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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Been using their services for many many years now, always been happy ! I also tried their own string once and been using it religiously since then, can’t go for any other string and can’t go anywhere... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Excellent service! They were incredibly efficient from start to finish. I chose a racket that was restrung the very same day, which was much quicker than I expected. Communication throughout the proce... もっず芋る

5぀星のうち5の評䟡

Amazing experience. A quick call, followed by an appointment in less than an hour. Perfect insight into what type of strings and tension. Very transparent communication. The work was fully completed... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Found Ray online on 14th Oct night and got an instant reply. Dropped off my badminton racquet the next morning.and picked it up the same evening - super quick! He strung it exactly to my specs, and fi... もっず芋る

䌁業情報

  1. アりトドア スポヌツ甚品店

圓該䌁業による蚘述

PRO-STRING is a professional tennis, squash and badminton racket re-stringing service in London, UK. PRO-STRING is run by Raymond Diez, an ERSA certified racket stringing technician who is also a professional tennis coach and player. Raymond has extensive racket stringing experience and has strung for ATP and WTA tour players. This means that we can truly offer the best advice on string, tension as well as racket customisation for players of all ages and abilities. RACKET RE-STRINGING From as little as £18 where the customer drops off, picks up and supplies own string. We can also supply a wide range of different strings from natural gut to high quality polyester or find a specific string you require. We can help you find the right string for you and your game. Ask us for a specific string if you don’t see it listed. Same day (express) services also available on request. RACKET MAINTENANCE New grips , grommet changes, head-guards (all sold separately) can also be applied. RACKET CUSTOMISATION Weight adjustment and repainting RACKET SALES We can help you find the perfect racket for you and your style of play. We sell new rackets on pre-order and have in stock high quality second hand rackets which you can also demo before you buy. We also offer procurement services to try to locate difficult to find racquets or to save you time and money. ACCESSORIES Pick up new tennis balls, squash balls or shuttlecocks as well as new replacement/ base grips and overgrips from our locations. FIND US ACTON (RESIDENTIAL ADDRESS): 9 GLOUCESTER ROAD, W3 8PD Monday to Sunday 24 hours by appointment HAMMERSMITH (RESIDENTIAL ADDRESS): 134 IFFLEY ROAD, W6 0PE Monday to Friday 5.30pm - 10pm, Weekends by appointment FULHAM: CHESTER HOUSE, 3RD FLOOR, FULHAM HIGH STREET, LONDON, SW6 3JA Monday to Friday 8am - 5pm CHISWICK: DUKES MEADOWS TENNIS AND GOLF CLUB, DAN MASON DRIVE, W4 2SH Monday to Sunday 7am-9pm MAYFAIR: 2ND FLOOR, 180 PICCADILLY, ST. JAMES’S, W1J 9HF Monday to Friday 9am - 5.30pm VICTORIA: 105 VICTORIA STREET, 6TH FLOOR (LANDMARK) SW1E 6QT Monday to Friday 9am - 6pm CITY OF LONDON/ BANK: 1 ROYAL EXCHANGE, 2ND FLOOR (LANDMARK), EC3V 3DG Monday to Friday 9am - 5.15pm (5.30 on request) 384B RICHMOND ROAD, EAST TWICKENHAM, TWICKENHAM, TW1 2DY Monday to Sunday by appointment ICKENHAM: 271 SWAKELEYS RD, UB10 8DR Monday to Sunday by appointment MOBILE STRINGING: WE COME TO YOU


連絡先

4.9

優良

TrustScore 5段階評䟡の5

342件のレビュヌ

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4.9

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(342)

過去12か月のレビュヌ数: 50ä»¶

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5぀星のうち5の評䟡

Amazing service!

Had my badminton racket restrung by Ray who did a fantastic job. Very quick express service, 10/10, would recommend!

2024幎9月7日
自発的なレビュヌ
Pro-string limited ロゎ

Pro-string limited からの回答

Many thanks Zain, glad to hear you were happy with the service provided.

