Thank you for taking care of our home to sort existing damage. Really neat job, house left perfect with everything tidied up. Both Matin and Travis were friendly and professional. Thanks for great ser... ãã£ãšèŠã
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Martin the kitchen fitter was really good, the cupboard was assembled without any mess & fitted perfectly, Martin went above and beyond to make sure everything was ok. Genuinely a very competent and n... ãã£ãšèŠã
Clive came to fit new doors to our integrated fridge freezer. It was a tricky job for him and he had to do some additional unexpected work to get the job done. Clive was absolutely amazing and wen... ãã£ãšèŠã
Martin visited us following some damage caused by a floor replacement. Martin, replaced a badly cut plinth done before completing on our property, cutting this pristinely, along with replacing seal su... ãã£ãšèŠã
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At Paula Rosa Manhattan, weâve always been committed to the on-going drive for excellence in every facet of our business. With that in mind, we felt it was time to refresh the look and content of our website so that it adequately reflected the progressive company that we pride ourselves on being and the contemporary design and quality of the kitchens we supply.
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Blenheim Road, Lancing Business Park, BN15 8UH , Lancing, è±åœ
- 01903 524 300
- customer.care@prmf.co.uk
- prmf.co.uk
4.8
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Kevin came out to the house and did aâŠ
Kevin came out to the house and did a fantastic job in the kitchen!
2025幎12æ8æ¥
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Paula Rosa Manhattan ããã®åç
Hi Ryan,
Thats great to hear, we really appreciate the feedback and i'll be sure to share this with Kevin and the rest of the team!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Very professional visit from Martin whoâŠ
Very professional visit from Martin who fitted a new door on our dishwasher. Very pleased.
2025幎12æ8æ¥
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Paula Rosa Manhattan ããã®åç
Hi Ellie,
Many thanks, we appreciate you taking the time to provide the feedback which is always great to hear!
I'll be sure to share this with Martin and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
The new kitchen units have exceeded ourâŠ
The new kitchen units have exceeded our expectations in complimenting the existing units, we have so much more useful space. In addition, the carpenter, Clive did an excellent job of fitting the units, is a very professional and skilled individual with a very pleasant manner and also assisted us with some minor repairs to our existing units. I fully recommend Paula Rosa Manhatten and Clive to any perspective customer
2025幎12æ5æ¥
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Paula Rosa Manhattan ããã®åç
Hi Keith,
Thats great to hear, we really appreciate the feedback for Clive which i'll share with the team!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Martin was extremely accommodating andâŠ
Martin was extremely accommodating and friendly. I was running late to my appointment, but he kindly waited for me. He talked me through each stage and checked in regularly to ask for my opinion. Very pleased with the result. Highly recommend. Thanks Martin!
2025幎12æ2æ¥
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Paula Rosa Manhattan ããã®åç
Hi There!
Many thanks for your review, we really appreciate the feedback and the kind words for Martin - i'll make sure to share this with him and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive arrived well before the due timeâŠ
Clive arrived well before the due time and carried out an astounding job and left the job clean and tidy.
I award him employee of the month.
2025幎11æ18æ¥
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Paula Rosa Manhattan ããã®åç
Thank you for taking the time to leave us a review.
We do appreciate feedback and will pass on to Clive your glowing comments!
Jay - Senior Customer Experience Advisor
Great Fitting Experience / Customer Services Could Improve
Martin was very kind and friendly. Excellent experience fitting our cabinets and in a timely manner. Weâre very happy. Struggled with customers services in terms of getting aligned on the fitting plan a few months in advance. They wouldnât let us consult with the fitter to ensure alignment on approach (eg ensuring the support behind the plasterboard would sufficiently line up with the cabinets - we knew there was support but they wouldnât let us confirm that the cabinets would be installed at the right points until the fitter came). Further, we went back and forth on lighting in terms of whether the team could do it. One time they said yes, another time they said no. We ultimately removed from the order. Overall, team was patient and friendly but recommend asking very precise questions to ensure you get what you want. Investments such as this should entail a little less stress, ensuring high customer satisfaction and future referrals.
2025幎11æ14æ¥
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Paula Rosa Manhattan ããã®åç
Hi Thomas,
Many thanks for your detailed review - we're thrilled the fitting of the cabinets was such a good experience, and Martin did such a great job.
In reference to your other points - we absolutely take these on board, and have flagged them with the Aftersales team to review and use as a learning exercise moving forward.
If there is anything we can do for your in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin and George were fab
Kevin and George were fab! Quick, decent and very helpful.
