Pocket Broker レビュー 253

Pocket Broker からの回答

2日前

Dear Ahmed,

Thank you for sharing your concerns.

We take such matters seriously and have carefully reviewed your case together with our Finance Department under your support request №125719069.

Based on the information and receipts you provided, we were unable to match the indicated transactions with any deposits made to your account. Additionally, a verification request was sent to the payment provider using one of the provided receipts, and we were informed that the transaction is not related to our platform.

This may indicate that the payments were either sent using incorrect details or directed to a third party. Could you please clarify whether you may have made these payments through any external source or shared payment details with anyone outside the platform?

We also recommend confirming whether you have interacted with any third parties offering services related to trading, deposits, or account management.

Furthermore, we would like to clarify that your account was not blocked by our side. According to our records, it was closed from your side on April 8, 2026. If you are currently experiencing difficulties accessing your account, please let us know so we can assist you.

At the same time, our Finance Team has requested that you specify the exact deposit IDs or transactions you believe were not credited, so that we can conduct an additional check.

We kindly ask you to continue communication via the existing support ticket or contact us via email at support@pocket-broker.com and provide the requested details. Please note that it is not possible to conduct a full investigation through a public review platform.

We will be waiting for your response so we can assist you further and clarify the situation through our official support channels.

Best regards,
Pocket Broker Team

Pocket Broker からの回答

2026年4月9日

Dear Vladislav,

Thank you for taking the time to share your concerns. We are sorry to hear about your experience and understand how upsetting this situation may feel.

We would like to clarify that your case has been carefully reviewed by the Compliance Department based on system notifications and in accordance with the Public Offer Agreement, which you accepted upon registration. As a result of this review, the decision regarding your account is final and cannot be reconsidered.

Please note that in cases of violations, refunds are carried out strictly in accordance with clause 10.3 of the Public Offer Agreement. According to these terms, only deposited funds are eligible for refund, while profits, bonuses, and other privileges are not subject to withdrawal.

At the same time, we confirm that a refund has been offered to you, and we remain ready to initiate it as soon as possible. Our team is currently awaiting the requested details from your side to proceed.

Please note that all responses via email are handled by our support specialists, who review each request individually in accordance with internal procedures. We kindly ask you to continue communication via email and provide the requested information so that we can complete the refund process without further delay.

Thank you for your understanding.

Best regards,
Pocket Broker Team

Pocket Broker からの回答

2026年3月30日

Dear Pablo Antonio,

Thank you very much for your positive review and for taking the time to share your impression with us.

We are truly glad to know that you are satisfied with the app and that you are part of our community. Your support means a lot to us and motivates our team to keep improving the platform and the overall user experience. It's always our goal to provide a convenient, reliable, and comfortable environment for every user.

Should you ever have any questions, need assistance, or would like to share suggestions, please feel free to contact us directly through the platform or by email at support@pocket-broker.com. Our team will always be happy to help.

Thank you once again for your trust and support! We wish you a great day and continued success!

Best regards,
Pocket Broker Team

Pocket Broker からの回答

2026年3月24日 に更新

Dear Mahima,

Thank you for sharing your feedback. We understand that you have concerns regarding your personal experience.

If your issue relates specifically to platform activity, we kindly recommend contacting the official support team directly via the contact details available on the website, including all relevant details. The specialists will be happy to review your case and assist you in resolving any legitimate concerns.

We appreciate your understanding.

Best regards,
Pocket Broker Team

Pocket Broker からの回答

2026年3月10日

Dear Nafisa,

Thank you for sharing your concerns, and we are sorry to hear about your frustration regarding your account block. We would like to take this opportunity to clarify the situation.

First, we must emphasize that our platform has processed numerous successful withdrawals, including profits for traders worldwide, and we remain fully committed to processing all compliant withdrawals. Your own ability to make previous withdrawals without issue demonstrates our commitment to honoring legitimate trading activity. We do not take any action without proper grounds, and we are obligated to act when violations of our platform rules are identified.

Regarding your specific situation, we have carefully reviewed your account (ID: 125253942) and can confirm that it was blocked due to a violation of clause 2.2 of our Public Offering Agreement. This clause explicitly prohibits the use of third-party documents for account verification. This is not a minor or technical issue—it is a serious breach of our terms, designed specifically to protect the security, integrity, and fairness of our platform for every user. When false or third-party documentation is used, it undermines the trust and safety of the entire community.

