Very, very happy with my painting. So impressed- during my review of proofs the artist adhered to all of my input, providing back a final proof true to the photo I submitted. The final product is perf... ãã£ãšèŠã
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Very faithful 20x30in oil painting of our beautiful dog. The time lapse video is 24 minutes long, and fascinating to watch. The framing is well done. The box came by FedEx with good packaging. The... ãã£ãšèŠã
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Their team brought an Ai image to life with excellent updates from their artist perspective. Their team kept me updated on each step of process through email, answered all of my questions in less than... ãã£ãšèŠã
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Iâm blown away!! I canât put into words how impressed I am with the artwork painted for me. The attention to detail is truly incredible! It was really heartwarming seeing it in person. Itâs such a pre... ãã£ãšèŠã
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PortraitFlip is the #1 custom handmade portrait service in the USA, trusted by thousands of customers across the USA, the UK, Canada, and Australia. We turn your favorite photos into 100% hand-painted portraits by real artists on real canvas. No digital prints, no AI, no shortcuts. Just real art made for you. Choose from 7 mediums - Oil, Acrylic, Watercolor, Pastel, Charcoal, Pencil, and Colored Pencil. Upload your photo, pick your size, and we'll take it from there. We send you the finished painting for approval before it ships, and revisions are always free. 250+ professional artists worldwide. Free unlimited revisions. 24/7 real human support. Free worldwide shipping. Prices starting from $89.
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200 Continental Drive, Suite 401, 19713, Newark, ç±³åœ
- support@portraitflip.com
- portraitflip.com
4.5
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Great way to celebrate any holiday for your special someone.
Great to work with and they do everything possible to make your artwork just the way you want it!
2025幎12æ14æ¥
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PortraitFlip ããã®åç
Dear Chapman,
Thank you for your kind review!
Weâre glad you enjoyed working with our team and that we were able to create artwork exactly as you wanted.
It means a lot to us that you chose PortraitFlip for such a special occasion.
Warm regards,
Team PortraitFlip
It was everything I wanted from thisâŠ
It was everything I wanted from this picture. I canât wait until I give it to my mother.
2025幎12æ5æ¥
PortraitFlip ããã®åç
Dear Michael,
Thank you for your kind words!
Weâre so glad the portrait turned out exactly as you hoped.
Weâre sure it will be a very special gift for your mother.
Warm regards,
Team PortraitFlip
Customer service is excellent
Customer service is excellent. The Portrait Flip staff guided me through selecting a photo (of a friend's dog) and kept me informed of the steps throughout the process as the painter converted it into an oil painting. I received the painting a little ahead of schedule and was pleased with the result. The image didn't quite capture the dog's expression as I had hoped, but it was accurate and will look great when I get it framed and present it to my friend.
2025幎11æ28æ¥
PortraitFlip ããã®åç
Dear Sandra,
Thank you for your thoughtful review.
Weâre glad you had a smooth experience and that our team could guide you throughout the process.
We appreciate your honest feedback and hope the painting makes a wonderful gift when framed.
Warm regards,
Team PortraitFlip
PortraitFlip ããã®åç
Dear Cassandra,
Thank you for your kind words! Weâre glad to hear that our team listened carefully to your needs and delivered a positive experience. Your feedback means a lot to us.
Warm regards,
Team PortraitFlip
Fundamentally everything went asâŠ
Fundamentally everything went as expected. I submitted a portrait photo for which some background part was removed and edited, then a watercolor generated. It took about a month and I am very happy with the results.
One con. The system does not allow direct communication white the artist. Every correspondence goes through an intermediary; relevant emails get mixed with add emails creating some confusion. Also I recommend that they show some prior work by the artist and allow the customer to choose preferentially the artist.
2025幎11æ10æ¥
PortraitFlip ããã®åç
Dear Tony,
Thank you for your detailed and thoughtful review. Weâre glad to hear the final watercolor met your expectations and that you're happy with the result.
We appreciate your constructive feedback regarding communication and artist selection. Your suggestions are valuable, and weâre actively working to improve clarity in our correspondence and to enhance transparency around our artistsâ work.
Thank you again for your trust and for taking the time to share your experience.
Warm regards,
Team PortraitFlip
Excellent Service
Excellent Service
For the second time, Portrait Flip exceeded expectations and timely delivered not just a family painting, but a treasure that my family will enjoy for many years to come!
2025幎9æ10æ¥
PortraitFlip ããã®åç
Dear Jonathan,
Thank you so much for your wonderful words! Weâre honored that you chose PortraitFlip again and thrilled to know your painting will be cherished by your family for years to come. Your continued trust means the world to us.
Warm regards,
Team PortraitFlip
I have ordered two paintings the firstâŠ
I have ordered two paintings the first one last November was perfect very nicely packaged for Shipping recd in perfect condition
The second portrait I ordered was terrible. The eyes were not to my liking and you didnt listen when I said I wanted her right eye fixed. The lid is drooping. It arrived with the box torn apart and was actually packaged terrible. The frame was broken and not attached to the portrait. You had to send me a new frame and didnt include the hardware to attach the picture. I would not order from PortraitFlip again
2025幎9æ10æ¥
PortraitFlip ããã®åç
Dear Cheryl,
Weâre very sorry to hear about your recent experience. While weâre glad your first order met your expectations, itâs disappointing to know the second one didnât.