5぀星のうち5の評䟡

Reliable

First class service provided by Pro-string. Ray is super responsive and I am very happy with the quality of stringing service provided. Reliable and definitely recommend them if you are looking to get strings done for your Tennis racquet

2024幎7月26日
自発的なレビュヌ
5぀星のうち5の評䟡

A Great Job

Great service, rackets well strung and pleasant communications.

2024幎9月5日
自発的なレビュヌ
Pro-string limited ロゎ

Pro-string limited からの回答

Thanks Bryn. Glad we could be of help.

5぀星のうち5の評䟡

Very kind-hearted and professional

Very kind-hearted and professional, got my strings done quickly with high quality and was able to fit my appointment in whilst looking after his children. Very respectable.

2024幎9月3日
自発的なレビュヌ
Pro-string limited ロゎ

Pro-string limited からの回答

Thanks so much for your review. We also appreciate you too! See you again hopefully 🙏🏻

5぀星のうち4の評䟡

Very prompt and friendly

Very prompt and friendly. I got an appointment on the same day, and their express service costs only £10, and they string your racket then and there on the spot!

They did a good job overall, and after playing with the racket 3 times already, there was no string movement, but that might be due to the higher tension compared to my other racket (where this was a huge issue). The new tension took a bit of getting used to, but I like it now.

They didn’t seem to account for the specific racket, however, and our discussion about the type of strings I needed felt rushed. The 55 lbs they strung my racket at is within the recommended tension by Wilson, but it sounded like that was the default tension they used for all rackets, rather than tailoring it to the frame's stiffness, and my preference and skill level.

I would come back because of how promptly the service was, but I will do some research and talk to them about my needs and preferences more.

2024幎8月28日
自発的なレビュヌ
Pro-string limited ロゎ

Pro-string limited からの回答

Hi Boyan. Many thanks for your review. Glad you were happy with re-stringing. All strings are suitable for all racquets, it a personal preference more than anything. We had an in depth conversation over the phone with regarding what strings would be most suitable for you before your arrival of which the stringer who attended you was fully aware on what he needed to do. We can’t remember if we spoke about tensions over the phone too but we do always ask what tension is necessary for each player/ client as this is a very important part of our job. Without the tension indicated we would rarely (or never) start stringing without this piece of information. We’ll mention this to all our stringers at Pro-string to be safe but would seem odd if this wasn’t mentioned over the phone or in person. In any case thanks again.

5぀星のうち2の評䟡

Professionally re strung racket runined by unprofessional customer contact

First time using Pro-string. The job was done on time and to a high standard. The issues started when collecting the racket.

Dropping off the racket, I filled in my details and Charles filled in the rest of the form. I wanted my racket restrung and a damper added - which is what I said. Collecting the racket I was slightly confused as my over grip had been changed. I flagged this there and then, I was told not to worry and I could take it away.

The invoice came in with the charge for the grip, I emailed Ray to let him know that there was a mistake and what happened when collecting.

This is when things started to become unprofessional and rather bizarre.

Ray started whatsapping me, sending me a photo of the form asking if I had filled this in. Looking at the photo its clear that it's 2 different styles of writing. I told him again what had happened.

Ray messages me 6 times in a row without me saying anything, stating his colleague had never touched the form.

Rays sends me a mintue and half voice note (again I've not replied yet) basically saying its my error.

I replied saying it's unprofessional to be spamming me with messages and sending voice notes. To which Ray starts apologising, he does so several times.

Ray updates the invoice Sunday night. Great. Then messages me Monday morning asking if I've paid it yet. Does he expect me to pay it in the middle of the night or first thing when I wake up?

Ray has no chill, he cant accept a mistake was made by Pro-String. Not even a minor mistake worth a few pounds. Even after apologising, he still uses language like misunderstanding / miscommunication to apply it was me.

I'd also like to flag that the prices for a damper on their website are not the price they charge in person. Minor issues but yet another thing Ray tried to say was an error my side.

I paid the invoice and told Ray to get a grip, rather on topic I thought.