We understand that you may not have been aware of this violation at the time, but the responsibility for providing accurate and authentic documentation rests with every account holder. Our verification processes exist precisely to prevent fraudulent activity and ensure that all users are who they claim to be.

Due to this confirmed violation, no profits or bonuses can be refunded or honored. According to clause 10.3 of our Public Offer Agreement and the data on the total amount of funds received and paid into your trading account, all financial liabilities to you have been fully satisfied. There are no outstanding funds owed.

Maintaining a secure and fair trading environment is our highest priority, and we stand by the actions taken in your case. If you have any unresolved concerns, our support team remains available at support@pocket-broker.com. Please note, however, that the decision regarding your account was made in strict adherence to our published policies and is final.

We wish you well in your future endeavors.

Best regards,
Pocket Broker Team

Pocket Broker からの回答

2026年2月23日

Dear Ibrahim,

Thank you for providing your UID, it allowed us to promptly locate your account and carefully review the situation.

We understand that waiting for a withdrawal can be frustrating. Please note that while deposits are typically credited instantly, once you submit a withdrawal request, it's placed in the general queue for processing. It usually takes up to 3 business days to process a payment. In most cases, the payments are instant. However, some transactions can be processed for up to 14 business days as per the Public Offer Agreement. We assure you that all withdrawal requests will be processed as soon as possible and within a reasonable time frame. Our Finance Department is continuously working to improve transaction speed and efficiency. We sincerely appreciate your patience and understanding during this process.

Upon reviewing your account, we can see that your withdrawal request was cancelled from your side before the processing period was completed. After the cancellation, the funds were returned to your trading balance and were subsequently used in trading activities.

We kindly recommend allowing withdrawal requests to remain active until they are fully processed. If you have any questions or need assistance in the future, please contact our support team via email at support@pocket-broker.com or submit a request through the platform so we can assist you directly.

We appreciate your feedback and remain available to help.

Best regards,
Pocket Broker Team

Pocket Broker からの回答

2026年2月14日

Dear Ahmhyp,

Thank you for sharing your concerns. We have reviewed your account and must provide a clear and factual response to address the claims made in your review.

First and foremost, we want to emphasize that we are a genuine, regulated broker that operates with integrity and transparency. Many clients worldwide have profited and successfully withdrawn funds from our platform, including yourself before any violations occurred. As long as users follow our platform rules, they will have no issues with withdrawals whatsoever.

However, we take necessary action when violations of our terms and regulations are identified. Upon reviewing your account, we confirm that it was blocked for violating clause 2.9 of our General Terms of Services. This clause explicitly prohibits fraudulent activities, including abusive trading practices such as hedging transactions from different accounts. These measures are in place to maintain a fair and secure trading environment for all users. The decision to block your account was made after a thorough investigation by our Security Department and is final.

Regarding your claims about regulatory status, our regulatory information is transparently disclosed on our official sources. We strictly adhere to all applicable financial regulations in the jurisdictions where we operate. We regret that you may have received outdated or incomplete information from external sources, leading to a misunderstanding.

Due to the confirmed violation, no profits or bonuses can be honored or refunded. According to clause 10.3 of our Public Offer Agreement and the data on the total amount of funds received and paid into your trading account, all financial liabilities to you have been fully satisfied.

We stand firmly by our policies and the integrity of our platform. Should you have any unresolved concerns, our support team remains available at support@pocket-broker.com.

Best regards,
Pocket Broker Team

Pocket Broker からの回答

2026年2月5日

Dear Lion,

Thank you for summarizing your perspective and for sharing your conclusions based on your personal experience.

We note that the points raised in your review reflect your individual interpretation of platform rules, licensing information, and suitability for certain trading styles. As previously stated in our earlier responses, all platform conditions, trading restrictions, and compliance requirements are publicly available and apply equally to all users.

Trading conditions, including limitations related to specific market situations, strategies, or volatility scenarios, — are established to manage risk and ensure operational stability. These conditions may not align with every trading approach or individual expectations, and we acknowledge that this can influence a user’s overall assessment of the platform.

