PODpartner レビュー 21

Feedback & Improvement Suggestions
Thank you for your reply. I would like to add a few constructive points to my review.

The branding you offer is clearly one of your strongest advantages. The level of customization (bags, labels, adjustable elements, etc.) allows brands to build a consistent and professional identity. The quality of the t-shirts and hoodies is very good, the finishes are clean, and the overall result looks serious and premium. The oversized cuts on the t-shirts are also very well executed.

Your team is also very responsive. The answers are quick, clear, and efficient, which is very reassuring when developing a brand. After comparing with other suppliers on the market, it is honestly difficult to find an equivalent in terms of overall quality and especially branding.

In terms of product development, it would be very interesting to expand the range with technical fabric jerseys, sportwear-style pieces (breathable material, athletic look, more structured visual finish), similar to what you see in football, motorsport, or sport-inspired collections. The current t-shirts are great, but this type of technical “jersey” product is currently missing.

It would also be relevant to go further with pants by introducing super baggy or mega baggy fits. These oversized silhouettes are very trendy right now and could attract a wider audience.

Regarding the Shopify integration, it works well overall, but there are still occasional small bugs or syncing issues, particularly with product descriptions. It is not blocking, but there is still some room for improvement to make everything perfectly smooth.

Overall, your quality, branding, and customization freedom are real strengths. With the addition of technical jerseys and super baggy / mega baggy pants, you could reach an even higher level.

The most horrible customer service ever. Basically were so late to respond and due to non response our $300 sample order went straight to their center to destroy the merch they apparently produced!? I don't know, definitely not worth throwing money into wind. Just avoid at all cost.

After reading the negative reviews, I was quite skeptical. Despite that, I still decided to order a sample because of the large DTG print they offer. I received my order in Europe within 11 days. The print looks really good, especially because of the large design, and the T-shirt itself is of nice quality.

I cannot stress how horrible this company is. Our orders to US customers took 12 days to dispatch and then 13 days to ship. When trying to talk to support staff, they were so unbelievably unhelpful, they wouldn't actually answer any questions asked. It was like we were talking to a brick wall. When our customers received orders, half of them complained about at least one thing, whether it was print quality, placement issues, sizing and so on. Do NOT waste your time with these guys.

Do not waste your time with these people. Things may look good on the outside but I promise you, you will severely regret it! Their print quality is horrible, their embroidery is fragile and messy, their HTV prints are not durable at all and deteriorate after one wash, despite them promising it won't. But worst of all is trying to communicate with them. They have a window of like 1 hour when they respond a day, and most of the time they don't actually help. You'll feel like you're talking to bots. Their shipping time is about 15 days on average to the US, and 1 in 3 parcels go missing. The only kind of good thing I can say about them is the quality of the garments, which isn't a surprise since they don't even manufacture them, they source from someone else.

We position our store as "premium casual," so fabric handfeel and construction are non-negotiable. PODpartner delivers on both. The heavier tees feel substantial without being stiff, embroidery edges are neat with no loose threads, and the color saturation on dark garments is impressive. After multiple wash cycles, the shape holds and there's minimal fading - exactly what we promise our customers.

My package was never delivered, it was sent to the warehouse, I was never provided the warehouse’s address to pick up, they never rescheduled a delivery, it was seating there in the limbo then eventually disposed. They refused to provide a refund or have my package resent. So I got robbed.

We place order with them 4 weeks ago and no information on any order so we contact and they ignore us. We are in process of reporting to authorities

Genuinely the worst experience I have ever had working with any person or company in my LIFE. And that's saying a lot.

These guys do a lot of things right, in terms of product quality and services, but the most important thing wrong which is communication. And when they finally do comminicate, they lie, manipulate, gaslight, mislead and so on. We placed an order with a value of $3000, and the parcels have still not been delivered after 25 days. Do not work with these people.

These guys are terrible to work with. They are incredibly unprofessional and unreliable. Their support is horrible. Lost us so much money. But that's China for you

The ability to handle embroidery designs with up to 15 colors is impressive, and the file processing is seamless. Faster preview generation would make the experience even smoother.

Part 2 of my order that needed to go to Ibiza. Its still in China and I placed the order on 12-11-2025. I have been emailing them (59 emails in total) about this order. 80% of the emails start with 'We sincerely apologize for the inconvenience caused' but they never come with solving this problem. We talked/mailed about 'delay compensation' were the customer support told how the policy works, after 5/6 emails they said:

Hello friend,
I sincerely apologize for the error and must clarify that orders shipped to remote areas via China Post are not eligible for our delay compensation policy. Thank you for your understanding.

Best regards

Why don't you address this immediately instead of emailing 5/6 times.... I told them and I got the response:

PODpartner team
Dec 16, 2025, 10:29 AM (5 days ago)
to me

Hello friend,
We sincerely apologize for the inconvenience caused. Since the order was returned due to unavoidable circumstances related to customs inspection, this situation does not qualify for our delay compensation policy. We appreciate your understanding.

Page: delay-compensation-policy

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Best regards

Ever since Im still waiting for the order... It's almost end of the year and no solution is offered.

Unfortunately, the negative reviews about PODPartner are true. Before ordering, I thought those were probably just isolated cases, but my own experience proved otherwise.
I ordered a T-shirt with embroidery on the front and DTG print on the back. The delivery took around 3.5 weeks. The DTG print was acceptable, but the colors were noticeably faded compared to other POD providers.
The main issue was the embroidery. I paid an extra digitization fee and received a preview file showing a readable design, which I approved. However, when the shirt arrived, the embroidery was barely readable and looked very different from what had been agreed on. After contacting support, I was simply told that the design was “too small” and that thin designs are not recommended. This was never communicated before production, making the digitization process completely pointless.
Other providers can produce readable embroidery using the same file, so the problem was not the artwork. I also never received a response regarding a refund or a redo.
Overall, very disappointing communication and customer support. I would strongly recommend choosing a different provider to avoid wasting time, money, and nerves.

My client received a tee with a terrible, faded print. I reached out to customer service, but they refused to refund me. I ended up refunding my client out of my own pocket. Totally dishonest — I’ll never work with them again

Worst company ever I have order more than 150 shirts and spend over 3k dollars and on my last order they messed up big time with stain shirts and insufficient color, I sent pictures and videos for the ones they were bad. In total they were 20 shirts from 115 shirts I ordered and Jekita Peng who is the one to give refunds she kept telling me excuses for not to refund the 20 shirts and she decided to give me only 7 shirts with a refund. Insane but that’s why you have reviews to help others not to buy shirts from this company. They also take forever to answer your complaints seems like they don’t care about customer service. Worst company ever I am done with this business forever.

Awesome company, good price, high quality products, only issue is shipping takes forever, but that is worth it for a better price and higher quality product, production takes longer because your products will go through a quality check by them which is awesome. W rizz