Priority Tire LLC レビュー 3,278

Priority Tire LLC からの回答

20時間前

Our shipping network does allow us to deliver orders for most customers in just 1-2 days, but even when that's not possible we do all we can to ensure swift, safe and convenient deliveries! Thank you!

Priority Tire LLC からの回答

20時間前

We're most glad that you're so comprehensively impressed! Our teams work lock-step to ensure such smooth sailing for all orders, and it's awesome to see that it worked well for you!

Priority Tire LLC からの回答

3日前

Thank you for taking the time to leave your review. We truly appreciate your honest feedback and want to openly acknowledge where we fell short, as this experience is not representative of our usual standards!

After a detailed investigation into your order, we can confirm that the shipping delay you experienced was entirely our fault.

While our website correctly estimated a 4-business-day delivery for your specific Hankook tires and ZIP code, our system improperly routed your order to be fulfilled from one of our California locations.

Because the tires were shipping cross-country to Massachusetts, standard Ground service was never going to meet that 4-day window. Carrier and weather delays aside, even though the order left our facility on time, it was unfortunately destined to be late from the start due to the distance.

Please accept our sincere apologies for this oversight. We pride ourselves on leveraging our warehouse network to provide "Fast and Free shipping," and we clearly missed the mark here. We are actively investigating our delivery estimate systems to ensure we do not mislead our customers going forward.

We also deeply apologize for the frustration caused by our slow response times. We are currently navigating an unprecedented volume of incoming calls, live chats and emails. Our agents are doing everything humanly possible to reach as many customers as they can, and meanwhile our leadership is actively implementing solutions to improve our support capacity and resolve this backlog.

As a token of our apology and best intentions, we have reached out to you via email to offer a courtesy partial refund. We hope you will find this an acceptable token of our apology and best intentions!

Thank you again for your patience and understanding.

Priority Tire LLC からの回答

4日前

We're glad to impress you yet again, and we'll keep doing our very best to improve further and provide even more impressive service going forward! Thank you!

Priority Tire LLC からの回答

4日前

In almost all cases, all the tires from one order arrive together at the same time, as parts of one larger multiple-piece shipment - but sometimes the carriers can split them up by pure coincidence and deliver them on different days. We do appreciate your patience and support!

Priority Tire LLC からの回答

4日前

Our deepest apologies if you've encountered such a rare problem - it sounds like the shipment was lost before was even processed, which of course means that we'll help you with a replacement or refund!

Yes, we do answer the phone, as our agents reach hundreds upon hundreds of customers each day via phone call, live chat and email. Sadly, we're currently overwhelmed by traffic as demand increases, leading to such longer wait times on the phone.

We fully understand your frustration as you've clearly encountered a problem, yet can't reach us to get an explanation and solution. Please know that we don't take things like this lightly, and will not only resolve your individual problem but are also taking serious steps to improve our performance across the board.

Thank you for your understanding and we do apologize once again for the most unlucky inconvenience.

Priority Tire LLC からの回答

4日前

Thanks, Sergio, we appreciate the recommendation and you taking the time to leave a review.

Priority Tire LLC からの回答

4日前

Thank you, Ciara, we’re glad we could get everything sorted out for you. We appreciate you sharing your experience.

Priority Tire LLC からの回答

4日前

Thanks, Linda, we appreciate you giving us a try and taking the time to leave a review.

Priority Tire LLC からの回答

4日前

Thanks, Erin, we appreciate you taking the time to leave a review.

Priority Tire LLC からの回答

4日前

Thanks for the feedback, we appreciate you choosing Priority Tire.

Priority Tire LLC からの回答

4日前

Thank you, Nathanael, we really appreciate you sharing your experience with us.

Priority Tire LLC からの回答

4日前

Thanks, Mike, we really appreciate you taking the time to share this.

Priority Tire LLC からの回答

4日前

Thanks, Valentine! We appreciate your support and you choosing Priority Tire.

Priority Tire LLC からの回答

4日前

Thanks, Noah, we appreciate you taking a moment to leave a review.

Priority Tire LLC からの回答

4日前

We understand your frustration that the tires aren't true to the expected size that was stamped onto the sidewall.

Truth be told, as the retailer, our hands are a bit tied with cases like this, as we have to list and advertise the tires exactly as per the manufacturer's specifications. Without any ability to mount and test the tires ourselves, our only option is to sell the tires under their formal specifications!

It is in fact quite common when it comes to specialty tires like this one (for lawn mowers and ATVs, for example) for the tire size to be more nominal than exact, representing a wider "category" of tire more so than a highly specific tire size. Furthermore, these types of tires are meant for a wide gamut of rim sizes, which can affect the practical measurements. Finally, of course, the manufacturer's method of measuring and declaring the tire size may vary drastically from factory to factory.

Obviously we do apologize on the manufacturer's behalf that the tires aren't exactly as you'd hope, and we do acknowledge your frustration.

In good faith, we'll go ahead and process a courtesy partial refund to you, as a token of our best intentions and acknowledgment of your disappointment.

Thank you for your time and understanding.

Priority Tire LLC からの回答

4日前

Thanks, Jim, we appreciate you taking the time to leave a review.

Priority Tire LLC からの回答

4日前

Thanks for sticking with us, Derrick, we really appreciate your continued support.

Priority Tire LLC からの回答

4日前

Thanks, Steve! We appreciate you choosing Priority Tire.