Regarding regulatory and legal matters, all relevant corporate and licensing information is published openly on official resources. We do not provide legal assessments, interpretations, or comparative regulatory commentary within public review platforms.

At this stage, we confirm that your case has been fully reviewed, all permissible explanations have been provided, and no further public clarification can be added beyond what has already been shared. Your feedback has been noted, and your position is clear.

We respect your right to share your opinion and consider this matter closed from our side.

Kind regards,
Pocket Broker Team

Pocket Broker からの回答

2026年2月5日

Dear Amirr,

Thank you for taking the time to share your concerns. We’re sorry to hear about the negative experience you’ve described and understand how frustrating situations involving withdrawals and account reviews can be.

If your feedback relates to an interaction or transaction carried out through an official platform, we strongly recommend contacting the official support department directly for proper assistance so your case can be reviewed in detail.

In general, withdrawal processing and verification procedures may vary depending on regulatory requirements, payment methods, and security checks, and delays can sometimes occur as part of standard compliance processes. We genuinely regret any distress such situations may cause.

We appreciate you raising your concerns publicly and hope you are able to obtain a clear resolution by engaging with the appropriate support channels.

Kind regards,
Pocket Broker Team

Pocket Broker からの回答

2026年2月1日

Dear Shanice,

Thank you so much for your fantastic 5-star review and for highlighting the aspects of our service that matter most to you!

We are genuinely delighted that you appreciate the understanding we strive to provide and, most importantly, that you feel a strong sense of Safety on our platform. Ensuring the security of our clients' funds and personal data is our top priority, so your feedback is gratifying for our entire team. We are also very pleased that you find our support and services to be understanding and responsive.

Congratulations on your impressive achievement! Wishing you continued success and confidence in your trading journey. If you ever have any questions, concerns, or need assistance, please contact our support team through support requests on our platform or at support@pocket-broker.com. Our support team will help you promptly!

Thank you for your trust and for being a valued member of our community. We look forward to supporting you for a long time to come.

Best regards,
Pocket Broker Team

Pocket Broker からの回答

2026年2月2日

Dear Joseph,

We're sorry to hear that your trading and withdrawal experience wasn't satisfactory and that it has caused you frustration.

We want to clarify several important points for all readers. First, the claim that the market is "rigged" is categorically false. Pocket Broker is a genuine, trustworthy broker with clients worldwide. Our platform uses real-time market data from liquidity providers, and we cannot influence or manipulate the charts, which are dynamically determined by market liquidity. Many clients profit from our platform and successfully withdraw their funds every day.

Regarding withdrawals, we are fully committed to processing all compliant requests. The verification process you described is not a barrier but a critical security measure. Necessary verification, including requests for documentation, is mandated by our Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. These are standard financial regulations designed to protect your account and funds from fraud and unauthorized access. While we understand that providing documents can feel burdensome, these protocols exist to ensure a secure environment for every user on our platform. Once verification is complete, you can submit a new withdrawal request immediately.

We process numerous successful withdrawals daily. If you are experiencing a specific, unresolved issue with a withdrawal, we strongly encourage you to contact our support team directly. They can review your particular case, clarify any pending requirements, and provide a clear path to resolution. Please submit a support request on our platform or email support@pocket-broker.com with your account details.

We appreciate your feedback and are here to assist with any legitimate concerns through our official support channels.

Best regards,
Pocket Broker Team

Pocket Broker からの回答

2026年1月20日 に更新

Dear Luís,

Thank you for taking the time to share your perspective. We value all feedback, whether positive or negative, as it helps us understand public perception and improve our services. However, we need to address several inaccuracies in your review to ensure other readers have a balanced and factual view.

First, we are a regulated broker operating in full compliance with the applicable financial regulations. We maintain stringent Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols, which are standard and essential security measures for any legitimate financial platform. The verification processes some users find cumbersome exist solely to protect client accounts and funds from unauthorized access.

Regarding withdrawal delays and account restrictions, these actions are never taken arbitrarily. We are a trustworthy broker that processes numerous successful withdrawals daily for our users worldwide, including profit withdrawals. We are committed to processing all compliant withdrawals correctly, regardless of the account performance or withdrawal amounts. We assure that all withdrawal requests are processed as soon as possible within a reasonable time frame. Account restrictions only occur when a significant breach of the platform's terms and regulations is identified. This is to maintain a secure and fair trading environment for all users.

