I have not received any of my orders yet so cannot review the products at this point but that being said, Ferdz in customer service have been very responsive and helpful in answering all my questions... ãã£ãšèŠã
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Weâve had a great experience with our Plush Beds order. We received multiple status updates as our bed moved production and then shipped. Maria was so kind and prompt answering all my questions. She... ãã£ãšèŠã
Chat with Allan made the process smooth and made me decide with no worries. It was great to have extra discount and free delivery/set up as well as old mattress/frame pick up. Can't wait to enjoy my... ãã£ãšèŠã
I had a WONDERFUL customer experience today with Ferdz! I made a mistake on my delivery and only discovered it after it is being shipped. I called and Ferdz was patient, understanding, kind, knowle... ãã£ãšèŠã
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Latex Mattress Co. is a manufacturer, located in the USA.
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2637 E Atlantic Blvd, 33062, Pompano Beach, ç±³åœ
- support@latexmattress.org
- plushbeds.com
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I have had nothing but good experiencesâŠ
I have had nothing but good experiences with this company. Mike was extremely helpful assisting me with getting replacement mattresses I had previously purchased years ago prior to the fires, which now needed replacing. Really good customer service, and a great product.
Ferdz Garcia helped me with two issues
Ferdz Garcia helped me with two issues; one was a small oversight in filling my bedding bundle order and the other was my own mistake. Both of the problems were fixed quickly, and I appreciated the very professional and efficient customer service that Ferdz provided.
Jen found the answer to my question andâŠ
Jen found the answer to my question and sent it in an email promptly. Iâm very pleased.
PlushBeds
PlushBeds sells excellent products and, from my recent experience, their customer service is also excellent. They are empathetic, professional, and very responsive to emails and phone calls. Melanie was extremely helpful and prompt in responding to my e-mails. She was able to resolve the issues quickly. I can't thank Melanie enough for her assistance!
We worked with Ferdz Garcia
We worked with Ferdz Garcia. He was awesome! We didnât see we had to separately order assembly. Mr. Garcia was extremely responsive and we were able to get it set up promptly.
Great sheets even better customer service!
I worked with Melanie in customer service and she assisted me in fulfilling my warranty and replacing my sheets. Great experience! Also, love my sheets!
Best customer service with Mike from plush beds
I had a great response with a representative from plush beds. Mike answered my email . He was very courteous and respectful. He had detailed explanations of everything to do with the mattress and answered all my questions.
Even after a glitch with the payment without hesitation, he called to resolve the issue. Again kind and courteous with every email and phone transaction.
I am so exited abut my new mattress andâŠ
I am so exited abut my new mattress and pillow. As the quality is exceptional so is the customer service. I had to contact customer service after my delivery and Mike was great in assisting me with my issue, not only was he very communicative he was able to get me what I needed so quickly. I would recommend this company and associates to anyone!!
Great customer service
I'm new to PlushBeds and needed help choosing products. Irma was very knowledgeable and was able to give me great advice across the board. Extremely helpful!
Mike was top-notch customer service
Mike was top-notch customer service. Answered questions and was very accomodating. Responsive and real customer service is hard to come by these days. Definitely a breath of fresh air.
AMAZING
Ferdz is Amazing!!!!!!
10/10 customer service, wouldnt give my business anywhere else.
The ordering process was very easy
The ordering process was very easy. I received chat help from Mike to help arrange delivery timing and logistics and Mike very helpful and everything was handled quickly and easily.
Stellar customer service. âŠ
I was fortunate enough to reach Mike who was able to help me generate an order that I was unable to do on my own. His initial response to my inquiry was almost immediate and his follow up just as thorough. He sets a standard of customer service to which all others should aspire.
GREAT service!
The products are world class.
Ferdz Garcia has perfected the delicate art of customer service to a science!
Bill Thompson
Phoenix, AZ
Plush Beds customer service
The Organic Botanical Bliss mattress we ordered was delivered today. I had some question so I contacted customer support at Plush Beds. Irma was very helpful & knowledgeable. She was excellent and gave me the answers and suggestions that I needed and Iâm most appreciative for her time and patience.
The best organic mattress!
The Plush Bed mattress is so much better than other organic products. It is incredibly comfortable oh and the sheets are super soft. Jen is in contact with you to ensure the delivery process goes well. She will help with the delivery and the used mattress recycle or donation. Your mattress will be custom made for your order so make sure you allow enough time.
Good support interaction
I had some questions about shipping on my order and Jen was extremely helpful.
Irma was amazing!
Irma was very helpful and informative. She listened to and addressed all of my concerns.
This store has an excellent web site
This store has an excellent web site. Very informative and easy to navigate. I had to change the delivery date and Jen was wonderful! She guided me throughout the process and quickly arranged the shipping change. Wonderful person. We also called with a question about warranty. They picked up almost instantly and answered all my questions. She was friendly and pleasant. We got a good price and are completely satisfied with the experience.
Lightning-Fast Customer Service
I sent an e-mail request to the support team last night, and within just a few short hours, Mike responded to my inquiry and fulfilled my request. The replacement mattress cover was already on its way to my home by the time I read my response. Such lightning-fast and uber-attentive customer service makes me very glad that I purchased my latex mattress from PlushBeds.
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