I'm sure Ray will reply to say I'm wrong and this didn't happen. Happy to send Ray's whatsapp messaging over and voice note if anyone wants it to prove all of this happened.

2024幎8月24日
自発的なレビュヌ
Pro-string limited ロゎ

Pro-string limited からの回答

Dear Jordan,
We apologise on your experience with Pro-string. We take reviews very seriously as we work very hard to meet our clients expectations. We apologised a couple times as you know and have now mentioned through your review. Sorry if you were sensitive to our voice message, we will take this into account and ask our clients in the future if it’s ok to send voice messages.
I’m glad you were happy with the re-string in itself. Sorry to hear about the grip ordeal, we waved this charge which you then benefited of a new grip coincidentally (despite you circling this option). Regarding the dampener, we respected the price you saw online (£2) instead of the £2.50 option you circled on the label (you received a better dampener for no extra charge).
Here at Pro-string we are very “chill” but we won’t put up with any rudeness, bullying nor late payments (especially after already collecting you racquet, which shows very little respect to us after doing a good job).
We wish you the best of luck in your future stringing encounters.
Best regards,
Pro-string Team

5぀星のうち5の評䟡

Can’t recommend highly enough

Can’t recommend highly enough. Raymond cycled a racquet to my workplace on the same day of my enquiry and put his trust in me to pay after leaving.

2024幎6月27日
自発的なレビュヌ
Pro-string limited ロゎ

Pro-string limited からの回答

Thanks so much for your review Henry. We try our best to go above and beyond for our clients.

5぀星のうち5の評䟡

Perfect stringing service

Great service and output along with really high level support and advices. Highly recommended 👍

2024幎7月19日
自発的なレビュヌ
Pro-string limited ロゎ

Pro-string limited からの回答

Thanks so much Anders, glad you had a good first experience with us.

5぀星のうち5の評䟡

Super efficient same day service

Super efficient same day service. Competent personnel, great equipment and quick turnaround. Excellent quality - worked perfectly on the (tennis) court! Highly recommend.

2024幎7月16日
自発的なレビュヌ
Pro-string limited ロゎ

Pro-string limited からの回答

Thanks very much for your review. Glad we could get it done!

5぀星のうち5の評䟡

Quick and efficient

Quick and efficient. They always help me find the best combination of tension for my tennis style. Really high quality grips.

2024幎7月4日
自発的なレビュヌ
Pro-string limited ロゎ

Pro-string limited からの回答

Thanks so much for your review. Glad we did a good job for you. See you soon 🙏🏻

5぀星のうち5の評䟡

Very efficient and high quality


Very efficient and high quality service. I needed my badminton racket restrung at relatively short notice, and was able to get it done within a day and was ready within 30 minutes of me dropping off. Would definitely use the service again!

2024幎6月22日
自発的なレビュヌ
Pro-string limited ロゎ

Pro-string limited からの回答

Thanks so much for your Review Matt. Glad you enjoyed your first experience with Pro-string.

5぀星のうち5の評䟡

Very professional and good service provided

Very professional and good service provided. Had a match coming up on a short notice and Pro-stringer’s did a very good job restringing my rackets, in addition got them back immediately in an hours time. Highly recommend.

2024幎6月6日
自発的なレビュヌ
Pro-string limited ロゎ

Pro-string limited からの回答

Thanks so much Mark, glad we could be of help with such short notice.

5぀星のうち5の評䟡

Efficient, affordable and altogether enjoyable experience

Quick. Efficient. Affordable -- all sorted in a day (w/express service). Spoke to Raymond on WhatsApp the morning of and he was v.accommodating. Received quote and cost breakdown with little fuss. Went later that evening to Charles in Hammersmith and the 2 x squash rackets were strung to my liking and completed within the hour. An altogether pleasant experience and I will be sure to reach out to Raymond whenever my rackets need some TLC.

2024幎5月30日
自発的なレビュヌ
Pro-string limited ロゎ

Pro-string limited からの回答

Thanks so much Ben. Glad we could accommodate on such short notice. Hopefully see you soon (maybe not to soon 🙏🏻).

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