I placed an order for a replacement mower blade. The order was confirmed but then....nothing. after 10 days I contacted the chat function only to be told it was out of stock. no updates, no informati... もっと見る
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レビュアーのコメントを見てみましょう
Ordered lawnmower replacement blade kit. Very fast comminucation (under 10 minutes!) from the sales department and next day delivery of lawnmower part. Great company to do business with.
I ordered service parts (air and fuel filters and oil strainer) for a standby Hyundai generator. Parts arrived quickly and very neatly packed. Pricing was lower than I had anticipated too. Generator i... もっと見る
I recently needed a replacement part for my Hyundai Scarifier. When I got in touch with Power Spares I was ably assisted by members of the Spares Department. I simply wanted to thank them for the hel... もっと見る
企業情報
当該企業による記述
Power Spares is a trading name of Genpower Limited. As part of the Genpower family Power Spares offers you the expertise, efficiency and quality assurance of a large organisation which uses the latest warehousing, distribution, customer service and inventory management technology to ensure that you receive your parts as quickly as possible. We have a vast stock-holding of spare parts in our UK warehouses to ensure that when your machine needs repair, we're here to help you get back up and running as quickly as possible.
連絡先
Isaac Way, SA72 4RW, Pembroke Dock, 英国
- 01646687880
- Parts@genpower.co.uk
- power-spares.co.uk
4.2
ほぼ満足
303件のレビュー
ネガティブなレビューの 80％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great company to do business with
Ordered lawnmower replacement blade kit. Very fast comminucation (under 10 minutes!) from the sales department and next day delivery of lawnmower part.
Great company to do business with.
2026年4月15日
自発的なレビュー
poor customer service, poor communication
I placed an order for a replacement mower blade. The order was confirmed but then....nothing. after 10 days I contacted the chat function only to be told it was out of stock. no updates, no information forthcoming to at least tell me when it might arrive. I cancelled the order and got the item in 2 days from a competitor and more cheaply.
2026年4月14日
自発的なレビュー
Excellent Care from the Spares Team
I recently needed a replacement part for my Hyundai Scarifier. When I got in touch with Power Spares I was ably assisted by members of the Spares Department. I simply wanted to thank them for the help that they gave me, for their knowledge and for their patience! Having tracked down the two replacement parts one of the Spares Team told that he would send them to me straight away. The two parts arrived the next day! I fitted them with very little difficulty. I am very impressed with the service and the care I received. Thank you! Myles Godfrey
2026年3月14日
自発的なレビュー
A quality product at a reasonable and…
A quality product at a reasonable and competitive price.
The level of service received has been outstanding and I would have no hesitation in recommending this company to anyone.
2026年1月6日
自発的なレビュー
Power Spares からの回答
Dear Andrew,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with both the product and the level of service you received.
Your recommendation means a great deal to us, and we truly appreciate your support.
Kind Regards
Rukshal
Hyundai HYM3800e rear roller
Needed a rear roller for my Hyundai lawn mower. Power spares are the only site that listed the item. Initially was out of stock but I kept checking back every couple of weeks not expecting it to be in stock but eventually it was. Ordered the part and received it in a couple of days. Very pleased.
2025年12月3日
自発的なレビュー
Power Spares からの回答
Dear Ron,
Thank you very much for your review.
We’re delighted to hear that you were able to find the rear roller for your Hyundai lawn mower and that it arrived quickly once ordered. We appreciate your patience and are pleased that you’re very happy with the service.
Kind regards,
Rukshal
Dreadful service
Ordered a service kit for my Hymt5200x. 2-5 day delivery time, after 6 days contacted them. Eventually replied stating there was a delay in get products, this however had been sorted and would be posted out. 5 days passed still nothing! Contacted again, told they need to get in touch with service department. Two days later reply stating that this department was going to be send to dispatch department soon.
Totally unacceptable customer service! No communication to me with regard to delays. When contacting them, not once was there any apology, only excuse that don't seem plausible. Will not be using or recommending Powerspares to any of my clients.....
Awful experience and dreadful service throughout! Avoid and find alternatives
2025年12月3日
自発的なレビュー
Power Spares からの回答
Dear Chris,
Thank you for taking the time to leave us your review. We sincerely apologise for all the inconveniences you have faced. This is certainly not the service we aim to provide. We will definitely consider your feedback and will do our best to improve.
Should there be anything we can do for you, please let us know.