The frame damage appears to have been caused during shipping, and we sent a replacement as soon as we heard from you.
We also understand your concern about the portrait details and have shared your feedback with our team to improve both communication and quality checks.
We genuinely regret the inconvenience and appreciate you taking the time to share your experience. It helps us get better.
Warm regards,
Team PortraitFlip
10/10 Will be using again in the future!
Our agent did a fantastic job of making sure I was satisfied with the digital draft before beginning the painting process. The painting arrived flawlessly. Shipping and packaging was carefully done.
2025幎7æ9æ¥
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PortraitFlip ããã®åç
Dear Jesse,
Thank you for your excellent feedback!
We're delighted to hear that you were happy with the draft approval process and the final painting. It's great to know the artwork arrived safely and met your expectations.
We truly appreciate your trust and look forward to working with you again in the future.
Best regards,
Team PortraitFlip
Iâve never done this before so theâŠ
Iâve never done this before so the process was really easy. Customer service has been in constant contact which has been great. Well pleased so far and look forward to future projects with them.
2025幎6æ12æ¥
PortraitFlip ããã®åç
Dear Ronnie,
Thank you for your kind words! We're glad to hear that your first experience with us was smooth and that our team provided the support you needed throughout the process.
We truly appreciate your trust and look forward to creating more portraits for you in the future.
Best regards,
Team PortraitFlip
Confusing site & bad customer service
Confusing site navigation, consistently not answering my specific questions, delays in allowing me to see mockup. They never seemed to understand that I wanted to get 2 paintings from same photo. Plus their framing prices for 12x16 were $100 - about $40 than other vendors. Felt like I was getting sales jobs instead of customer service. I finally had no alternative except to cancel project and ask for my deposits back.
2025幎6æ6æ¥
PortraitFlip ããã®åç
Hi Bruce,
Iâm sorry to hear that your experience didnât go as expected. We understand that clear communication and a smooth ordering process are essential, especially for something as personal as a custom painting.
Our team attempted to assist with your request for two paintings from the same photo, but it appears we fell short in fully understanding your needs. We also acknowledge your concerns about pricing and navigation, and weâre actively working on making both the site and process simpler.
Your deposit was refunded as requested, and we genuinely appreciate your feedback. It helps us get better.
Warmly,
Team PortraitFlip
I Think I Was Scammed
I placed my expedited order on 5/6 which âpromisesâ shipping within 4 days of completion Was told it was ready on 5/18 so I paid the balance immediately. This was **13 days ago** . Still no tracking number and no response to my emails all of a sudden. I chatted with âsupportâ and they said itâs in transit but they donât know the tracking number and that I need to email support again. I think Iâve been scammed. Very sad as this was a special piece. At the very least I want the money back that I paid to have it expedited.
2025幎5æ18æ¥
PortraitFlip ããã®åç
Dear Melissa,
We completely understand how frustrating the delay must have been, especially after such an important purchase. There were temporary shipping and tracking delays at that time due to new tariff rules that affected FedExâs processing system, which unfortunately impacted your order as well.
We truly appreciate your patience while we worked through it, and weâre glad your painting was safely delivered. We hope it brought you the joy it was meant to.
Warm regards,
Team PortraitFlip
Everything was fine until.....
Everything was fine until I paid my final payment. Told the item would soon ship and then crickets. After about a week, reached out to inquire about the status, told it was shipped but not tracking number yet. Reached out a couple days later and was told the item shipped, but due to tariffs, FedEx was having issues with getting tracking numbers. I call Bullsh*t!!! Anyway, still haven't received my portrait, and don't have high hopes I will.
2025幎5æ9æ¥
PortraitFlip ããã®åç
Dear Marvin,
Thank you for your feedback. We genuinely regret the frustration caused during the final stage of your order. Your concerns were valid, and we should have communicated more clearly amidst the shipping delays.
At the time, your portrait had already been shipped, but due to changes in tariffs and FedEx processing issues, tracking information was delayed. We understand how that created uncertainty, and we genuinely apologize for it.
Weâre glad to confirm that your portrait was successfully delivered and hope it brought the joy and meaning it was intended to. If thereâs ever anything we can improve or assist with, weâre just a message away.
Sincerely,
Team PortraitFlip
Very good buying experience & result
The PortraitFlip process and the staff supporting the process were great! My portrait is a wedding gift and I was anxious about some details - not only were the emails reassuring but I was able to chat at ANY time of day and get a response. And I was chatting with a real person not a chat bot. Amazing. I hope the pencil portrait I receive is the same quality as my buying experience.
Update! I received my pencil portrait and itâs great! Itâs going to make a wonderful wedding gift. PortraitFlip support indicated that I should not frame it with a glass cover so Iâll be sure to heed their advice. A note to those who are looking to frame a portrait â donât go to Michaels! Terrible service. Iâm going to a local portrait framer and hopefully Iâll be able to do the work done by PortraitFlip justice.
