Poor costumer services, no refund
I ordered three âlinenâ shirts (A$148.50, order 31 March). They did not match the listing. I followed Polumiâs return instructions and posted them at my own cost to their warehouse in China. Australia Post confirmed in writing that import duties were raised in China, were not paid by the addressee, and the parcel was sent back to me (not received yet). Polumi says it never received the parcel, will not refund me, and offered only 20% as a âfinalâ settlement. Their return instructions never mentioned duties or who would pay them. Six months on, I have no refund. Check the return terms carefully before ordering. They make it very hard to return goods.







