Procure Smart レビュー 241

Procure Smart からの回答

2026年3月23日

Hi Tom,

Thank you so much for your lovely 5 star review.

We’re delighted to hear that Sue Patton approached you in such a personable and supportive way, and that you felt comfortable and well looked after throughout the process. We’re especially pleased that Sue was able to help you in setting up an agreement, even though we completely understand that circumstances can sometimes change.

Your kind words mean a great deal, and we’ll be sure to pass your feedback on to Sue. She’ll be thrilled to hear it.

Thank you again for taking the time to share your experience, and we hope to have the opportunity to assist you again in the future should the timing be right.

Warm regards,
The Customer Excellence Team

Procure Smart からの回答

2026年3月23日

Hi Terry,

Thank you so much for your wonderful review.

We’re delighted to hear that Peter was able to clearly explain how the savings work and help identify a worthwhile reduction in the administration costs, even while keeping your existing supplier in place.

It’s also great to know the changeover process went smoothly and that the overall experience met your expectations.

We really appreciate your recommendation and your trust in our service. Thank you again for taking the time to share your feedback.

Many thanks,
The Customer Excellence Team

Procure Smart からの回答

2026年3月17日

Hi Neil,

Thank you so much for your amazing 5 star review.

We’re incredibly grateful for your kind words and for taking the time to share your experience. We’re so sorry you had to go through such a difficult and stressful situation with your power supply, especially being left without electricity for 7 days. We know too well the impact that can have on your business.

At Procure Smart, we always aim to support our clients however we can, so it means a great deal to hear that Glen and the team were able to step in and help get things resolved when it mattered most. Going above and beyond is exactly what we strive for, and your feedback truly means the world to us.

We’re also delighted to hear that moving the management of your energy accounts over to Procure Smart was seamless. Thank you again for placing your trust in us. We’re proud to be supporting your business and look forward to working with you for many years to come.

Many thanks,
The Customer Excellence Team

Procure Smart からの回答

2026年3月11日

Thank you so much for your wonderful review!

We’re absolutely delighted to hear that you’ve been happy with the ongoing service from Procure Smart. Providing reliable support and building long term relationships with our customers is incredibly important to us, so it’s fantastic to know that this has been your experience.

Daniel will be especially pleased to read your kind words. He works hard to ensure our customers receive the best possible support, and your feedback means a lot to him and the whole team.

Thank you again for your continued trust and recommendation. We truly appreciate it and look forward to supporting you for many years to come.

Kind regards,
The Customer Excellence Team

Procure Smart からの回答

2026年2月19日

Hi Jude,

Thank you so much for your fantastic review and for your kind recommendation.

We’re thrilled to hear that Peter provided such excellent service and made your gas and electricity setup smooth and stress free. He takes great pride in making sure everything is clearly explained and that his clients feel confident and well supported throughout the process, so your feedback will mean a lot to him.

We really appreciate you taking the time to share your experience and are always here if you need any further help in the future.

Thanks again for your support!

Kind regards,
The Customer Excellence Team

Procure Smart からの回答

2026年2月19日

Hi Vicki,

Thank you so much for your wonderful review and for giving us the opportunity to work with you.

We’re really sorry to hear that your previous experience elsewhere wasn’t a positive one, but we’re delighted that your journey with Warren has been such a great start. He truly cares about his clients and always strives to put their best interests first, so your feedback means a lot.

We look forward to continuing to support you and making the whole process as smooth and positive as possible. If you ever need anything, we’re always here to help.

Thanks again for your trust and kind words!

Many thanks,
The Customer Excellence Team

Procure Smart からの回答

2025年12月5日

Hi Mandy,

Thank you so much for taking the time to leave such a wonderful 5 star review! We’re absolutely delighted to hear that Michael was able to support you with your electricity renewal after Tomato’s collapse, and that Chris could guide you through the more complex credit card provider questions. They’ll both be thrilled to know their help made such a difference.

Your kind words about our team genuinely mean a lot to us, and we’re especially grateful for your support as a local business — it’s something we truly value.

Thank you again for your trust and recommendation. We’re always here whenever you need us.
10/10 customers like you make our day! 😊

Many thanks,
The Customer Excellence Team

Procure Smart からの回答

2025年11月28日

Hi Ian,

Thank you so much for your wonderful 5 star review!
It was our absolute pleasure supporting your football club with its utilities renewals.

Peter – and the whole Procure Smart team – are delighted to hear that the process felt quick, simple, and stress-free, and even more pleased that we could help secure meaningful savings for you. That’s exactly what we strive for.

We truly appreciate your recommendation and your trust in us. If you ever need anything in the future, we’re always here to help.

Warm regards,
The Customer Excellence Team

Procure Smart からの回答

2025年11月21日

Hi Callum,

Thank you for your incredible 5 star review. We truly appreciate you taking the time to share your experience.

It’s fantastic to hear that Daniel has been such a valuable support to you and your business. His dedication to finding the best energy and water solutions—along with Glen’s expertise during the onsite visit—is exactly the level of service we strive to provide. We’re delighted that their knowledge and hands-on approach have helped deliver real savings and peace of mind.