Kind Regards
Rukshal
Excellent service and value
Excellent. I found the part fairly easily on the website, ordered it and it arrived the next day for £1.99 postage. (I'm used to parts being expensive but this (a replacement handle and starter casing for a Hyundai lawnmower) only cost £12.99
2025年11月3日
自発的なレビュー
Power Spares からの回答
Dear Gabrielle,
Thank you for sharing your experience. We’re delighted to hear that you were able to find the part easily on our website and that it arrived promptly.
It’s great to know that the process was straightforward and the pricing was satisfactory — your feedback will be passed on to the team.
Kind regards,
Rukshal
Great service
Clear website, ordered a coil pack for a Hyundai multi tool, arrived next day. Great price too.
2025年6月16日
自発的なレビュー
Power Spares からの回答
Dear Peter,
Thank you for your kind feedback. We’re delighted to hear you found the website clear and that your order arrived promptly. It’s great to know you were happy with the price as well. If you need any further assistance, we’re always here to help.
Kind Regards
Rukshal
Excellent service I ordered a part for…
Excellent service I ordered a part for my mower that turned out to be incorrect, a refund was promptly actioned. The correct part I was advised was cos so I was offered an email alert when it returned to stock. Correct part duly arrived promptly and has fitted as advised. Thanks
2025年6月12日
自発的なレビュー
Power Spares からの回答
Dear Laurence,
Thank you for your kind review!
We’re glad to hear that our team was able to promptly resolve the issue with the incorrect part and that you received the correct item as advised. It’s great to know everything went smoothly and the part fits perfectly. Your satisfaction is very important to us, and we truly appreciate your patience and trust throughout the process.
Thanks again for choosing us!
Warm regards,
Rukshal
It just gets worse.
Update on my previous review.
I was told the mower was fixed and they asked me to confirm my address. I did but I asked them why it had all taken so long? They didn't respond. No apologies or anything. Received a notification from TNT saying it would be delivered 4th June between 8.00 and 18.00. No choice of date and not even a.m or p.m. so I had to take a full days holiday at short notice. I waited in all day, and another no show from TNT. The 3rd time this has happened now. Again no updates, no explanation, nothing. Contacted Power Spares yesterday evening. They now say it coming today, but I'm at work ! And they won't give me a time. If I could give no stars, I would
2025年6月5日
自発的なレビュー
Power Spares からの回答
Dear Ian,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience you have endured. We completely understand how upsetting it must be to have your lawnmower out of action for such an extended period, especially when it has impacted your routine and led to additional expenses.
We are truly sorry for the repeated delays, the issues with part availability, and the problems you encountered with the collection and repair process. This is certainly not the level of service we aim to provide, and we regret the disappointment and inconvenience this has caused you.
Your feedback is very important to us, and we will use it to help improve our service in the future. Thank you again for bringing this to our attention, and we are genuinely sorry for your experience.
We remain yours for any other assistance you may need.
Kind Regards
Rukshal
Sent me a totally different grass bag…
Sent me a totally different grass bag and frame then tried to blame it on me i gave them the make and model and serial numbers ect and they sent me a grass bag that was far to small left a big gap at top of grass shoot on the mower when i contacted them they said o yours is a early model and thats not available anymore. So i ask for refund and i had to jump through hoops to try get a refund. Still no refund now i have a grass bag thats useless. And still no grass bag for my mower hyundai Hym400p-2 fast enough to take your money but wont refund you unless your willing to mess around all day dropping your parcel of and printing labels. I dont have a printer 😡
2025年4月10日
自発的なレビュー
Power Spares からの回答
Dear Shaun,
Thank you for your feedback, and I’m truly sorry to hear about your experience.
Please accept our sincerest apologies for the inconvenience caused with the incorrect grass bag and the difficulty you’ve faced in trying to resolve the matter. We completely understand how frustrating this must be, especially after you provided all the correct details, only to be sent a part that didn’t fit.
It is never our intention to make the refund process difficult, and I’m sorry if this has felt like the case. We genuinely regret that the correct part is no longer available for your early model HYM400P-2, and we should have communicated this more clearly and sympathetically.
We understand that not everyone has access to a printer, and we’re sorry for the inconvenience that caused you. We are currently reviewing the handling of your case internally to make sure this is followed up properly and resolved.
Thank you again for bringing this to our attention, and please rest assured we are here to help and make things right as best we can.
Kind Regards,
Rukshal
Ordered parts online and these were…
Ordered parts online and these were shipped next day as advised and well packed
Web site excellent
Thank you
Alwyn
2025年2月17日
自発的なレビュー
Power Spares からの回答
Dear Alwyn,
Thank you for your kind feedback! We're thrilled to hear that your parts were shipped promptly and arrived well-packed. It's great to know you had a positive experience with our website as well. If you need any further assistance, don’t hesitate to reach out!
