Plumlife Homes レビュー 189

Rachel was very helpful throughout the purchase process. Excellent service.

Unfortunately my experience with Plumlife has soured this passed year. Having previously had no major issues , Plumlife have this year caused confusion and frustration that I feel could easily have been avoided.

As a homeowner through their shared ownership scheme , I own 50% of my property, and pay rent and service charge on the other 50%. At Christmas , PlumLife issued a service charge refund to my online account ( and others on my estate who are also homeowners under this scheme ) of over £300. They did not issue end of year accounts to us , as they are supposed to. After chasing this refund for months, we were eventually advised that we were not due a refund , contrary to their previous communications. As of today, I am still yet to receive the year end accounts. Their excuse is an outstanding bill not having been applied to the service charge. To my knowledge , there are less than 25 homeowners under this scheme on my estate. None of us have had updated accounts - they are usually issued to us in November , and are now 5 months overdue. If indeed one bill was missed , why has it taken almost half a year for them to divide this by the relevant homeowners liable , and reissue year end accounts ? At this point , it feels they are withholding funds we are rightly due. The manner in which they are dealing with this is subpar at best and malpractice at worst. Myself and several other homeowners are now having to take our complaints to the ombudsman; having exhausted Plumlife’s complaint process without the service charge accounts being issued. Do better Plumlife .

Jonathon Griffiths has been fantastic throughout our experience, offering clear communication, genuine support, and a friendly professionalism that makes the whole process feel easy and stress‑free; he’s knowledgeable, proactive, and always goes the extra mile, making him a real credit to Plumlife and someone we confidently recommend to anyone considering buying a home with plumlife.Plumlife homes are lovely and morden.
Thank you Jonathon we wish you the very best 😊

From the moment we started looking for a new home, Liam Jones stood out as an exceptional sales advisor. He was incredibly efficient and understanding our needs and presenting us with suitable options. Liam's professionalism shone through in every interaction; he was punctual, well-prepared, and demonstrated a deep knowledge of the properties. What impressed us most was his helpfulness - Liam went above and beyond to guide us through each step of the buying process, answering all our questions with patience and clarity. Thanks to Liam's expertise and dedication, we found the perfect home and had a smooth, stress-free experience.
Liam is still in contact today and supporting us (What a guy!). We highly recommend Liam Jones to anyone looking to buy a home!

From start to moving in Liam Jones couldn’t do enough to ensure I had everything I needed for a smooth transition. We had delays with solicitors and many bumps in the road but he was always available and willing to help where he could do. I have just moved in and couldn’t be happier wit my new home. Would definitely recommend

I have just completed on my first home today and I have had a brilliant experience with Plumlife. My sales advisor is called Liam Jones who was very helpful throughout the process and kept me informed of any updates and logged any concerned i had in terms of snags. This made my experience so much better and reassuring that I made the right choice. Thank you Liam for all the help!

Great customer service, helping me go through all the way to completion.

Buying my first home was a fantastic experience with Plumlife. Thanks to Joanna and Jonathon the entire process was incredibly simple from start to finish. They helped me at every single stage and truly went above and beyond to make everything easy for me. Many thanks.

Jim (Park Hill Phase 1) was an absolute lifesaver! I needed help moving my too-big sofa into the flat. The moving company left it on the ground floor but Jim went above and beyond in helping to take it apart, move it in, then put it back together. I genuinely could not have been happier or more satisfied with a service, especially one that was so happily given.

Buying shared ownership was seamless, but the house was a mess. I expected minor snags, but not:
❌ Cracked floor slabs (delayed my move-in by a full month).
❌ Doors not locking properly due to poor installation.
❌ Hall radiator not heating up.
❌ Missing door security chain.

It is incredibly difficult to get in contact with anyone. When I finally do, they promise to call me back but never do. They could have offered a reimbursement for the month I couldn’t live there, but I won’t hold my breath.

