PremierVPN レビュー 35

PremierVPN からの回答

2026年1月23日

Thank you for your kind feedback! We’re really pleased to hear you’ve been satisfied with our service so far. Our support team works hard to be helpful and responsive, so it’s great to know that’s been your experience. If you ever need anything, we’re always here to help.

PremierVPN からの回答

2025年12月4日

Thank you so much for the fantastic review! We’re really glad to hear that Andy was able to help - he’s extremely knowledgeable and always happy to support our customers, even on a Saturday afternoon.

We truly appreciate you choosing PremierVPN and supporting a local business. It means a lot to us. If you ever need anything, we’re here 24/7 to help.

– The PremierVPN Team

PremierVPN からの回答

2025年11月13日

Hi there,

Thanks for taking the time to leave your feedback. We’re sorry to hear that PremierVPN wasn’t compatible with the specific programmes you use. As mentioned in our earlier support conversation, your subscription was fully cancelled and refunded before this review was posted.

If you ever need help in the future or would like to try one of our other connection options - including dedicated VPNs or dedicated proxies which often work with more specialised software - we’re always happy to assist.

Wishing you all the best,
Emily

PremierVPN からの回答

2025年11月13日

Thank you so much for the review! We’re really glad to hear you find PremierVPN easy to use - that’s exactly what we aim for.

If you ever need any help or want to explore features like dedicated IPs or custom DNS, just let us know. We’re always here.

Thanks again for choosing PremierVPN.
Emily

PremierVPN からの回答

2025年9月10日

Thank you for your review!

We’re delighted to hear PremierVPN is keeping your phones and tablets secure and hassle-free. Protecting our customers from online threats is exactly what we set out to do, and it’s great to know you’ve had peace of mind since joining us. If you ever need help setting up on more devices or want to explore our business solutions, our UK-based team is always here to help.

PremierVPN からの回答

2025年9月13日

Hello,

We take all feedback seriously, but we have no record of any communication from you regarding this issue. Our service is fully operational, and other customers are not reporting problems. Please provide your account details so we can investigate properly - without them, we’re unable to assist.

Regards,
Helen

PremierVPN からの回答

2025年9月9日

Thank you for your feedback! We’re delighted to hear that PremierVPN is keeping your data secure on the go and that you’re finding the control panel useful for managing your employees.

It’s great to know that you’re experiencing consistent speeds and reliable connections — exactly what we aim to provide. If you ever need any assistance or have suggestions, our support team is always here to help.

PremierVPN からの回答

2025年9月6日 に更新

Hi Vncent,

Thanks for taking the time to share your feedback.

We’re glad you found our pre-sales support helpful and that your dedicated IP was delivered promptly - within 12 hours of your order. We understand your follow-up request for changes came just before the weekend, which did result in a short delay. We always aim to respond as quickly as possible, but weekend timings can occasionally impact response times.

Regarding the speeds, you were receiving around 550Mbps download and 460Mbps upload - well within the expected performance for a dedicated VPN in this DC. However, we did offer to move you to a different data centre on larger ports to see if it better suited your needs, but unfortunately, this offer was declined before we had the chance to assist further.

We’re sorry to see you go, but we appreciate you giving us a try and wish you all the best going forward.

Edit: Please note that we provide a dedicated VPN service, which can sometimes take a little longer to deliver than a simple dedicated IP—particularly over weekends. Even after issuing a full refund, we still went the extra mile by setting up an additional server for Vincent to test and continued offering support. Very few providers would extend this level of assistance once a refund has been processed.

In this case, the user was aiming to achieve maximum speeds on a NAS device with limited CPU power while using OpenVPN. We advised switching to WireGuard, which is much more efficient for that type of setup.

Best regards,
The PremierVPN Team

PremierVPN からの回答

2025年1月19日

Thank you so much for sharing your experience Alan! It's fantastic to hear that PremierVPN has been a reliable solution for you in China and that it's continued to meet your needs over the past year. Your support means the world to us, and we’re committed to keeping our service strong and dependable. Here's to many more years of seamless connectivity! 😊

PremierVPN からの回答

2024年12月5日

Thank you for your feedback. We’re sorry to hear about your concerns. We want to assure you that our developers, including those based in Russia, work seamlessly with no reported issues. Additionally, we haven’t received any support requests from you related to this matter.

