Pro Breeze レビュー 2,829

Since I started using this product, the humidity in my home has greatly decreased. My windows are no longer wet, and the black mould in my bathroom has stopped growing. I also use it to dry clothes, which no longer stay damp. I sometimes wonder if the water it collects from the air is what we've been breathing for years since moving to the UK. I love the In-App (Smart Life) feature, linked to my Google Home app, allowing voice control from anywhere through a wireless connection. Overall, it's been a great experience and worth the cost.

Product that arrived was not as described on the website, their returns policy states it must be in an "unopened and unused condition", however you must open and unpack the item to find out it was not as described. I find this totally unacceptable.
Amazon should review Pro Breeze advertisements against what they dispatch and their returns policy.
The item was described as having a swing facility, this facility was also shown on the remote control, the item that arrived does not have this facility, I therefor consider this to be false advertising. Their customer service is a virtual assistant which is an hinderance rather than a help facility and no phone number to call.

Great company and product, modern and easy to use products and excellent aftercare services, highly would recommend anyone

Leider gab es mit unserem Luftentfeuchter von Pro Breeze nach 4 Monaten ein Probleme, da er ständig sehr stark vereist war. Ich hatte dieses Problem beschrieben und mit Fotos dokumentiert. Die schriftliche Konversation war sehr freundlich und hilfsbereit. Mir wurde auch eine Rückabwicklung angeboten. Da das Austauschgerät zur Zeit nicht lieferbar ist habe ich mich entschlossen abzuwarten, da ich noch über 1,5 Jahre in der Garantie bin. Ich hoffe das nächste Gerät hält länger durch.

My delivery was lost in a transit, but very good customer service, which sorted all out for me 😊

I did have an issue with the heater itself and contacted customer services. They were incredible, I've never encountered such good service anywhere, nothing was too much trouble. All resolved. A special thank you to Abi.

My dehumidifier became faulty and on the same day ProBreeze gave me store credit to the value of the appliance. They totally made this experience stress free. I would highly recommend this company and I will continue to shop with them.

The staff came up with a number of faults? Which may have caused the problems. After we tried this and did not work they offered me a replacement or refund. I was willing to try again. Hopefully new one will be ok

Angelica from ProBreeze's customer service has been amazing, I had a problem with the humidity sensor on my unit not switching off at the required level, they sent a replacement straight away, this also didn't seem to work as expected, but they gave me a full refund. Hence why I've had the confidence to buy another model from ProBreeze which so far seems to work as expected. Their communication has been top quality from trying to troubleshoot the problem, to sorting out a replacement and offering a refund, some of the best service I've ever had from a company.

Me compré un deshumificador y al poco tiempo me dió problemas el sensor de temperatura ,me puse en contacto con ellos por correo electrónico y de momento me respondieron y me lo cambiaron por otro ,la que me atendió fue Juliet, mejor imposible ,gracias Juliet.

Lamentablemente he tenido un problema con mi dehumidifier de pro breeze omnidry 40l. Desde de primer punto de contacto después del problema me han tratado muy bien y me han devuelto el dinero sin ningún problema..

Alles bestens, Retour wurde unkompliziert und schnell abgewickelt. Sehr netter Kundenservice.

Great service. Part of my order went missing and they re posted straight away

I purchased a dehumidifier not realising it was used. This being the case, I immediately returned it without unpacking it. It then took a month to get my refund. It turns out that the warehouse I returned it to, doesn't inform the accounts department when an item is returned. This means I had to send a separate letter to the accounts department with proof of the return. This is an antiquated system and needs to be updated.

Awful to deal with take days to reply my unit broke after 3months they collected my item said would send a replacement as soon as mine was collected never did and not with holding it all due to dispute with bank feels like theft

Great company
Lost the power cable for my fan and contacted support, Juliet was super helpful and organised a replacement for me straight away
Happy I bought from them

I recently contacted Pro Breeze customer support after one of the moisture absorbers from my order (Osmo® 1.3L Moisture Absorber) arrived damaged. From the beginning, the team was very responsive and professional.

Although the process required a few details to locate the order and assess the issue, the support team handled everything clearly and politely. Grace from customer care was particularly helpful and kept me informed throughout the process.

After reviewing the information and photos I provided, they quickly arranged a replacement unit at no additional cost. The issue was resolved smoothly and without any complications.

It’s always reassuring to deal with a company that takes responsibility and supports its customers when something goes wrong. I truly appreciate the helpful communication and efficient service.

Thank you to the Pro Breeze team for the great customer experience.

ProBreeze PB-D-23 20L Dehumidifier bought recently through Amazon. Genuinely surprised at some of the customer service reviews on here. My positive experience like many others. I’d used the WhatsApp digital platform to communicate what id seen as a potential fault (not switching off when reaching the RH set (and slightly below)). WhatsApp message sent in the evening and a full explanation/response from Myra giving me the info I needed to educate myself on the product at 7.30am the following morning. Monitored this throughout the day and tested different settings. To this point, very pleased with both the product and the prompt and professional service support from Myra at ProBreeze. Thank you ProBreeze!

I received a product that had a faulty filter, but after contacting support they immediately confirmed it was an issue and sent a free replacement.

I was corresponding with Hansen, great Customer Service!

Der Kauf und die Lieferung der Ware lief ohne Probleme.
Das Anschließen und die Inbetriebnahme waren einfach und unkompliziert.
Bei der Verbindung mit WLAN hatte ich ein kleineres Problem. Nach Kontakt mit dem Kundenservice über WhatsApp wurde ein Lösungsweg vorgeschlagen, welcher sofort zum Ziel führte.
Nun läuft das Gerät und ich kann es über Handy/WLAN steuern.
Wir sind sehr zufrieden.