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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I can not describe the satisfaction you will get from this service and these products. I have purchased 3 devices and 1 remote service and couldnt be happier. Do not second guess your decision, if you... もっと見る

5つ星のうち5の評価

PrivacyPortal are really very good. I'm on my 3rd phone from them for my daughter but she allowed the phone to update. Reported the issue to PP and a remote root was booked to fix it. PP connected to... もっと見る

5つ星のうち2の評価

Bought £100 of pokecoins and it's been over a month without receiving them. I tried contacting them via discord, email and their website with little to no response or them repeatedly saying they wi... もっと見る

企業が回答しました

5つ星のうち1の評価

They ship products, that don't work. Thet promise to fix them remotely, which they don't. They just waste enough time so that you can't return the product with their return periodi. They will ask y... もっと見る

企業が回答しました

企業情報

  1. 携帯電話販売店
  2. 携帯電話のロック解除サービス

当該企業による記述

Your Device, Your Control. At PrivacyPortal our main goal is to give our customers full control over their mobile device. Whether through direct root access or via custom ROM's that remove Google tracking services. But don't just take our word for it. Join our Discord and see what our customers have to say!


連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

75件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 50%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

UNBELIEVABLE SERVICE AND PRODUCTS

I can not describe the satisfaction you will get from this service and these products. I have purchased 3 devices and 1 remote service and couldnt be happier. Do not second guess your decision, if you haven't tried out PrivacyPortal yet, then wait no longer. This is a must have experience. Thank you again PrivacyPortal.

2026年3月15日
自発的なレビュー
5つ星のうち5の評価

PrivacyPortal are really very good

PrivacyPortal are really very good. I'm on my 3rd phone from them for my daughter but she allowed the phone to update. Reported the issue to PP and a remote root was booked to fix it. PP connected to my laptop and performed the remote root with me responding on my phone via a discord channel. A lot of work goes into the process and I was very impressed.

2026年3月11日
自発的なレビュー
5つ星のうち5の評価

PrivacyPortal team rocks!!!

I bought to rooted phones from them back in 2024, and they were working perfectly until recently the phones were not longer good with the software. I opened a ticket on discord and explained my issue, within minutes i had an appointment set up. To conclusion the work this team does is amazing and trust me you will be zombified by the knowledge it brings.

2026年2月25日
自発的なレビュー
5つ星のうち5の評価

elite service,fast shipping clear…

elite service,fast shipping clear communication, very happy with my device, i highly recommend

2026年1月13日
自発的なレビュー
PrivacyPortal ロゴ

PrivacyPortal からの回答

Hi Carlton,

Thank you so much for the great review!

We’re really pleased to hear you’re happy with your device and that everything from shipping to communication was smooth. Your recommendation genuinely means a lot to our team.

Thanks again for choosing PrivacyPortal.

— PrivacyPortal Team

5つ星のうち5の評価

Sound a pound!

Pretty sound really, the process was quick, the access to customer support was solid and I have left with a neat iPhone at an affordable price, I will take. I would ran it back a 100%!!

2026年1月10日
自発的なレビュー
PrivacyPortal ロゴ

PrivacyPortal からの回答

Hi Nathan,

Thank you for the brilliant review!

We’re really glad everything was quick and smooth, and that you’re happy with your iPhone and the support you received. “Run it back 100%” is exactly what we love to hear 😄

Appreciate your support, and we’ll be here anytime you need us again.

— PrivacyPortal Team

5つ星のうち5の評価

Trustworthy and Reliable

This company is the most capable I’ve found for mods! The phone they sent me works great and is so fast, speedy response times and remote fixes brings me back every time!

2026年1月19日
自発的なレビュー
PrivacyPortal ロゴ

PrivacyPortal からの回答

Hi Beth,

Thank you so much for the amazing feedback!

We’re really happy to hear you’re enjoying the device and that everything is running fast and smoothly. It means a lot that our remote support and quick response times keep bringing you back — that’s exactly what we aim for.

