Prime Property Management レビュー 2,271

Prime took over management of our property a few years ago and have been efficient and informative online but recently I needed some information found for me and Amy-Rose went out of her way to help me find what I needed. She was polite, efficient and highly communicative, keeping me informed throughout the process. She is a great example of why human customer service still matters in the digital age and I wish her every success in her career.

Bow from Prime Property is very responsive & good to deal with

Joshua charles was very efficient and helpful with all the communications. Thank you so much

Anna rang me as I had been trying without success to verify my identity as a director of Damon Court. She was efficient and friendly, and reassured me that I was not the only person who was struggling to do this. She talked me through possibilities, and I was able to follow her suggestions. I have now achieved my identity verification, thanks to Anna, and have sent Prime my code. Thank you, Anna. Please accept this five star review!

Gilly Brown is fantastic! Very responsive and efficient. Thanks for all your support.

I had a great experience with Aimee Hall from Prime Property Management while dealing with a visitors parking enquiry. She was incredibly helpful, responsive, and professional throughout the process. Aimee made sure all my questions were answered promptly and send the parking scratch cards immediately . Her friendly approach and attention to detail made the process very straightforward. I really appreciate her support and would highly recommend her to anyone needing assistance.

Callis was very helpful and informative. Researched my issue and resolved the matter speedily.
Great customer service approach.

I'd like to leave a little review for Callis Grant who I found has been very helpful, professional, efficient and understanding recently with a situation. Thank you :)

Karis was very helpful in re arranging

Prime are ok some of the time - depends on which property manager you get.

They asked me to write a 5 star review because they wrote a few emails and ‘oversaw’ fixing our hot water.

They seem to forget that at the start of the process they were pressuring us to accept a quote that would have been nearly £500,000 to fix the hot water. The quote was based on sticking your finger in the air and licking the wind. Their plan was to bill everyone £10k each.

After refusing the quotes as they were not based on a thorough assessment of scope required, we appointed an engineer to guide us through the process, assess the current plant and develop a design and scope of works to go to market. This came in almost 5x cheaper than their approach.

They want a 5 star review because the Sun contractors completed the works on time in line with the scope built by the engineer. Not sure what Prime did to deserve 5 stars - but the communal areas are a complete mess still. Dust everywhere. Clearly cleaning up after the works isn't part of their 5 star service.

They are not the worst but certainly not 5stars.

The team are usually very responsive and helpful. A particular thanks to Paige Kearton for being exceptional.

This review is specifically for the accounts team - Callis was great. He processed my service charge payment quickly and smoothly.

Received excellent assistance from Joshua Charles, much appreciated!

This review concerns Miss Emily Guest, the Prime Property Management dedicated property manager for a block of flats in Bromley called "The Birches." As a director of the management company who employ Prime Property, I have worked with Emily for the past year.
In my experience Emily has a professional approach to her job. If not immediately contactable, she will always reply to queries within 24 hours. She gives me feeling of confidence in that matters will get sorted out if she is handling them. She is a good ambassador for Prime Property Management and an asset for the company.

Prime are generally on top of things, but our account manager, Maddie Ash, is incredibly hard-working and on top of issues. She makes the ordinary outstanding.

Prime were one of the companies we came across after substantial research as a board of property owners.
Having spoken to the CEO, and sought reassurance that our experience with the previous company would not be repeated, we were really impressed. His professionalism has been reflected in those he has recruited into this company, and our experience has been consistently good. The only negative issue has been the rotation of points of contact, but this is natural in an organisation that is growing and when we have now been customers for years.

Great service from all the team, especially from Emily Guest who is always professional and cheerful even when dealing with awkward and challenging situations. Highly recommended company.

I am very happy with the Prime service quality. In particular our property manager Liam Butcher has impressed me. On a number of occasions I have asked Liam for his assistance, he is always responsive, helpful, and he gets things done.

Grateful for the help from Prime and from Bow Burden in particular.

I rent a flat that where Prime owns the building. The WORST property management company I have seen. They accept 0 liability when stuff goes wrong and the way they deal with stuff is an absolute joke. How they’re a property management company I do not know. If your flat is managed by these - Do not buy it, will be nothing but issues that they never resolve.
To show their incompetence - 90 flats have been without water supply for 4 days now due to their negligence of ignoring a leak reported 2 months ago so the water supply have shut it off due to water being wasted. Their response was to blame others and over 4 days supplied only 18 litres of water to 90 flats.