I had a great customer service experience. I had an instance where I had a subscription start that I didn't want or need. Ben my customer service rep checked out my issue, and took care of it withou... もっと見る
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I bought blankets for my parents, my boyfriends parents & ourselves 2 years ago out of paranoia. Today my 61-year old mother used it to put out an oil fire that escalated quickly. She was able to tame... もっと見る
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Was exactly as advertised, fast shipping, and it's a weight lifted off my shoulders should anything happen. I walked my kids through the steps and devices so they also know what to do. Worth every pen... もっと見る
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Fraudulent enrollment in "VIP" Membership without any authorization or consent. They add this VIP membership to your cart upon checkout and note it is "free" on the receipt. There's no disclosure... もっと見る
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企業情報
当該企業による記述
Bringing peace of mind to our Hero's and their families by helping them Prepare with solutions for when accidents and emergencies happen.
連絡先
4.3
優良
2582件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very good products that you hope you…
Very good products that you hope you won't have to use fast shipping I highly recommend there products
2026年3月18日
自発的なレビュー
Prepared Hero からの回答
Hello Dana, Thank you for your recommendation! We’re glad you’re happy with the quality and fast shipping. Just like you said, we hope you never have to use them—but it’s always best to be prepared.
We truly appreciate your support!
Outstanding Customer Service
I had a great customer service experience. I had an instance where I had a subscription start that I didn't want or need. Ben my customer service rep checked out my issue, and took care of it without any problems. He gave me options and allowed me to make the best choice for me. I really appreciated to opportunity to decide how to remedy the situation. By the way your products are outstanding!
2026年4月7日
自発的なレビュー
Prepared Hero からの回答
Hello! Thank you for your kind words. We’re glad Ben was able to quickly resolve your subscription concern and give you options to choose what worked best for you. It’s also great to hear you’re enjoying our products—we truly appreciate your support! We’re always here if you need anything.
Safety First
It was easy to order the products and they arrived quickly. The fire blankets will keep us prepared in the event of a fire. We gave three as gifts to family. The fire blankets are easier than fire extinguishers for kids to use too. I recommend this product from Prepared Hero.
2026年3月29日
自発的なレビュー
Prepared Hero からの回答
Hello Linda! Thank you for your feedback. We’re glad the ordering process was easy and that your fire blankets arrived quickly. It’s great to hear you’re keeping your family prepared and even sharing them as gifts. We truly appreciate your recommendation and support for Prepared Hero. Stay safe!
A professional company
A professional company. All the products I received were as advertised. And, received promptly.
2026年4月3日
自発的なレビュー
Prepared Hero からの回答
Hello! We’re glad to hear that you received your products promptly and that everything was as advertised. Providing reliable products and great service is very important to us, so we truly appreciate you taking the time to share your experience.
Product arrived as promised
Product arrived as promised. Easy to hang is=n the right spots. Thank God I have not had to use it!
2026年3月16日
自発的なレビュー
Prepared Hero からの回答
Hello! Thank you for your feedback! We’re glad to hear your product arrived as promised and that it was easy to hang in the right spots. Hopefully you’ll never need to use it, but it’s always good to have that extra peace of mind knowing it’s there just in case. If you ever have any questions or need assistance, feel free to reach out. Have a great day!
I made a mistake in thinking it was…
I made a mistake in thinking it was Canadian dollars when I ordered but it is not. When I contacted Prepared Hero to cancel my order they give me a better deal with a refund for the difference. Product is exactly what I expected and service was excellent.
2026年3月11日
自発的なレビュー
Prepared Hero からの回答
Hello! Thank you for your feedback! We’re glad you reached out and that our team was able to find a solution that worked for you. It’s great to hear the product met your expectations and that you had a positive experience with our customer service. We truly appreciate your support and are always here if you need any assistance in the future!
Scam
I purchased a few items for gifts and then realized that I somehow was signed up for a "VIP subscription" without my knowledge that charged my card monthly.
2026年3月31日
自発的なレビュー
Prepared Hero からの回答
Hello! Thank you for reaching out. We would like to clarify that the VIP Membership is completely optional and is presented during checkout as an additional offer. If you have any questions or concerns regarding the membership, please feel free to contact us and we will be happy to assist you and provide a suitable resolution.
I have wanted to buy these for a couple…
I have wanted to buy these for a couple years, but never had the money. So this year had earned extra and so I bought them. All my kids have them now for their homes and we have one in out trailer and one in our house. Thanks!!!
2026年3月26日
自発的なレビュー
Prepared Hero からの回答
Thank you for sharing this with us! We’re really glad you were able to get them this year. It’s great to hear that you’ve made sure your kids’ homes are prepared as well, and that you have one in your trailer and another in your house. We truly appreciate your support and are happy to be part of your family’s safety preparations!
