Used to be amazing, price has gone up from around £40 to £55 and this is without extras now, I used to get breakfast items such as bagels and porridges, now it’s just meals and the prices have been hiked up. Also my favourite meals seem to be disappearing?!
Meals failed to get delivered. No contact from Musclefood Now found out they’ve gone into administration
Still quite good and convenient, but used to be better. Prices have jumped up recently and loyalty points/ reward scheme suddenly taken away. Not the same anymore sadly.
Prepped Pots からの回答
Thank you for taking the time to share your feedback and for your continued support.
We’re pleased to hear you still find the products convenient and enjoyable, although we’re sorry to hear you feel the value and overall experience is not what it once was. We completely understand your disappointment regarding recent price increases and changes to the loyalty rewards scheme.
Your feedback is really valuable to us and will be passed on to the relevant teams for review.
We truly appreciate your honesty and support over the years.
Have been a customer for a number of years, but the recent changes to recipes and packaging mean I'll be cancelling my subscription. The new containers are poor, with film you can't remove easily, and they don't fit in the freezer nearly as well. I've not tried all the new recipes yet, but many are watery with split sauces, and they take much longer to microwave from forzen than previously. Really disappointed.
Prepped Pots からの回答
Thank you for taking the time to share your feedback, especially as a long-standing customer.
We’re genuinely sorry to hear that the recent changes to the packaging and recipes have left you feeling disappointed.
We understand how frustrating it must be to find the new containers less practical and the cooking times longer, particularly when you were happy with the previous format. Your comments about the texture and sauce consistency are important, and we will ensure they are shared directly with our product and packaging teams for review.
It’s never our intention for changes to negatively impact your experience, and we’re sorry this has led you to consider cancelling.
Standard of product and packaging is now appalling. Before they where ideal for my cycle commute to work, now I would trust them to not empty the contents into my rucksack. Food is also now watery and bland. Had a a subscription for 6+ years. Considering shopping around for an alternative.
Prepped Pots からの回答
Thank you for taking the time to share your feedback, especially as a customer of over 6 years. We’re really sorry to hear that the recent changes to the packaging and food quality have left you feeling disappointed.
It’s particularly concerning to hear that the packaging no longer feels secure for your commute and that the meals have seemed watery or lacking in flavour. That’s not the standard we aim to maintain, especially for long-standing subscribers.
Your comments will be shared with our product and packaging teams for review.
Too many substitutions recently
Prepped Pots からの回答
Thank you for your kind feedback.
We appreciate your support!
Pots were easy to cook in microwave and were very tasty.
Prepped Pots からの回答
Thank you so much for sharing your feedback.
As a team, we know our response times haven’t always been where they should be, so we’ve put new people and processes in place to make sure our customers’ queries, concerns, comments and feedback are now answered more quickly and effectively.
We truly appreciate your support!
Excellent
Prepped Pots からの回答
Thank you so much for sharing your feedback.
As a team, we know our response times haven’t always been where they should be, so we’ve put new people and processes in place to make sure our customers’ queries, concerns, comments and feedback are now answered more quickly and effectively.
We truly appreciate your support!
Good bundle for money i normally have soaked oats in the morning and one of these meals with a protein pudding for dinner. One of the cheapest meals straight to your door with a wide variety of choice
Prepped Pots からの回答
Thank you so much for sharing your feedback.
As a team, we know our response times haven’t always been where they should be, so we’ve put new people and processes in place to make sure our customers’ queries, concerns, comments and feedback are now answered more quickly and effectively.
We truly appreciate your support!
The box came all wet and lost most items, emailed company but ignored. Never use again!!!!
Prepped Pots からの回答
Thank you so much for sharing your feedback.
As a team, we know our response times haven’t always been where they should be, so we’ve put new people and processes in place to make sure our customers’ queries, concerns, comments and feedback are now answered more quickly and effectively. I can see your subscription was cancelled, unfortunately no prior emails reached our customer service team and can not be seen on our system, we do sincerely apologise for this. Thankyou again for taking the time to leave your feedback.
I never received my order , very disappointed
Prepped Pots からの回答
Thank you so much for sharing your feedback.
As a team, we know our response times haven’t always been where they should be, so we’ve put new people and processes in place to make sure our customers’ queries, concerns, comments and feedback are now answered more quickly and effectively. I can see you were refunded for the order by one of our team. Our apologies for the issue and inconvenience.
We truly appreciate you taking the time to leave us your thoughts.
Food is average and all tastes the same.
Prepped Pots からの回答
Thank you so much for sharing your feedback.
As a team, we know our response times haven’t always been where they should be, so we’ve put new people and processes in place to make sure our customers’ queries, concerns, comments and feedback are now answered more quickly and effectively.
We truly appreciate you taking the time to leave us your thoughts.
Lovely food could have done with more veg and something other than rice or potatoes.
Prepped Pots からの回答
Thank you so much for sharing your feedback.
As a team, we know our response times haven’t always been where they should be, so we’ve put new people and processes in place to make sure our customers’ queries, concerns, comments and feedback are now answered more quickly and effectively.
We truly appreciate your support!
Signed up to give me a kick start to lose weight and get in shape.....can't fault any of it....easy,tasty,convenient and giving me the incentive to get healthier
Prepped Pots からの回答
Thank you so much for sharing your feedback. As a team, we know our response times haven’t always been where they should be, so we’ve put new people and processes in place to make sure our customers’ queries, concerns, comments and feedback are now answered more quickly and effectively. We truly appreciate your support!
High protein
Prepped Pots からの回答
Thank you so much for sharing your feedback. As a team, we know our response times haven’t always been where they should be, so we’ve put new people and processes in place to make sure our customers’ queries, concerns, comments and feedback are now answered more quickly and effectively. We truly appreciate your support!
One item was damaged on delovery. Sent photos, refund never recieved or further communication. Cancelled future deliveries and put it down to experience
Prepped Pots からの回答
Thank you so much for sharing your feedback. As a team, we know our response times haven’t always been where they should be, so we’ve put new people and processes in place to make sure our customers’ queries, concerns, comments and feedback are now answered more quickly and effectively. We truly appreciate your thoughts and feedback.
Very impressive lovely meals
Prepped Pots からの回答
Thank you so much for sharing your feedback. As a team, we know our response times haven’t always been where they should be, so we’ve put new people and processes in place to make sure our customers’ queries, concerns, comments and feedback are now answered more quickly and effectively. We truly appreciate your support!
Shocking taste and quantity Dog food
Prepped Pots からの回答
Thank you so much for sharing your feedback. As a team, we know our response times haven’t always been where they should be, so we’ve put new people and processes in place to make sure our customers’ queries, concerns, comments and feedback are now answered more quickly and effectively. We truly appreciate your thoughts and feedback.
Great tasting meals.
Prepped Pots からの回答
Thank you so much for sharing your feedback. As a team, we know our response times haven’t always been where they should be, so we’ve put new people and processes in place to make sure our customers’ queries, concerns, comments and feedback are now answered more quickly and effectively. We truly appreciate your support!
Some meals I have enjoyed, but I have noticed that the quality of the food isn’t the greatest, especially the chicken and potatoes. The chicken tastes quite rubbery and the potatoes feels undercooked and soggy at times.
Prepped Pots からの回答
Thank you so much for sharing your feedback. As a team, we know our response times haven’t always been where they should be, so we’ve put new people and processes in place to make sure our customers’ queries, concerns, comments and feedback are now answered more quickly and effectively. We truly appreciate your thoughts and feedback.