Besides, the allegation of price manipulation is categorically false. Our platform uses real-time market data from the liquidity providers. There is no difference between demo and real trading except for the balance. However, it's important to note that the psychological and financial stakes are inherently different. These factors can sometimes influence trading decisions and outcomes.

We understand that trading, especially with binary options, involves significant risk and can result in financial losses. This inherent market risk can sometimes lead to frustration. We encourage all users to use our demo account and visit our platform's "Help - Guides and Tutorials" section to access a comprehensive platform guide with video tutorials, as well as resources to improve your trading knowledge and skills.

We are committed to fairness and continuous improvement. If you have any specific issues, questions, or need assistance, please contact our support team directly via support requests on our platform or by email at support@pocket-broker.com so we can assist further.

Regards,
Pocket Broker Team

Pocket Broker からの回答

2026年1月26日 に更新

Dear Massini,

We acknowledge your feedback regarding your former role as a moderator. We appreciate the work you contributed in the past.

Your review concerns internal team management policies and a personal grievance. These are internal operational matters, not subjects relevant to a public review of our trading platform's services for clients. The platform's integrity, trade execution, fund security, and withdrawal processes—which are the core subjects for Trustpilot reviews—remain uncompromised and operate at our usual high standards.

The scheme of rewards for moderators, including the form and amount of incentives, is determined by company policy and may change based on operational needs and strategic decisions. It is not, and has never been, decided unilaterally by a single individual. Feedback on these internal processes is welcome through proper official channels.

We regret that your collaboration with our team ended on a negative note. However, conflating an internal disagreement with our financial services' public reputation is inappropriate. Our commitment to providing a reliable and fair trading environment for our global client base remains our absolute priority.

If you have any unresolved concerns, please contact our support team via the official support channel at support@pocket-broker.com.

Best regards,
Pocket Broker Team

Pocket Broker からの回答

2026年1月9日

Dear Mustafa,

Thank you for taking the time to rate our platform. We’re sorry to see that your experience wasn’t fully positive.

At the moment, we are unable to clearly identify your account based only on the review, and we aren’t fully sure that the account we found belongs to you, especially since it appears to have been inactive for some time. Because of this, we unfortunately can’t check what exactly caused your concern or provide a proper explanation through the review section alone.

We truly want to help and resolve the issue as quickly as possible. Please contact our support team and describe what happened in detail. For example: whether it was related to trading, verification, deposits, withdrawals, or technical issues. You can do this by creating a support request in the relevant category on the platform or by emailing us at support@pocket-broker.com.

We’ll carefully review your case and do our best to assist you.

Best regards,
Pocket Broker Team

Pocket Broker からの回答

2026年1月9日

Dear Giedrius,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your trading experience has been disappointing, and we understand how upsetting it can feel to face losses, especially when it seems like the market is behaving unfairly.

However, we’d like to assure you that Pocket Broker does not manipulate quotes or influence the outcome of trades. All price movements on the platform are formed based on market data received from independent liquidity providers, and trades are executed automatically according to the price available at the time of opening and closing.

Please note that financial markets can be highly volatile, and even experienced traders may encounter losses when prices move unexpectedly, particularly during fast market movements or low liquidity periods. This is why we strongly recommend using risk management tools and strategies, such as trading with smaller amounts, setting limits, and testing approaches on a demo account before applying them on a live balance.

That said, we genuinely want to help you clarify what happened. If you believe that any specific trade was executed incorrectly, please contact our support team and provide the trade ID(s). We will review the exact quotes, timing, and execution details and give you a clear explanation.

You can reach us via a support request on the platform or by email at support@pocket-broker.com. We will be glad to assist you.

Best regards,
Pocket Broker Team

Pocket Broker からの回答

2026年1月9日

Dear Abderrahim,

Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating it can be when a withdrawal remains in processing longer than expected.

If your concern relates to withdrawal activity on the platform, we kindly recommend contacting the official support team directly using the contact details provided on the platform’s website and sharing all relevant details of your transaction. The specialists will be able to review your case, clarify the current status, and assist you in the fastest possible way.

We sincerely hope the situation will be resolved soon and appreciate your patience and understanding.

Best regards,
Pocket Broker Team