I bought blankets for my parents
I bought blankets for my parents, my boyfriends parents & ourselves 2 years ago out of paranoia. Today my 61-year old mother used it to put out an oil fire that escalated quickly. She was able to tame the fire within minutes and put it out entirely before the fire department came up. Without these blankets, I’m not sure what the state of our house and my parents wellbeing would’ve been. Buying several more for us.
2026年3月24日
自発的なレビュー
Prepared Hero からの回答
Hello! Thank you for sharing this. We’re so glad to hear your mother was able to quickly contain the oil fire and stay safe. Moments like this show how important being prepared can be. We truly appreciate your support!
I would recommend to anybody who… stays in hotels or especially motels
I would recommend to anybody who travels or who may think somebody is tracking their vehicle. This little device can spot and find anything that should not be there.
2026年3月23日
自発的なレビュー
Prepared Hero からの回答
Hi Jo,
Thank you so much for your review, we really appreciate you taking the time to share your experience!
We’re glad to hear that you find the device helpful and reassuring, especially for travel and personal safety. Your feedback means a lot to us and to others considering the product.
If you ever need anything, feel free to reach out, we’re always here to help.
FRAUD COMPANY
FRAUD COMPANY. SOMEONE SHOULD FILE A CLASS ACTION LAWSUIT. they sneak in VIP membership charges. I read lot of people complaining about it on fb.
BEWARE. PLS DO NOT BUY DIRECTLY FROM THEM
2026年2月21日
自発的なレビュー
Prepared Hero からの回答
Hello! Thank you for sharing your concerns. We’d like to clarify that the VIP Membership is completely optional and is presented during checkout as a separate service. If you have any questions or need assistance reviewing your account, please feel free to reach out to our support team—we’ll be happy to help.
Was exactly as advertised
Was exactly as advertised, fast shipping, and it's a weight lifted off my shoulders should anything happen. I walked my kids through the steps and devices so they also know what to do. Worth every penny to have the comfort of knowing we now have the ability to put out a fire should it ever happen.
2026年3月21日
自発的なレビュー
Prepared Hero からの回答
Hello! Thank you for your feedback! We’re glad to hear everything arrived quickly and that the blanket gives you peace of mind. It’s great that you also walked your kids through how to use it—being prepared makes all the difference. We appreciate your support!
Unauthorized monthly VIP subscription.,
The purchase and delivery was satisfactory.
However like many others on this site I was enrolled unwillingly in a ($30.00+) monthly subscription without my knowledge.
I have tried 3 times to call customer service and each time I was informed that call volume was higher than normal and was instructed to contact support at prepared hero dot com
That process is on going and there is plenty of evidence regarding unauthorized reoccurring monthly charges from others.
2026年2月18日
自発的なレビュー
Prepared Hero からの回答
Hello! Thank you for your feedback. We’re glad to hear that your purchase and delivery were satisfactory. We would like to clarify that the VIP Membership is completely optional and is presented during the checkout process as a separate service. It is not automatically linked to your purchase unless it is selected during checkout. If you have any questions about the membership or would like assistance reviewing or canceling it, please contact us directly.
Prepared Hero deceptive Membership charges
Like many others, I was also unknowingly enrolled in a VIP program with a recurring monthly fee. I never enroll in subscriptions such as this and would never have purposefully signed up. I purchased 4 blankets in November 2025, one for ourselves and 3 for family members. Fortunately none of them have been needed.
I recently noticed a $32.43 charge on my credit card and looking back, I can see that I have been charged for 3 months of this "membership". I don't have any correspondence from them, no emails, and have received zero benefits from said membership.
I have reached out to customer service via email, and hope to be reimbursed the fees. In the event that they balk, I have already discussed filing a dispute charge with our credit card company.
I would not be able to recommend this company based on their deceptive practices. I will update my review if I receive a full refund.
Update: fortunately membership charges were credited back to me
2026年3月18日
自発的なレビュー
Prepared Hero からの回答
Hi Diane,
Thank you for bringing this to our attention.
We completely understand your concern regarding the VIP membership charges, and we’re very sorry for any frustration or confusion this may have caused. Please note that the VIP Membership is optional and can only be selected during checkout.
Our customer support team has reviewed your case and will be reaching out to you directly to assist further. We are committed to resolving this promptly.
Please rest assured that we take concerns like yours seriously and are here to make things right. We kindly ask for the opportunity to resolve this for you directly, and we’re confident we can reach a satisfactory outcome.
