time to leave us a review.
I am pleased to hear you're happy with the service provided.
Please let us know if you need anything in the future, we hope you continue to shop with us.
Best Wishes,
Tanyka
Plumbing World ããã®åç
Good Morning Lewis,
Thankyou for taking the time to leave us a review.
I have reviewed this for you, I can see we have now delivered your order, if you need anything please contact us directly.
We do hope you shop with us again in the future.
Best wishes,
Tanyka
Professional
Having received damaged goods the issue was corrected highly professionally. I could not recommend a company more than this one.
2025幎7æ20æ¥
Plumbing World ããã®åç
Hi Trevor,
Thankyou for taking the time to leave us a review.
I am sorry to hear the item came damaged but pleased it was rectified swiftly for you!
We do hope you shop with us again in the future.
Best Wishes,
Tanyka
Hassle Free
After the first time of using this company i cannot praise them enough we purchased our new bathroom from them shower, bath, taps toilet, radiator and furniture all arrived on time and packaged well and great quality .From ordering to customer service all staff were very helpful i would recommend them to anyone who is thinking of a new bathroom nothing, was too much trouble, many thanks to all concerned
2025幎7æ27æ¥
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Plumbing World ããã®åç
Hi Clive,
Thank you for taking the time to leave us a review.
I am pleased to hear you're happy with the service provided.
Please let us know if you need anything in the future, we hope you continue to shop with us.
Best Wishes,
Tanyka
Bought a radiator cover from here yetâŠ
Bought a radiator cover from here yet when it arrived it was without a number of screws. I called and spoke to a member of staff who informed me that they don't have the screws in stock and need to purchase them myself. They did say I could send them the receipt and they would reimburse me the problem was I spent half a day traveling looking for a place that sold the screws. It was very inconvenient and surely they should not send any item out without all items! My biggest issue was I paid for someone to come and fit it and they was unable to complete the job due to lack of parts and had to come back another day!
2025幎7æ24æ¥
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Plumbing World ããã®åç
Good Afternoon,
Thanks for taking the time to leave us a review. I'm sorry to hear you haven't had a positive experience shopping with us.
If you can contact us directly with your order number I will be more than happy to look into this further for you.
Best Wishes,
Tanyka
Excellent Customer Service & Responsive
Maxine at Plumbing Word made resourcing and buying an Eastbrook toilet seat so easy! The toilet seat we needed wasn't their usual in-stock item. Maxine did however say they could obtain one direct from the supplier and when received they would send to us by courier. It was so good I've just ordered a second replacement seat for our other bathroom! Great Customer Service from Maxine, she was professional, helpful, timely and also had a sense of fun. I would NOT hesitate to buy from Plumbing World again. THANK YOU so much, I can't wait for the next seat to arrive!!!
2025幎7æ14æ¥
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Plumbing World ããã®åç
Good Morning,
Thanks for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service, particularly from Maxine in our sales team. We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
We hope you continue to shop with us.
Best wishes,
Tanyka
Check stock levels
Was in stock on website when ordered, only to be informed that it was out of stock 2 day's later and unknown date for restock. I ordered from Amazon and received 2 day's later and saved £50
2025幎6æ21æ¥
Plumbing World ããã®åç
Hi Nick,
Thank you for taking the time to leave us a review.
I am sorry to hear there was a stock issue with the product you ordered, and consequently we were unable to fulfil your order on this occasion.
I can see you ordered on Saturday, we donât work weekends, so that would have been the reason for the delay in response, we offered you an alternative for the product we didnât have in stock and this was sent to you on the Monday morning as soon as we was back in the office after the weekend.
Whilst we do stock an extensive range of products, we also rely on a number of suppliers for items that are not held in our warehouse.
This can mean we do have to wait a certain amount of time for products however we always inform you as soon as we can to advise of this.
Once again we are very sorry for any inconvenience caused.
Best Wishes,
Tanyka
Ordered a shower bifold screen becauseâŠ
Ordered a shower bifold screen because the old one broke. Very easy to purchase and super quick delivery. Easy to install and looks brilliant!
2025幎6æ17æ¥
Plumbing World ããã®åç
Hi Chez,
Thank you for taking the time to leave us a review.
I am pleased to hear you're happy with the product you purchased!
We look forward to you shopping with us in the future.
Best Wishes,
Tanyka
Excefllent service needed someâŠ
Excellent service needed some Children's toilets very quickly they sorted them for me and sent them express delivery for the standard delivery price would highly recommend Many thanks from ACC PROPERTY MAINTENANCE
2025幎6æ20æ¥
Plumbing World ããã®åç
Good Morning Adrian,
Thank you for taking the time to leave us a review.
I am pleased to hear you're happy with the service provided by our team, we aim to give the best service we can!
Please let us know if you need anything in the future, we hope you continue to shop with us.
Best Wishes,
Tanyka
Good price
Good price , good staff always reply,
Shame about the delivery company not keeping me informed ! Lucky i was home when delivered, this was a Merlyn Shower Door!
2025幎5æ18æ¥
Plumbing World ããã®åç
Good Morning,
Thankyou for taking the time to leave us a review.
I am so sorry to hear that! This would of been sent directly from Merlyn as we dont stock those items, I will pass the feedback across to the supplier and apologise for any inconvenience caused.
We do hope you shop with us again in the future.
Best wishes,
Tanyka
Won't be coming back
Won't be coming back. Ordered Bushboard panels as part of flat refurb. Haven't checked within 24 hours, as the bathroom wasn't ready and I did not want to damage it, so they were flat on the floor waiting. When the contractor, who recommended Bushboard btw, felt like something wasn't right, as the panels were not flat. Thought it would stick and stay flat, but after two days, the panels were still slightly curved.
Neither Plumbing World nor Bushboard were helpful, saying the same thing
"Unfortunately, there isnât anything that can now be done. Any issues with faults/damages need to be reported within 48 hours. If there is a manufacturing issue images need to be sent at the earliest opportunity, so this can be forwarded on."
That's fine, their rules - they keep my money, but lost a customer. No more Bushboard, no more Plumbing World for me.
Very bad experience, and fortunately isolated, as during the refurbishment I made lots of orders online elsewhere - no issues, or customer service cared about the customer.
2025幎5æ1æ¥
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Plumbing World ããã®åç
Good Morning,
I'm sorry to hear you're not fully satisfied with our returns policy. I do believe we are clear on our delivery and returns policies (including any fees that may apply).
These are available to view online prior to purchase. Handling fees apply to all returns unless the reason for return is due to our error. We advise to report any visible damage seen upon delivery.
We emailed you to confirm this before delivery was made.
We aim to be as clear as possible with our policies. We never aim to mislead customers and want to ensure our information is always up-to-date and relevant.
Apologies for any inconvenience caused here.
Best Wishes,
Tanyka
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