We take all concerns seriously and would love the opportunity to assist you. Please reach out to our support team directly so we can better understand your experience and resolve any issues promptly.

PremierVPN からの回答

2024年12月4日

Thank you for sharing your detailed experience with PremierVPN! We're happy that our service has helped you bypass heavy internet restrictions in your country. We understand how challenging it can be to maintain free and open access to the internet under such conditions, and we designed our protocols, including AnyConnect and the Stealth SSL Proxy, specifically to address these challenges.

Your feedback about the stability and speed of our service is precious to us and others facing similar internet restrictions. We're committed to providing secure, reliable, and fast connections, and it's rewarding to hear that we're making a positive difference in your online experience.

Please feel free to reach out if you need assistance or have any suggestions. Thank you for trusting PremierVPN as your go-to service for overcoming internet censorship!

— The PremierVPN Team

PremierVPN からの回答

2024年12月3日

Thank you for sharing your experience! We're glad you took advantage of our limited-time offers. At PremierVPN, we aim to provide excellent value and top-tier security for our users. Don't hesitate to reach out if you need support or feedback. Enjoy your secure browsing!

— The PremierVPN Team

PremierVPN からの回答

2024年11月17日

Thank you so much for your fantastic review and for sharing your experience with PremierVPN! It's great to hear that our VPN stands out and meets your expectations, especially with smooth, buffer-free streaming for your favourite TV channels.

Your kind words about our support team mean a lot to us.

Best Regards
Claire

PremierVPN からの回答

2024年10月9日

ز لطف شما و پیامی که ارسال کردید بسیار سپاسگزاریم. دوره‌ی آزمایشی شما به پایان رسیده است، اما خوشحال می‌شویم که آن را تمدید کنیم. لطفاً با ما تماس بگیرید تا دسترسی شما را دوباره فعال کنیم.

PremierVPN からの回答

2024年9月21日

Hello,

Thank you so much for your fantastic review! We're thrilled you're enjoying our service and providing the quality and privacy you expect. Our goal is to offer a reliable VPN at an affordable price, so it's lovely to know we're hitting the mark for you.

We're sorry to hear you had some issues with the installation. We're delighted that Andy was able to assist you promptly. We'll be sure to pass along your kind words to him—he'll be happy to know he made a difference.

If you ever have any more questions or need further assistance, please don't hesitate to let us know. We're always here to help!

Best regards,

The PremierVPN Team

PremierVPN からの回答

2024年9月21日

Hello,

Thank you for your fantastic feedback! It's great to hear you find our service easy to use, simple, and light on resources. I'm glad to know you're enjoying PremierVPN. If you ever have any questions or need assistance, we're here to help.

Best regards,

The PremierVPN Team

PremierVPN からの回答

2024年8月8日

Thank you for your review! We're glad to hear you had a good experience with us. If you have any questions or need further assistance, feel free to reach out. We appreciate your support!

PremierVPN からの回答

2024年8月7日

Hello,

Thank you for your fantastic review! We're delighted that our Dedicated VPN serves your GP practice well. Andy was happy to assist you with the setup and ensure everything ran smoothly.

If you ever need further assistance or have questions in the future, please feel free to reach out. We truly appreciate your trust in us and are here to support you every step of the way.

Best regards,
Claire

PremierVPN からの回答

2024年5月14日

Thank you so much for your kind review, Sebastian! We're delighted that our VPN service met your needs quickly and flawlessly. We strive for instant and reliable service, and it's great to know we delivered on that promise for you. Feel free to reach out if you have any questions or need further assistance. Thanks again for choosing our VPN!

Best regards,

PremierVPN からの回答

2024年5月14日

Thank you for your review, Joe! We're thrilled to hear that you found our service to be fast and secure. Our team works hard to ensure top-notch performance and security for all our users. If you have any questions or need further assistance, please reach out. We appreciate your support and trust in our VPN service!

Best regards,