I am so glad I purchased the Eddie edible ink printer! It has made decorating my cookies so much easier and has saved me so much time. The print quality is excellent, and it allows me to create profes... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The speed Of order processing and shipment is incredible with every order I place! My Eddie stopped recognizing the ink cartridge right in the middle of an order at midnight Tuesday night. I immedi... もっと見る
企業が回答しました
Always great and responsive support! Never really have any issues with products but one of my cartridges were faulty and they replaced it immediately. Rare for companies these days to follow through a... もっと見る
企業が回答しました
I feel like I am never treated with respect. I bought this machine and it wasn’t cheap as you know. I feel like the technicians can be a little friendlier. Not sure if I would purchase another one due... もっと見る
企業が回答しました
企業情報
Primera Technology について
当該企業による記述
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
当該企業による記述
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
連絡先
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, 米国
- 763-475-6676
- mstrobel@primera.com
- primera.com
4.7
優良
5025件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service
2026年6月1日
Primera Technology からの回答
Hi John,
Thanks for the high marks for our customer service. We appreciate the feedback.
Sincerely,
The Primera Team
Primera Technology からの回答
Dear Carrie,
Thank you so much for your wonderful review! We truly appreciate your kind words.
Hearing that you love your Primera product is incredibly rewarding, but we're especially pleased that our support team made such a positive impression. We work hard to build reliable products, and we believe great customer service is just as important. Our goal is to make sure every customer has the help they need, whenever they need it.
Thank you for being part of the Primera family. We sincerely appreciate your business and look forward to supporting you for many years to come!
Best regards,
The Primera Team
Primera Technology からの回答
Dear NN,
Thank you for your 5-star review! We're delighted to hear that you had such a positive experience with our team. It's wonderful to know that the individual who assisted you provided great service—we'll be sure to share your kind feedback with them.
We truly appreciate your support and thank you for choosing Primera. We look forward to assisting you again in the future!
Best regards,
The Primera Team
Primera Technology からの回答
Dear Amy,
Thank you for your 5-star review! We're so pleased to hear that you received your Eddie edible ink quickly. We know how important timely delivery is, and we're glad we could get your order to you promptly.
We truly appreciate your support and are grateful that you chose Primera. Thank you for taking the time to share your experience!
Best regards,
The Primera Team
I wanted to take a moment to share my…
I wanted to take a moment to share my experience and thank this company for their truly outstanding customer service.
From the moment I purchased my printer, their team was always available, responsive, and willing to help with any questions I had. Every interaction was handled with professionalism, kindness, and genuine care.
One thing that initially worried me was that I live in France and was purchasing a printer from an American company. I was concerned that the distance, communication, or potential support issues could make things complicated. However, my concerns disappeared immediately. The entire experience was smooth, and despite being located overseas, I always felt supported and valued as a customer.
Unfortunately, due to unexpected personal circumstances, I was no longer able to keep the printer and had to return it. Even in this situation, they were incredibly understanding and accepted the return without any hassle. They listened to my concerns, provided all the invoices and documentation I needed, and continued to support me throughout the entire process.
It is very rare to find a company that remains so attentive and customer-focused, even after a return. Their commitment to customer satisfaction goes far beyond the sale itself, and that deserves recognition.
I also want to mention that the printer itself was fantastic. It is a real shame that I could not keep it, as I was extremely happy with the product.
Thank you for your support, your professionalism, and your dedication to your customers. I sincerely wish your company continued success. With the quality of your products and the exceptional customer service you provide, I have no doubt that your future is very bright.
Highly recommended!!🤍
2026年4月14日
Primera Technology からの回答
Dear Mina,
Thank you so much for taking the time to share such a thoughtful and detailed review. Your kind words truly mean a great deal to our entire team.
We're especially grateful to hear that, despite being located in France, you felt supported throughout your experience with us. Providing responsive, professional, and caring customer service to all of our customers—wherever they are in the world—is something we take great pride in, and we're delighted that this came through in your interactions with our team.
While we're sorry that unforeseen circumstances meant you could not keep your printer, we're glad we were able to make the return process as smooth and stress-free as possible. Supporting our customers doesn't end with a purchase, and we're honored that you recognized our commitment to helping throughout every stage of the process.
We're also thrilled to hear that you were happy with the printer itself. Thank you for your trust, your recommendation, and your incredibly encouraging words. Reviews like yours inspire us to continue delivering the highest level of service and support.
We wish you all the very best and sincerely appreciate your support.
Best regards,
The Primera Team
Delivery service was fast
Delivery service was fast, and reliable. Just like the ease of ordering
2026年6月15日
Primera Technology からの回答
Dear Meg,
Thank you for your wonderful 5-star review! We're delighted to hear that your delivery was fast and reliable, and that you found the ordering process easy and convenient. Providing a smooth and dependable experience from start to finish is exactly what we strive for, so it's great to know we met your expectations.
We truly appreciate your feedback and thank you for choosing Primera. We look forward to serving you again in the future!
Best regards,
The Primera Team
Primera Technology からの回答
Dear Kenny,
Thank you for your 5-star review. We're glad to hear that your order arrived quickly and that you received exactly what you expected. We believe that getting the fundamentals right—accurate orders, fast shipping, and reliable service—is essential, so it's great to know that was your experience.
We appreciate your support and look forward to serving you again in the future.
Best regards,
The Primera Team
Always easy to do business with
Always easy to do business with. I appreciate the quick service.
2026年5月23日
Primera Technology からの回答
Dear Paula,
Thank you for your 5-star review! We're so glad to hear that you find us easy to do business with and that you appreciate our quick service. Providing a smooth experience and prompt support for our customers is always our goal.