Now I'm stuck in a loop with Plumlife blaming the landlord (Great Places) and the developer (Keepmoat). Nobody takes responsibility. Avoid!

Our sales advisor Rachel Eardley was superbly accommodating and made the process incredibly simple. She was simply never too busy to help. Often providing clearer help and peace of mind than any other party - including our solicitors.

We could not recommend her highly enough.

Just a thank you to Jim and the Plumlife maintenance team who'm look after Park Hill, Sheffield. We've just left after a six year tenancy, great maintenance, always around and happy to help. Joe & Zara at 20 Long Henry.

Went through plumlife to apply for an apartment, they have taken money from me and now will not respond to my emails to reimburse me. Pre rental documentation was sent with the wrong persons name on it and overall terrible service, no direct phone number for the team in control of the new apartments in Stockport either. It's not coming up to a month's with no word from them and they still have my money.

December 17th 2025.
I've noticed a lot of the reviews here reflect the purchasing process, which rightly gives high praise. This review reflects the full shared ownership journey, from purchase in 2023, through living in the scheme, to staircasing out in 2025. I've tried to keep it balanced as it's been a mixed bag.

The initial sales process in 2023 was genuinely very good. My sales representative, Kelly was proactive, helpful, and played a key role in keeping things moving with conveyancing and getting the purchase over the line. That part of the experience was handled brilliantly.

Property snags were managed separately with Great Places via James and the housing developer. This also worked as expected. Any issues were resolved within the first year, none were major, and this side of things was straightforward.

Unfortunately, the ongoing account management experience with Plumlife has been consistently poor. Communication is slow and unreliable, with emails often going unanswered for weeks and conflicting information provided by different teams. It often feels like the management side is understaffed and reactive.

Plumlife require consent for certain property alterations, but this process is difficult to navigate. Approval depends on detailed documentation from contractors like insurance etc before consent is granted, which makes it hard to secure quotes or shop around. Approval times are unreasonably long, meaning quotes often expire, leading to increased costs for residents.

Plumlife are very quick to pursue payments when money is owed to them, but far slower when residents are owed money back. Despite staircasing out, I remain tied to Plumlife due to delayed account reconciliation and will need to revisit this again in Autumn 2026 to chase remaining overpayments.

Residents in our development have been waiting for service charge refunds since September, with no communication from Plumlife explaining the delay despite multiple chases. This has now escalated to the point where a formal complaint has been raised.

With regards to the staircasing process, which completed in July 2025, this largely went smoothly, despite a small hiccup in the early stages.

Overall, the sales experience was strong, but the long-term management and aftercare fall well below expectations. Anyone considering shared ownership with Plumlife should look beyond the initial purchase and consider the ongoing management experience. Ideally speak to people who have been in the scheme for more than a year.

April 1st 2026.
It’s been 4 months since my review. Unfortunately the experience has gone downhill. Still no refund. They can’t get their story straight and I’m almost at the point of the housing ombudsman in my complaint process. Every commitment Plumlife has made in the complaints process has failed. And I’ve received zero communication except acknowledgements of my complaint at stage 1 and stage 2. I really have zero confidence in this organisation.

Seriously avoid Plumlife unless you love stress and being left in the dark. I can also comment this feeling is echoed across other shared ownership residents in our development.

Amazing service! Lots of support provided through the sales process. Very smooth process.

I appreciate the smooth, efficient and professional service you have provided throughout the process. Very effective team.

Staff so friendly and very helpful, our sales advisor Jonathon made our experience better, he was always there to help and support us through our home buying journey 😁

House has so many snagging issues
Had to complain to stage 2 now.
Caught in a war in your home between builder and subcontractors and plumlife / greaterplaces. Total joke. Avoid if you dont want a nightmare. Great concept bad builders bad aftercare.

I had great experience with plumlife I highly recommended them.

Sarah Aylott and Kelly Pochodaj looked after my case, which was definately not the usual scenario. They were amazing, so helpful and really went out of their way for me. Thank you!!