2025幎11æ11æ¥
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Paula Rosa Manhattan ããã®åç
Hi Lena,
Thats great to hear, we appreciate you taking the time to leave a review, and wonderful to know both Kevin and George were so helpful - i'll share this with the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin was efficient with a friendlyâŠ
Kevin was efficient with a friendly manner and tidy , we are extremely pleased with his work and will request for him personally to work on any future kitchen updates , could not fault him . Thank you Kevin . D&J Halesowen
2025幎10æ30æ¥
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Paula Rosa Manhattan ããã®åç
Hi D&J
Many thanks for your review - we really appreciate the feedback and i'll make sure to share this with Kevin and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive was very helpful and also very friendly. He does his work properly and not just rushing it to finish it. His job quality is superb.
Clive was very helpful. He took time to rectify the previous job. He aligned the dish washer door perfectly, even though he had to do extra work and removed the other doors beside it and even broken the small bit next to the dishwasher and put a new one in. I highly recommend Clive!
2025幎11æ7æ¥
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Paula Rosa Manhattan ããã®åç
Thank you for taking the time to leave a review, and such a glowing review of Clive - he will be most pleased!
Jay - Senior Customer Experience Advisor
Kevin and Martin were very friendly âŠ
Kevin and Martin were very friendly and helpful. They replaced cupboards and worktops. Very pleased with the work they have done the joins on the worktop are first class. Thank you
2025幎11æ5æ¥
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Paula Rosa Manhattan ããã®åç
Thank you for your glowing review which we have already fed back to our service engineers, much appreciated!
Jay - Senior Customer Experience Advisor
Kitchen sort out
Kevin was kind, considerate and carried out the work required professionally to repair the damages to the kitchen units as a result of water ingress
2025幎11æ4æ¥
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Paula Rosa Manhattan ããã®åç
Many thanks for your positive review and your comments about Kev which we will pass on to him!
Please do get in touch if we can assist with anything else.
Jay - Senior Customer Experience Advisor
Kevin turned up promptly and has sortedâŠ
Kevin turned up promptly and has sorted out both issues with my kitchen quickly and efficiently and kitchen is now perfect!
2025幎11æ4æ¥
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Paula Rosa Manhattan ããã®åç
Thank you for your review today, it means a lot to our service engineers to get positive feedback! We will make sure we pass this on to Kev, and please get in touch if we can help with anything in the future.
Jay - Senior Customer Experience Advisor
Kevin was prompt and efficient
Kevin was prompt and efficient
2025幎11æ4æ¥
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Paula Rosa Manhattan ããã®åç
Thank you for taking the time to leave us a review. We are so pleased you were happy with your visit today and we will pass your comments on to Kev!
Jay - Senior Customer Experience Advisor
Paula Rosa Manhattan ããã®åç
Hi Stephen,
Thats great to hear - we really appreciate the feedback, and i'll share this with Kevin and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin was excellent !
2025幎10æ21æ¥
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Paula Rosa Manhattan ããã®åç
Hi Martin,
Thats great to hear - we really appreciate the feedback which i'll be sure to share with Kevin and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Great service from time of order throâŠ
Great service from time of order thro to fitting. Karen and Martin were excellent
2025幎10æ16æ¥
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Paula Rosa Manhattan ããã®åç
Hi Gary,
Thats great to hear our retail and additions team have provided such excellent service throughout the process - i'll share this directly with Karen, Martin and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive P did a great job
Clive P did an excellent job correcting the alignments of the kitchen cupboards and ensuring the integrated washer dryer door was properly set up, even though that task wasnât part of his original job sheet. He showed great attention to detail, took ownership of the work, and went the extra mile to make sure everything was completed to a high standard. He even stayed longer to get the job finished properly. Very happy with the quality of his work and his professional attitude throughout.
2025幎10æ15æ¥
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Paula Rosa Manhattan ããã®åç
Hi Sugunesh,
Many thanks for your feedback, we really appreciate the kind words for Clive which I will share with the team!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive P came to replace a door for meâŠ
Clive P came to replace a door for me today, such a quick and efficient job and repaired a panel too. Highly recommend ðð»
2025幎10æ15æ¥
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Paula Rosa Manhattan ããã®åç
Hi Claire,
Thanks for your feedback, we appreciate you taking the time out to share your comments - which I will pass onto Clive and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
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Kevin & George were very helpful and friendly, did a great job with my kitchen. Highly Recommend!
2025幎10æ8æ¥
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Paula Rosa Manhattan ããã®åç
Hi Alice,
Thats amazing to hear, we really appreciate the feedback - we never doubt the job that Kev and George do so its great to see you think the same!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin and Phil did an excellent job
Kevin and Phil did an excellent job. Everything was perfect, clean, and well-organized. They are professional, thorough, and highly committed.
2025幎10æ6æ¥
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Paula Rosa Manhattan ããã®åç
Hi Kamila,
Thats great to hear - we really appreciate you taking the time to leave some feedback - i'll share this with Kevin, Phil and the team.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind regards - Dan - Customer Experience
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