Plushieshop レビュー 

Plushieshop からの回答

6日前

We’re genuinely sorry to read this. We completely understand how frustrating this must have been, especially when the order was meant to be a birthday present for your son.

We’ve recently taken over the business under new management, and unfortunately we inherited some serious issues with the previous customer service and order communication systems. We know that doesn’t make your experience any less disappointing, but we do want to be honest about what happened.

Since taking over, we’ve made a lot of changes. We’ve upgraded our communication systems, improved how orders are handled, and launched a completely new website. Most importantly, we’re making sure customers can actually reach us and get a proper response when they need help.

We know trust isn’t rebuilt by simply saying things are better. It has to be earned.

If you’re happy to give us your order number, we’d really like to look into this personally and see what we can do to put things right.

We’re sorry you were let down, and we genuinely hope we can give you a very different experience going forward.

Plushieshop からの回答

6日前

We’re sorry this has been your experience, and we can understand why you’ve described it this way. Waiting for an order with no clear updates, then finding that the phone number isn’t working and your emails haven’t been answered, is incredibly frustrating.

We’d also like to clear up one point. We are a UK-based company and are not based in China. Some orders can show international tracking information during fulfilment, but we appreciate that seeing a parcel sitting in China with little movement can be worrying, particularly when you haven’t been able to get hold of anyone.

We’re now under new management and have been making some big changes behind the scenes. Our communication systems have been upgraded, our website has been completely rebuilt, and we’re putting a much stronger focus on customer support and keeping people informed.

We can’t change the experience you’ve already had, but we would genuinely like to help with this order. If you send us your order number, we’ll take a look and see what’s happened with the delivery.

Plushieshop からの回答

6日前

We’re genuinely sorry to read this. Waiting months for an order and having to send email after email just to get an answer is clearly not good enough, and we completely understand why you were left feeling ignored and frustrated.

It’s especially disappointing that you were eventually given the option of a refund or replacement, only for your follow-up to then go unanswered. That should never have happened.

The business is now under new management, and we’ve been working through a number of issues that were left behind, particularly around customer communication and outstanding orders. We’ve replaced the old communication systems, improved the way customer enquiries are handled and launched a completely new website.

We know that doesn’t undo what happened to you, and we’re not going to pretend that a new website fixes everything overnight. What matters to us now is making sure customers actually get the support and communication they should have received in the first place.

If you still have your order details, we’d really appreciate the opportunity to look into this personally and see whether there is anything we can do to put things right.

We’re sorry for the frustration and disappointment this caused you, and we hope we can show you that things are being handled very differently under the new management.