Thanks again for your trust and continued support.

— PrivacyPortal Team

5つ星のうち5の評価

Ordered a phone from PrivacyPortal and…

Ordered a phone from PrivacyPortal and had a good experience. Delivery was quick, the phone was as described, and everything went smoothly. Good communication via discord and email. Can’t complain, would recommend.

2026年1月27日
自発的なレビュー
PrivacyPortal ロゴ

PrivacyPortal からの回答

Hi Emm,

Thank you so much for taking the time to leave such a kind review.

We’re really glad to hear everything went smoothly — from the quick delivery to the communication via Discord and email. It means a lot that you’d recommend us.

If you ever need anything in the future, we’re always here to help.

— PrivacyPortal Team

5つ星のうち5の評価

Great service!

I ordered a jail broken iOS I recieved it in 2 days in perfect condition and the phone itself had no software problems. 10/10!

2026年1月15日
自発的なレビュー
PrivacyPortal ロゴ

PrivacyPortal からの回答

Hi Austin,

Thank you so much for the fantastic review!

We’re really happy to hear your jailbroken iOS device arrived quickly, in perfect condition, and exactly as expected. A 10/10 means a lot to our team.

We truly appreciate your support, and if you ever need anything in the future, we’re always here to help.

— PrivacyPortal Team

5つ星のうち5の評価

amazing

No issues whatsover, 5/5 for me👍👍

2026年1月16日
自発的なレビュー
PrivacyPortal ロゴ

PrivacyPortal からの回答

Hi Reece,

Thank you so much for the amazing review! 🙌

We’re really glad everything went smoothly and that you had a 5/5 experience. Your support genuinely means a lot to our small team.

If you ever need anything in the future, we’re always here to help.

— PrivacyPortal Team 👍

5つ星のうち2の評価

Will I receive what I purchased?

Bought £100 of pokecoins and it's been over a month without receiving them. I tried contacting them via discord, email and their website with little to no response or them repeatedly saying they will be done shortly and still the coins never appear.

Its unfortunate because I have bought two rooted phones from them in the past which has all worked out really well!

2026年1月15日
自発的なレビュー
PrivacyPortal ロゴ

PrivacyPortal からの回答

Hi there,

Thank you for your honest review, and we’re genuinely sorry for the long delay you experienced.

At the time of your order, our PokéCoin delivery method was temporarily down due to technical issues, which caused a backlog and much slower turnaround than normal. We completely understand how frustrating it is to be waiting while receiving “shortly” updates.

We can confirm that your order has now been fully delivered, and we also included a little extra as a goodwill gesture for the extended wait.

We really appreciate you mentioning your past rooted phone purchases with us — it means a lot, and we’re glad those went smoothly. We’re working hard to make sure our digital services match the same standard going forward.

Thank you again for your patience and support.

— PrivacyPortal Team

5つ星のうち1の評価

Awful customer service.

Unfortunately, I can't give them a good rating. They bricked the device and are not answering to the ticket. It looks like a one man company (check their info at gov.uk), so be careful with your money.

2025年12月22日
自発的なレビュー
5つ星のうち5の評価

This company is great! The prices are good also, I will be coming back!

So many low reviews this company is great I ordered in the 10th December. I got a schedule with the winter shipping expectations in my mailbox. So I expected it to come slightly late. I have the parcel. The condition is great. The discord ticketing system works, I was able to get online and on ingress in 15 mins of opening the phone, thank you PrivacyPortal!

2026年1月2日
自発的なレビュー
5つ星のうち1の評価

Avoid this company.

They ship products, that don't work. Thet promise to fix them remotely, which they don't. They just waste enough time so that you can't return the product with their return periodi.

They will ask you to buy extra services, don't fall into that trap. Thete are multiple rumours that Niantic and Scopely will issue a Cease and Desist, since they are marketing their product bypassing cheat detection. Then you will be left completely alone with a device, that doesnt work.

