Pockethose レビュー 185

Pockethose からの回答

2日前

Hello Perian,

We apologize for the inconvenience you have experienced. A replacement has been issued for your order, and you should have received a confirmation in your registered email address. You may expect the replacement to arrive soon. If you require further assistance, feel free to contact our customer support team directly at customersupport@pockethose.com or reply to the email you received with the order confirmation. Thank you for your patience and understanding.

— Keith, Pocket Hose Support

Pockethose からの回答

7日前

Hello Scott,

We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication.

We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.

— Keith, Pocket Hose Support

Pockethose からの回答

7日前

Hello Tracy,

We apologize for the inconvenience you've experienced with our product. We had sent you a request to get additional information regarding your order, which we need to investigate this situation further and provide you with a resolution. However, we haven't received any details from you within the timeline set by Trustpilot, so we've been unable to locate your account or make further contact. For further assistance, please get in touch with our customer support directly at customersupport@pockethose.com.

— Keith, Pocket Hose Support

Pockethose からの回答

7日前

Hello Marianne,

We're really sorry to hear about the issue and apologize for any inconvenience caused. Please note that our hose has a ¾" fitting, so make sure your faucet is compatible with this size. We appreciate your feedback and hope this helps. Thank you for giving our product a try.

— Keith, Pocket Hose Support

Pockethose からの回答

7日前

Hello Sharon,

We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication.

We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.

— Keith, Pocket Hose Support

Pockethose からの回答

2026年4月7日

Hi David,

Thank you so much for your wonderful review! We’re thrilled to hear that you love your Pocket Hose so much that you’ve purchased multiple sizes for different areas of your home. Your feedback means a lot to us, and we truly appreciate your continued support. If you ever need anything or have any questions, feel free to reach out. Thanks again!

— Keith, Pocket Hose Support

Pockethose からの回答

3日前

Hello Tom,

Thank you for taking the time to share your review with us. We sincerely apologize for any inconvenience you have experienced. Ensuring customer satisfaction is important to us, and we regret that we did not meet your expectations. According to our records, a replacement has been issued for the item associated with your claim. We hope that this resolves the issue to your satisfaction. Please do not hesitate to reach out to our customer support team if you require any further assistance.

— Keith, Pocket Hose Support

Pockethose からの回答

7日前

Hello HM,

We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication.

We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.

— Keith, Pocket Hose Support

Pockethose からの回答

6日前

Hello Chuck,

We are truly sorry to hear about the trouble you've had with your 75 foot Pocket Hose. We understand how frustrating it is when a product doesn’t meet your expectations, especially within such a short time. We had previously reached out requesting more information about your order to look into this further, but we didn’t receive the necessary details in time to continue.

Please contact our customer support directly at customersupport@pockethose.com. Our team is here to help and committed to resolving this issue as quickly as possible. Your satisfaction means a lot to us, and we want to make things right.

— Keith, Pocket Hose Support

Pockethose からの回答

6日前

Hello Laurie,

We apologize for the inconvenience you've experienced with our products. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication.

We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.

— Keith, Pocket Hose Support

Pockethose からの回答

6日前

Helo Kurtis,

We are truly sorry to hear about the trouble you’ve encountered with our hoses developing holes. Understanding your concern, we had previously attempted to gather more information from you to look further into this matter. Unfortunately, due to not receiving a response within the period provided by Trustpilot, we find ourselves unable to access your account details or continue the investigation.

To ensure we address your issue as effectively as possible, we ask that you get in touch with our customer support team directly at customersupport@pockethose.com. Our dedicated team is ready to assist you and is committed to resolving your issue promptly. Your satisfaction is very important to us, and we aim to provide a solution that meets your expectations.

— Keith, Pocket Hose Support

Pockethose からの回答

4日前

Hello Stephena,

We truly apologize for the troubles you've been facing with our Pocket Hose. Your feedback is essential to us, and we're committed to improving your experience.

We had sent you a request to get additional information regarding your order, which we need to investigate this situation further and provide you with a resolution. However, we haven't received any details from you within the timeline set by Trustpilot, so we've been unable to locate your account or make further contact.

We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.

— Keith, Pocket Hose Support

Pockethose からの回答

4日前

Hello E. White,

We truly apologize for the troubles you've been facing with our products. We had sent you a request to get additional information regarding your order, which we need to investigate this situation further and provide you with a resolution. However, we haven't received any details from you within the timeline set by Trustpilot, so we've been unable to locate your account or make further contact. For further assistance, please get in touch with our customer support directly at customersupport@pockethose.com.

— Keith, Pocket Hose Support

Pockethose からの回答

4日前

Hello PJ,

We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.

— Keith, Pocket Hose Support

Pockethose からの回答

2026年4月7日

Hello Ellen,

Thank you so much for your wonderful review! We're really glad to hear that you're happy with the sturdiness and quality of our hose. Your feedback means a lot to us and motivates us to keep improving. We truly appreciate your continued support and look forward to serving you again!

— Keith, Pocket Hose Support

Pockethose からの回答

4日前

Hello Bob,

Thank you for taking the time to share your experience with us. We are pleased to hear that the online purchase process met your expectations, though we are truly sorry for any inconvenience caused by the delivery process. Please rest assured that we are taking steps to improve the accuracy and timeliness of our delivery notifications. We appreciate your patience and understanding as we work to resolve these issues. Thank you once again for your feedback.

— Keith, Pocket Hose Support

Pockethose からの回答

2026年4月7日

Hi Joan,

Thank you so much for your thoughtful review. We truly appreciate your feedback and your continued support means a lot to us. We're glad to hear the hoses are working well for you and that we could assist with the initial issue. Looking forward to serving you again!

— Keith, Pocket Hose Support

Pockethose からの回答

4日前

Hello Orlando,

Thanks for your review. We sorry to hear about the trouble you've had with our product. We previously tried to get more details about your order to look into this issue, but we haven't received the information needed within the period specified by Trustpilot. This has made it difficult for us to identify your account or continue communication.

Please reach out to our customer support at customersupport@pockethose.com. Our team is eager to help you. We value your satisfaction highly and are committed to resolving this issue as quickly as possible.

— Keith, Pocket Hose Support

Pockethose からの回答

4日前

Hi Emilie,

Thanks for your review. We're glad to know that you love the hoses. However, we apologize for the inconvenience you've experienced with the product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.

— Keith, Pocket Hose Support

Pockethose からの回答

3日前

Hello KB,

We apologize for the inconvenience you've experienced with your purchase. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.

— Keith, Pocket Hose Support