Poppers Original レビュー 

Poppers Original からの回答

2025年11月18日

Hello Jeff,

It’s unfortunate to see this, but your review doesn’t reflect the actual situation. You sent us 5 emails within 12 hours. We replied to the first one in 7 hours, the next three within 22 hours, and the fifth one in 4 hours. We always respond as quickly as possible, but there are days when replies take 12–24 hours or more due to the volume of emails. The time difference between the U.S. and Europe also affects how fast we can respond.

As we explained by email, delays occurred with new orders due to updated U.S. customs regulations. We needed some time to handle the new paperwork so that you, as the customer, wouldn’t have to deal with any complications. Unfortunately, U.S. import laws change frequently, which makes shipping more challenging. However, thanks to our experienced warehouse team and strong FedEx support, we always resolve everything — and FedEx is now authorized to handle all customs documentation to ensure smooth delivery to your doorstep.

Within those 12 hours when you sent 5 emails, we also offered you the choice between shipping your order or a full refund. However, we did not receive any call or message from you on WhatsApp, Telegram, or Viber.

Poppers Original からの回答

2025年11月18日

Hello there, Christopher :)

Things like this happen, and we never complicate. Customers are our no.1 priority, besides service and products.
I hope to see you around with a new order - you can contact us via email first :)
Be great!

Poppers Original からの回答

2025年11月18日

Heey Den! :)

I am so thrilled to read your review and to chat with you via email! I will be there if you need anything for your next order.
See you soon! :)

Poppers Original からの回答

2025年11月18日

Heya Süleyman :D

It is always a great pleasure to talk with you! Customer service is our priority, and I am happy that I can deliver the best experience possible! :)
See you around again!

Poppers Original からの回答

2025年11月18日

Hey Ronald! :)

I am very happy to read this review! Thank you for taking the time to write it :)

Wish you all the best, and see you on your next order!

Poppers Original からの回答

2025年5月31日

Hello there! :)

It’s my absolute pleasure to help from start to finish!
Our mission is to provide the best customer service and fresh, exciting products.
Thank you for taking the time to leave a review!
See you soon, much love <3

Poppers Original からの回答

2025年5月31日

Hi Ian :)

Thank you from the bottom of my heart for taking the time to share your thoughts.
Here’s to many more years to come!

Poppers Original からの回答

2025年5月31日

Hey J B! :)

Thank you for your comment!
We are really happy to be successfully back in the U.S. after a long year of searching for solutions and moving our warehouse to another country!
See you with the next order :D

Poppers Original からの回答

2025年2月11日

Hello Alesso :)

Thank you for your kind review! I am glad we could find a great alternative for you. Enjoy your products and hope to see you on your next order! 😊🚀

Poppers Original からの回答

2024年8月14日

Hello Andrew,

We have informed you that we cannot ship your order and have also refunded the transaction. Unfortunately, we stopped shipping outside the EU on June 1st, which we have communicated to all customers, and we have refunded/voided all the payments.

We understand your frustration, but since your payment was refunded, there was really no need to leave a negative review.

Poppers Original からの回答

2024年8月14日

Hello Edward,

Thank you for your feedback. This year, we have tailored our store to better serve the EU market, which means we have improved pricing, added a wide range of new products, and introduced the option of several different delivery services. The most popular choice is DHL Express, which ensures next-day delivery across the entire EU.

You can contact us via email for a friendly discount on your next order.