Kind Regards
Rukshal
Ordered two Hyundai garden shredder…
Ordered two Hyundai garden shredder backplates. Good price. Ordered in the afternoon and arrived next morning. Very satisfied!
2025年3月1日
自発的なレビュー
Power Spares からの回答
Dear Mark,
Thank you for your feedback! We’re glad to hear you’re satisfied with the price, as well as the fast delivery. If you need anything else, feel free to reach out!
Kind Regards
Rukshal
jade tended to my needs
jade tended to my needs perfectly and solved my problems without any stress. thankyou.
2024年10月8日
自発的なレビュー
Power Spares からの回答
Dear Paul,
Thank you for taking the time to provide us with your feedback. We appreciate your input and are pleased to hear that the service we provided has met your expectations.
If there is anything further we can do to assist you, please do not hesitate to contact us.
Best regards,
Rukshal.
Poor customer service
A critical bolt failed on my Hyundai Lawn mower rendering the rear wheel drive useless. The part although visible on the company's online catalogue could not be located either by me or the company when I called their parts department. Despite numerous calls and promises made they would "look into it" nothing further was heard. Fortunately I located a more helpful company. Don't be taken in by their "experience!
2024年9月13日
自発的なレビュー
Power Spares からの回答
Dear Richard,
Thank you for taking the time to leave us your review. We sincerely apologise for all the inconveniences you have faced. This is certainly not the service we aim to provide. We will definitely consider your feedback and will do our best to improve.
Should there be anything we can do for you, please let us know.
Kind Regards
Rukshal
Excellent service from power spares
Excellent service from power spares. Ordered parts I needed, it was delivered next day
Definitely recommend.
2024年8月13日
自発的なレビュー
Power Spares からの回答
Dear Faz,
Thank you so much for sharing your experience with us. We're really happy to hear that you're satisfied with the service we provided. It's always great to receive such positive feedback.
Please feel free to reach out if there’s anything else we can do for you. Thanks again!
Best Wishes,
Rukshal
Sanjana was friendly
Sanjana was friendly, patient and committed to helping me. Thank you Sanjana!
2023年9月13日
自発的なレビュー
Power Spares からの回答
Hello,
Thank you so much for sharing your experience with us. We're really happy to hear that you're satisfied with the service we provided. It's always great to receive such positive feedback.
Please feel free to reach out if there’s anything else we can do for you. Thanks again!
Best Wishes,
Rukshal
Avoid!
Bought a power washer less than a year ago and had a faulty valve. Have been waiting over 1 month for a part. Poor customer service with limited communication. Avoid!
2024年6月1日
自発的なレビュー
Power Spares からの回答
Dear Roland,
Thank you for taking the time to leave us your review. We sincerely apologise for all the inconveniences you have faced. This is certainly not the service we aim to provide. We will definitely consider your feedback and will do our best to improve.
Should there be anything we can do for you, please let us know.
Kind Regards
Rukshal
Excellent swift service
Excellent swift service, great advice and great website easy to use ordering service.
Sam, Sean and Ali were very helpful and knowledgeable.
Would recommend to anyone looking for help with their power products.
Ian McDonald
2024年3月11日
自発的なレビュー
Power Spares からの回答
Dear Mr Ian,
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that our boys have been on top of their game! We will be sure to share your feedback with them!
We remain available for any other assistance you may require.
Best Regards
Rukshal
Spare Parts purchased do not fit & Excellent Follow up
EDIT* Below is original review and i can safely say that Rukshal from Complaints department contacted me to help resolve the issues in a speedy manor with regular follow up and tracking my order. They sent me out FOC the correct parts for me to then replace my customers parts. I am now a happier customer.
Initial Review:
I purchases some JCB Carbon brushes for my customer and when they received the brushes they did not fit the machine they state on their website, despite an Online Chat transcript i have as evidence i have, where i got confirmation in BLACK AND WHITE saying they will fit "no Problem". When i questioned this issue via a phone call and email on the 12th Feb and 14th Feb, i was told they would get back to me, 2 days later i followed up and still no response to why they do not fit the model they state on their website. Its now 21st feb i still have no response from anybody and this is a so called JCB distributor in the UK.
2024年2月12日
自発的なレビュー
Power Spares からの回答
Hello,
Thank you for taking the time to leave us your review. We sincerely apologise for the inconvenience you have faced. This situation is deeply regretted. Thank you for allowing us the chance to rectify this.
We remain yours for any other assistance you may require.
Kind Regards
Rukshal
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