2025年12月1日
自発的なレビュー
PrivacyPortal ロゴ

PrivacyPortal からの回答

Customers have 30 days from the date of receipt to return a device, not from the order date. This is clearly stated in our return policy. In this case, the device has not yet been confirmed as delivered, so claims about faults or missed return windows are inaccurate.

Pokémon GO has worked on our devices for over five years, and Ingress also functions correctly. These phones are configured for experienced users. If a customer is unfamiliar with rooted devices or does not follow usage guidance, issues can occur that are not device faults. We see this most often when devices are purchased by automated accounts or users with no prior experience using this type of phone.

We do not mislead customers, delay support, or force the purchase of additional services. Remote assistance is offered as a free goodwill option, not a requirement.

There is no cease and desist, no confirmed action from Niantic, and no factual basis for that claim.

PrivacyPortal is a small team handling a high volume of orders, particularly around peak periods such as Christmas, and we aim to support all customers fairly and transparently.

We encourage anyone with a genuine issue to contact us directly with their order number so it can be addressed properly.

5つ星のうち1の評価

Took my money and then was ghosted.

Ghosted on multiple occasions
Since the company keeps fighting to remove my reviews. Here’s another one. I’ve had 4 different transactions with them and none have been pleasant. Currently here is the situation. Dec 16 booked a remote session, I claim they bricked my device, they say they didn’t. Didn’t reply for 2.5 weeks leaving me high and dry without an explanation. Jan.2 they refunded me the cost of my phone in the form of in store credit, later on refunded me the cost of the remote session. Ordered a new phone Jan.5 waited and waited for weeks, contacted them asking what is taking and the 5-7 day turn around is actually 10-15. Waited past that date without any status change then complained at the 16 day mark. Then magically at 17 days, order changed to “fulfilled” without any tracking information and no response since then. Complained again and they said that they were sorry that I deserve the tracking and to email their “escalations” email. I do so and email box is full and cannot get through. I’ve been messaging, emailing and posting on all of their forms of contact trying attempt my due diligence. In trying to contact them. They have block me on 2 and counting of their socials.

I just want my phone. I think 2 months without a phone is enough don’t you?

If you can find what your looking for else where, I would do so.

2025年12月13日
自発的なレビュー
5つ星のうち1の評価

Phone broke within one day and he wanted me to pay?

Hi, 2nd review for this page. After waiting a long time 2-3weeks+ for the phone, it imminently had defects. "No Command" and other issues, I had to go through the phone deleting and keeping useful stuff.

Back to the "No Command", I reached out and he replied saying id have to pay for it to be fixed and send it back. 1) IF I send it back I mostly wont see it for another month. 2) It was first time use and it broke. Again like my first post, Its a money scam. Do not ever buy from this place, not sure how it has good reviews.

Edit: I fixed this myself after a quick 1min YouTube video... Then took me 30s with the phone. He could've sent me a video on how to fix it but instead he wanted more of my time and money.

2025年11月17日
自発的なレビュー
PrivacyPortal ロゴ

PrivacyPortal からの回答

We dispute the claims made in this review and want to clarify the facts for future customers.

The device was delivered in working condition. The issue described (“No Command”) occurs when a rooted device is modified, partially unrooted, or misused during first setup. These phones are sold pre-configured and tested, but they are intended for users who understand rooted Android environments.

If a customer alters, removes, or interferes with the root setup, this is no longer a fault with the device itself. In those cases, repair or reconfiguration is not covered, and a service fee applies. This is clearly explained prior to purchase.

Returning the device was offered as an option, however shipping times are outside our control. Alternatively, paid support was offered to resolve the issue quickly without delay. This is standard practice for specialist devices.

The customer later confirms that the issue was resolved independently in under a minute, which further indicates the device was not defective. Optional support services exist for customers who want assistance; they are not mandatory.

PrivacyPortal sells rooted phones, not general consumer handsets. If a device is unrooted, misconfigured, or altered by the user, restoration requires time and technical work, which cannot be provided for free. If the process was ‘so easy to fix’ why buy a unit from us and not just do this self research to say money.

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