2025幎4æ1æ¥
PortraitFlip ããã®åç
Dear Dolores,
Thank you so much for your thoughtful and detailed review. We're thrilled to hear that your entire experience from placing the order to receiving the final pencil portrait was smooth and reassuring.
Itâs wonderful to know our team was able to support you every step of the way, and weâre happy the artwork will serve as a meaningful wedding gift.
We appreciate your trust in our framing advice, and we hope your local framer does justice to the piece. Thank you again for choosing PortraitFlip!
Best regards,
Team PortraitFlip
Does not abide by policies stated onâŠ
Does not abide by policies stated on website.
2025幎2æ10æ¥
PortraitFlip ããã®åç
Dear Layla,
Weâre sorry that your experience didnât go as smoothly as expected.
Your artwork was completed, and our team reached out to share it and offer revisions to ensure it met your expectations.
We understand your decision and genuinely appreciate your feedback; it helps us improve our process and communication.
Sincerely,
Team PortraitFlip
My 3rd hand painted oil portrait.
The artist's attention to detail is truly impressive, especially in capturing the delicate features of my two beauties.
The wooden border adds an inviting, rustic touch, perfectly framing the illustration and drawing the viewer's eye inward. The handwritten text, "Eve & Andie," at the top lends a personalized feel, making the portrait even more special.the heartfelt quote I added infuses the artwork with a poignant and tender sentiment, enhancing its emotional appeal. The portrait conveys a sense of connection and love that is both heartwarming and timeless. A truly delightful piece that has brightened my space. Thank You Portrait Flip.
2024幎12æ20æ¥
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PortraitFlip ããã®åç
Dear Evie,
Thank you for your thoughtful and detailed review! We are truly honored to have created your third hand-painted portrait. Itâs wonderful to hear that the attention to detail, personalized elements, and rustic framing added to the beauty and sentiment of your artwork. Your kind words mean a lot to us, and weâre grateful for your continued trust.
Best regards,
Team PortraitFlip
Horrible Experience
I ordered a portrait for my parents for Christmas. My father is currently on hospice due to ALS and I wanted my mom to have something special to hold onto for a long time. I knew I ordered the painting late so I was okay with it not coming on time for Christmas. I received an email that the portrait was finished and it was beautiful so I approved it. I emailed a few times asking when I would get the painting and was told multiple times I would receive the tracking number in 12 or 24 hours. After about 5 days of emails back and forth "Sunny" then finally states that the artist who did my painting had a family emergency. I told them I understand and will try to be patient. It has now been weeks. I empathize with this artist. I understand what its like to have a sick family member, but now I don't know how much time my own father has left and this gift that I spent hundreds of dollars on I might not even receive. My father will probably never see it and the company has not responded to my last email asking if someone can just re-do it. I am beyond upset and hurt. I was so excited to get something so special for my parents, but instead it has just turned into a nightmare.
2024幎12æ13æ¥
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PortraitFlip ããã®åç
Dear Hannah,
Thank you for sharing your experience, and I want to begin by sincerely apologizing for the delay you faced during such a difficult time. While the painting was completed on schedule, the shipment was unfortunately delayed due to the artist's mother being hospitalized.
That said, we deeply regret the stress this caused, especially given the emotional significance of the gift. Iâm relieved to know the painting did reach you, and I truly hope it brought some comfort to your family.
We appreciate your patience and understanding, and weâre taking steps to ensure such delays and communication lapses donât happen again.
Warmly,
Sunny
Team PortraitFlip
Repeat Buyer
This is the second time I've used these guys and they are great the entire time. From purchasing, check-ins, updates, tracking, etc. 5/5.
2024幎12æ23æ¥
èªçºçãªã¬ãã¥ãŒ
PortraitFlip ããã®åç
Dear Tommy,
We truly appreciate your continued trust in us! Itâs wonderful to hear that you had another great experience, from ordering to delivery. Your support means a lot, and we look forward to serving you again in the future.
Best regards,
Team PortraitFlip
Contact and product was great
Staying in contact with Alex was simple and quick in responses. Any questions I had were answered efficiently and the updates were helpful! The portrait that was painted was beautiful. Something seemed a bit off about my daughters face in it, but it did look like her. I'm sure it's hard to exactly capture people's look through the free hand art process so I'm not upset at all!
2024幎12æ7æ¥
PortraitFlip ããã®åç
Dear Lauren,
Thank you for your honest and thoughtful feedback. Weâre glad to hear that you had a smooth experience with our team and that you found the portrait beautiful. We truly appreciate your understanding of the artistic process and your support. If thereâs anything we can do to enhance your experience further, please feel free to reach out.
Best regards,
Team PortraitFlip
PortraitFlip ããã®åç
Dear Phill,
Thank you for your kind words! Weâre delighted that youâre happy with our work. Your support means a lot to us.
Best regards,
Team PortraitFlip
PortraitFlip ããã®åç
Dear Cynthia,
Thank you for your kind words. Weâre honored to have created a meaningful tribute for you. Your appreciation for our communication and quality means a lot to us.
Best regards,
Team PortraitFlip
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