Your kind words mean a lot to the whole team. We’re grateful for your trust and look forward to continuing to support you and your business in the future.

Kind regards,
The Customer Excellence Team

Procure Smart からの回答

2025年11月21日

Hi Balkar,

Thank you for your fantastic 5 star review. We’re delighted to hear about your positive experience and truly appreciate you taking the time to share it.

Arjun will be thrilled to know that his dedication, proactive support, and attention to detail made such a difference—from securing the best utility deals to ensuring urgent meter installations were handled smoothly. Providing reliable, stress-free service is exactly what we aim for, and it’s wonderful to hear that this has been your experience.

Thank you again for your trust and recommendation. We’re always here to support you and your business whenever you need us.

Warm regards,
The Customer Excellence Team

Procure Smart からの回答

2025年11月21日

Hi Sarah,

Thank you so much for taking the time to leave this wonderful 5 star review. We’re delighted to hear that you’ve had such a positive experience with Procure Smart over the years.

It’s especially great to know that Peter has been able to support you—not only with securing competitive energy contracts but also by stepping in to help resolve issues with a previous supplier. He takes pride in making the process simple and stress-free, and your kind words mean a lot.

We truly appreciate your continued trust in us and look forward to supporting you for many more years to come.

Warm regards,
The Customer Excellence Team

Procure Smart からの回答

2025年11月7日

Hi Dan,

Thank you so much for your 5-star review! We're delighted to hear you had a great experience with our customer service team. Providing helpful and friendly support is really important to us, and your feedback means a lot. We truly appreciate your support!

Many thanks,
The Customer Excellence Team

Procure Smart からの回答

2025年10月29日

Hi Simon,

Thank you so much for your kind words and thoughtful feedback!

We’re really pleased to hear that Mitesh took the time to understand your situation and provide clear, helpful information to make the process easier for you. Listening and tailoring our support to each customer’s needs is exactly what we aim for, so it’s lovely to know this came across.

We truly appreciate you sharing your experience — and if there’s ever anything more we can do to make it a 5-star experience next time, please don’t hesitate to let us know.

Warm regards,
The Customer Excellence Team

Procure Smart からの回答

2025年10月20日 に更新

Hi Jay,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that the team made the process smooth and hassle-free for you. Taking the legwork off your plate is exactly what we aim for, so it’s fantastic to know we delivered. We really appreciate your kind words and your trust in us — it means a lot!

Please don't hesitate to reach out if there's anything further we can assist with.

Warm regards,
The Customer Excellence Team

Procure Smart からの回答

2025年10月13日

Hi April,

Thank you so much for your 5-star review!

We’re thrilled to hear you had a fantastic experience with our service. Your support means a lot to us, and we look forward to working with you again soon!

Kind regards,
The Customer Excellence Team

Procure Smart からの回答

2025年10月2日

Hi Rosa,

Thank you so much for your kind words and 5-star review! We’re delighted to hear that Lauren provided you with professional support and quickly resolved any issues. We’ll be sure to share your feedback with her – it will make her day! We truly appreciate your trust and look forward to continuing to support you and your business needs.

Kind regards,
The Customer Excellence Team

Procure Smart からの回答

2025年9月29日

Hi Liam,

Thank you so much for your wonderful review! We're thrilled to hear that Faz was able to take care of everything for you and make the process as smooth and stress-free as possible. It’s fantastic to know that you’re happy with the outcome — that’s always our top priority.

We’ll be sure to share your kind words with the team, who will be delighted to know how much you appreciated their support.

Thanks again for trusting us — we look forward to being here for you whenever you need us in the future!

Warm regards,
The Customer Excellence Team

Procure Smart からの回答

2025年9月22日 に更新

Hi Massoud,

Thank you so much for your kind words and for taking the time to leave us a 5-star review! We’re thrilled to hear that you had a great experience with our rep and that we were able to help you save money on your bills — that’s what we love to do.

Your happiness means a lot to us, and we’ll be sure to share your lovely feedback with the team. We look forward to continuing to support you in the future!

Many thanks,
The Customer Excellence Team

Procure Smart からの回答

2025年9月15日

Hi Andy,

Thank you so much for your kind words and for taking the time to share your experience! It means a great deal to us to hear that you’ve grown in confidence over the years. We’re proud to have been able to support a second-generation, 50-year-old business like yours — what an incredible achievement!

Susan will be absolutely delighted to hear your feedback. Building strong, lasting relationships with our customers is at the heart of what we do, and we’re grateful for the trust you’ve placed in us.

We look forward to continuing to work with you for many years to come.

Kind regards,
The Customer Excellence Team

Procure Smart からの回答

2025年8月26日

Hi Barbara,

Thank you so much for your wonderful 5-star review! 🌟 We’re delighted to hear that Jack was able to make the process of finding a new electricity provider smooth and stress-free. Your kind words about his friendly, efficient and knowledgeable support mean a lot to us. We’re so pleased you felt at ease throughout, and we truly appreciate your recommendation. We’ll be sure to share your feedback with Jack – it will make his day!

Kind regards,
The Customer Excellence Team