We truly appreciate your continued trust in Primera and thank you for taking the time to share your feedback.
Best regards,
The Primera Team
Very professional and helpful during…
Very professional and helpful during the purchase process. Made me aware of needs that I had and solved problems before they presented themselves to me! Exceptional company to do business with!
2026年6月18日
Primera Technology からの回答
Dear Bailey,
Thank you for your 5-star review! We're thrilled to hear that our team was professional and helpful throughout your purchase process. Taking the time to understand our customers' needs and proactively addressing potential challenges is exactly the level of service we strive to provide.
It's especially rewarding to know that we were able to identify solutions before problems arose and help make your experience as smooth as possible. Your kind words mean a great deal to us.
Thank you for choosing Primera. We truly appreciate your business and look forward to serving you again in the future.
Best regards,
The Primera Team
Great customer service!
2026年6月18日
Primera Technology からの回答
Dear Charlie,
Thank you for your 5-star review! We're delighted to hear that you had a great experience with our customer service team. Providing friendly, responsive, and effective support is one of our top priorities, and it's wonderful to know we delivered for you.
We appreciate your feedback and thank you for choosing Primera.
Best regards,
The Primera Team
placed an on line order and it was easy
2026年5月24日
Primera Technology からの回答
Dear LesLee,
Thank you for your 5-star review! We're delighted to hear that placing your online order was easy and straightforward. We work hard to make the ordering process as simple and convenient as possible, and it's great to know we met your expectations.
We appreciate your business and thank you for choosing Primera.
Best regards,
The Primera Team
Kevin was awesome
Kevin was awesome! I messaged late at night not thinking I would get any assistance that late and he was there and got my printer working again within a few minutes. Best customer service period! Thank you!
2026年6月18日
Primera Technology からの回答
Dear Brandy,
Thank you for your wonderful 5-star review! We're thrilled to hear that Kevin was able to assist you so quickly, especially late at night when you weren't expecting support. Providing responsive, knowledgeable service is something we take great pride in, and we're glad he was able to get your printer up and running again within minutes.
Our support team is available 18 hours a day, Monday through Friday from 4:00 AM to 10:00 PM CDT, and on Saturdays from 11:00 AM to 8:00 PM CDT, so we're always happy to help whenever issues arise. We'll be sure to share your kind words with Kevin.
Thank you for recognizing his efforts and for choosing Primera!
Best regards,
The Primera Team
Defective printer
The tech support agent was able to determine that the printer needed to be replaced. A replacement printer was shipped quickly.
2026年6月18日
Primera Technology からの回答
Dear KS,
Thank you for your 5-star review! We're glad to hear that our technical support team was able to quickly diagnose the issue and determine the best solution. It's also great to know that your replacement printer was shipped promptly to minimize any disruption.
We appreciate you taking the time to share your experience and thank you for choosing Primera.
Best regards,
The Primera Team
Primera Technology からの回答
Dear Jessica,
Thank you for your 5-star review! We're delighted to hear that you had a great experience with our customer service team. Providing helpful, responsive support is a top priority for us, and it's wonderful to know we made a positive impression.
We appreciate your feedback and your support of Primera.
Best regards,
The Primera Team
Primera Technology からの回答
Dear Muriel,
Thank you for your 5-star review! We're delighted to hear that you found the ordering process easy. We work hard to make shopping with Primera as simple and convenient as possible, and it's great to know we met your expectations.
We appreciate your support and look forward to serving you again in the future.
Best regards,
The Primera Team
Primera Technology からの回答
Dear Gail,
Thank you for your 5-star review! We're happy to hear that reordering is always easy and that your orders arrive promptly. Providing a smooth ordering experience and reliable delivery is something we work hard to achieve.
We truly appreciate your continued support and thank you for taking the time to share your feedback.
Best regards,
The Primera Team
Primera Technology からの回答
Dear Stacy,
Thank you for your 5-star review! We're pleased to hear that your printer ink has always worked well for you. Consistent, reliable performance is what we strive to provide, and it's great to know we've met your expectations.
We appreciate your feedback and thank you for choosing Primera.
Best regards,
The Primera Team
I love the Eddie
I love the Eddie. This is a great printer for cookies. I am happy with how many resources there all the questions Ive had to get setup and use it.
2026年5月7日
Primera Technology からの回答
Dear Marisa,
Thank you for your 5-star review! We're thrilled to hear that you love your Eddie printer and that it's working great for printing on cookies. It's especially rewarding to know that our resources and support materials helped answer your questions and made the setup and learning process easier.
We appreciate your feedback and are excited to be part of your edible printing journey!
Best regards,
The Primera Team
Always great and responsive support
Always great and responsive support! Never really have any issues with products but one of my cartridges were faulty and they replaced it immediately. Rare for companies these days to follow through and care as much as primera does. Thank You!
2026年5月20日
Primera Technology からの回答
Dear Natasha,
Thank you for your wonderful 5-star review! We are so pleased to hear about your positive experience with our support team. We're glad we could quickly resolve the issue with your cartridge. We truly value your kind words about our commitment to customer care.
Kind regards,
The Primera Team
Great Representatives!!!
Every time I have called in with any question or issue with my Eddie printer, the representative has always been able to solve my problem over the phone. It's so nice to have a company that has knowledgable and courteous reps to be able to help. Thank you!!
2026年5月19日
Primera Technology からの回答
Hi Christine,
We are so glad to hear that our representatives have consistently provided helpful and knowledgeable support for your Eddie printer. Your positive feedback is truly appreciated.
Sincerely,
The Primera Team
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