We truly appreciate your feedback and your patience, and we thank you for giving us the chance to address this.
Received my package very timely…
Received my package very timely (western Canada). Hoping to not have to ever use the blankets or the spray, however, we feel much safer knowing our 3 floors are covered in our house…just in case! Bought the 8-pack of blankets to give to family and friends.
2026年3月17日
自発的なレビュー
Prepared Hero からの回答
Thank you so much for your thoughtful review!
We’re really glad to hear your order arrived quickly. That peace of mind is exactly what we aim to provide. It’s also wonderful that you’re sharing the blankets with family and friends — such a great way to help keep loved ones safe as well.
We truly appreciate your support.
I loved the product but not how I was unknowingly enrolled in a VIP program with a recurring monthly fee.
I was very pleased with the quality of the fire blankets I purchased as Christmas gifts for my family. Unfortunately, like many others, I feel I was unknowingly enrolled in a recurring monthly “VIP” charge. I recently noticed a $32.39 charge appearing each month for the past three months.
When I contacted customer service, I was told they could only refund the March charge. I don’t recall seeing anything during checkout indicating I was signing up for a fee based subscription—I only intended to purchase the blankets. It seems the process may not clearly communicate that customers are being enrolled in a recurring VIP membership, especially since I have not received any noticeable benefits or VIP correspondences from them over these past three months.
Practices like this can seriously damage a company’s reputation if not addressed. While I have now canceled the subscription, I was disappointed that I was not reimbursed for the January and February charges.
Lesson learned: future customers should carefully review all details at checkout to avoid being unknowingly enrolled in this VIP program for additional charges.
2026年3月17日
自発的なレビュー
Prepared Hero からの回答
Thank you for sharing your experience, and we truly appreciate your feedback.
We’re very glad to hear that you were pleased with the quality of the fire blankets purchased as gifts. That said, we’re sorry for any confusion or frustration regarding the VIP membership.
Please note that the VIP membership is completely optional and can only be added during the checkout process—it is not mandatory. We understand, however, that the enrollment may not always be as clear as it should be, and your feedback is very important in helping us improve that experience.
We’d really like the opportunity to take another look at your case. Our Support Team would be happy to review the charges again to see what further assistance may be possible.
Please reach out to us directly at our support email with your order details, and we’ll make sure your request is carefully reviewed.
We’re always here to help and appreciate the chance to make things right.
Prepared Hero からの回答
Thank you so much for your kind words! We’re really glad to hear that our products give you peace of mind—that’s exactly what we aim for. Knowing our customers feel safer and more prepared means a lot to us. We truly appreciate your support and thank you for taking the time to share your experience!
Peace of mind
Our old extinguishers had expired also my wife had a very scarey incident while following a recipe the pan burst into flames sending flames that reached the kitchen ceiling she screamed I ran into the kitchen and put the fire out she was traumatized we had to hire contractor to repaint the ceiling after a few days my recentered the kitchen I googled fire extinguishers and found Hero blanket i ordered one and spray and subsequently bought them for our daughter who lives in Brooklyn NY we all have piece of mine
2025年4月4日
自発的なレビュー
Prepared Hero からの回答
Thank you for sharing your experience with us. That must have been a very frightening moment for both of you, and we’re truly glad to hear that the fire was quickly brought under control and that everyone was safe.
Situations like the one you described are exactly why having reliable fire safety tools on hand can make such a difference. We’re honored that you chose our Fire Blanket and fire spray to help protect your home, and it means a lot to know you also purchased them for your daughter so she can have the same peace of mind.
Thank you for trusting us to be part of your family’s safety. We truly appreciate your support and for taking the time to share your story.
The service was fast and I would rather…
The service was fast and I would rather use the blanket than a heavy awkward fire extinguisher.
2026年3月14日
自発的なレビュー
Prepared Hero からの回答
Thank you for your feedback! We’re glad to hear the service was fast and that you find the fire blanket easier to use. If you have any questions, please get in touch with us.
CAUTION
CAUTION! When checking out pay close attention to what you click on. I wound up being billed $32.39 monthly for Prepared Hero Academy and when you realize this is some sort of recurring charge, and request to cancel you don't get your money back!
Customer service was nice about it: I think they get a lot of these calls since he knew exactly what I was talking about without having to give any details.
Fire Blankets themself were a welcome gift to everyone and I can see it being useful if the need arises.
2026年3月13日
自発的なレビュー
Prepared Hero からの回答
Thank you for your feedback. We’re glad to hear the fire blankets were appreciated as gifts. Please note that the VIP Membership is completely optional and presented separately during checkout. If you ever have questions about a charge or membership, our support team is always happy to help clarify.
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