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5぀星のうち5の評䟡

The entire experience has been fantastic. You can tell they care about their customers because they went above and above to help me with my request. I'm really pleased with the customer service and pr... もっず芋る

5぀星のうち5の評䟡

Just ordered some vanities and basins from Prodigg and this is my 3rd order with them. Their website is very detailed, informative, it's great how there are options on certain items which allows you... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

They were happy to take my money in early may 2021 knowing fair well that their company was in a hole for 2 years! But proceeded with emails right up until early December promising me that I would sti... もっず芋る

5぀星のうち3の評䟡

Online order, good. Sales staff (phone), great. Dispatch, useless. Wait 8 days to get from warehouse, had to chase up via email requesting tracking number, was in process of arranging delivery pick... もっず芋る

䌁業が回答したした

䌁業情報

  1. 济宀リフォヌム業
  2. 家具店

さたざたな倖郚゜ヌスから提䟛された情報

We pride our self on supplying the most affordable bathroom products with the highest quality finish to the Australian market. We like to receive all reviews positive or negative to help us understand our customers needs better and to continually improve our processes. Please remember when leaving a review to take into account the over all experience being product quality, value for money and customer service experience.


連絡先

3.8

ほが満足

TrustScore 5段階評䟡の4

345件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.8

すべおのレビュヌ

(345)

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち4の評䟡

Good products and service

Had some initial issues with website accuracy and delivery timeframes however once Prodigg were aware of the issues they rectified, took action to look after me and ensured I got my products. Quality of product is good too.

2019幎4月25日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Thank you Joshua we are glad this was all resolved and appreciate the fair feedback. We are glad you are happy with the products.
Best regards Prodigg.

5぀星のうち4の評䟡

Have used Prodigg before great products


Have used Prodigg before great products but somehow my current order was not sent. However once aware they went out of there way to get the order to me

2019幎4月19日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Thank you Richard we appreciate this feedback and we are glad this was resolved with our team.

5぀星のうち5の評䟡

We love the products we have bought


We love the products we have bought from Prodigg. Vanity, basin, accessories for our bathroom. Great prices and service.

2019幎4月3日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Awesome thank you Bruce we would love to see the finished looks :)

5぀星のうち5の評䟡

Keeping Updated

Even though it is on order Prodigg have kept me apprised of the situation via email which I appreciate.

2019幎4月2日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Perfect! Thank you Robert

5぀星のうち4の評䟡

Unfortunately the incorrect item was


Unfortunately the incorrect item was delivered. After contacting Prodigg I was given a full refund in a reasonable time. No hassles.

2019幎4月1日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Thank you for taking the time to leave this review and appreciate your understanding.

5぀星のうち3の評䟡

The product when delivered was as per


The product when delivered was as per the website. The issue was I had no communication to tell when how long or when i would receive it. Most systems have tracking and email updates, they did not. It took 11 days to arrive. At day 5 I called and emailed Prodigg, when someone got back to me the next day it was to say they were looking into it. When I then called a few days later I found out it had just arrived in their warehouse. When I emailed again 2 days later, it was to find out it would be shipped out tomorrow. The people I spoke with were lovely, but they need some sort of system so I did not have to chase.

2019幎3月20日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Thank you Vanessa we are working on our tracking system to make it more automated. We appreciate the review.

5぀星のうち5の評䟡

Helpful quick delivery

Very helpful on line and prompt delivery.

2019幎3月14日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Awesome news thank you Janine we appreciate the feedback.

5぀星のうち5の評䟡

Excellent service

Excellent service. When I had an issue retrofitting a vanity to an existing tiled wall, prodigg were helpful in resolving the issue.

2019幎3月11日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Hi Rob, Thank you very much for taking the time to leave this feedback we appreciate this.

5぀星のうち3の評䟡

Delivery guy was polite and reasonable


Delivery guy was polite and reasonable .

The policy of not helping lift or transport the goods into my property (it's an apartment ) is not helpful - this was explained AFTER purchase and seems ridiculous .....if not for this I would rate it a FIVE

2019幎2月19日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Thank you for the feedback David. We do wish our services allowed the couriers to carry items into the home however for insurance purposes this is not possible. We do state this on our delivery information but it seems you had not seen this we do apologise for any confusion but do hope you love the product.

5぀星のうち5の評䟡

Excellent experience

Excellent experience. I did need to speak to someone as the colour I wanted for the product didn’t show up as an option. I spoke with a very helpful lady, who advised me on ordering and made sure I understood the bundle option and ordered my product and received it promptly. The packaging was excellent, very secure. We checked vanity and mirror straight away and it’s perfect. Will def order again through this business. Thank you.

2019幎2月9日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Thank you very much for the feedback Rebecca we would love to see the finished look!

5぀星のうち1の評䟡

My experience with Pridigg was the


My experience with Pridigg was the worst purchasing experience I have ever had.

2019幎2月7日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Sorry this order took longer to get to you than expected Janet.
We aspire to always improve or processes and unfortunately the timing of your order after the holiday period delayed this dispatch. Thank you for the feedback.

5぀星のうち5の評䟡

Great friendly staff

Great friendly staff, willing to help and assist with my queries and design requirements. Staff was very knowledgeable about different design styles and finishes. Would recommend this company to anyone looking to renovate their bathroom.

2019幎2月6日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Awesome to hear thank you James!

5぀星のうち5の評䟡

Quality & affordable

Easy to shop, quality & fast delivery.

2019幎2月4日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Perfect! Thank you Marion

5぀星のうち4の評䟡

The team at Prodigg Bathrooms were


The team at Prodigg Bathrooms were helpful, knowledgeable and efficient.
The only issue I had was in the delivery of my order. It was left outside on the footpath, with no notice, the delivery driver did not even come into our office reception to say it was there. I purposefully had the delivery to my work address so someone would be on hand when the item was delivered. Two of my colleagues carried the large box inside. We work in a single storey building with ramp and double door access. I thought this was very poor. Can I suggest Prodigg you review your delivery service provider.

2019幎2月4日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

HI Marion,
Thank you for your feedback and we do agree this should not have happened. We have taken this up with the delivery service to discuss to ensure this does not happen in future. Thank you Marion we hope you love the products and that future transactions go to plan.

5぀星のうち5の評䟡

Everything good

Good quality products, good value pricing...fast delivery...what more could you want?

2019幎2月1日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

What more could you want? That's what we wan't to hear :) Awesome feedback Thank you Mike!

5぀星のうち5の評䟡

Beautiful bath

Beautiful bath, competively priced, delivered in 2 days.

2019幎2月1日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Perfect! Thank you Wendy we hope you love the products!

5぀星のうち2の評䟡

Rated very poorly compared to the other


Rated very poorly compared to the other on-line bath ware companies I have been ordering from.
Deliveries take double the time to arrive, no delivery information is usually supplied, which makes it hard to organise my builder not knowing when to expect the products.
Customer service via web chat is very poor, Jami-lee just departed the conversation yesterday with no warning. This was however after she provided me with at tracking number for a delivery from February 2018.
Couldn’t recommend your company at all.
Jo Betts

2019幎1月31日
自発的なレビュヌ
Prodigg Bathrooms ロゎ

Prodigg Bathrooms からの回答

Hi Jo,
To clarify our chat service is live and the chat was not ended by Jami-lee (myself) you had opened up another chat window after closing it before I had time to respond. After I responded in the second chat window i had thought you were okay as there was no response for some time otherwise I would have called you directly.
Your delivery expectation has unfortunately been something we can not adhere to. Tracking is provided immediately once and order is processed to every single customer - this you could not locate on your end but was provided on our end hence why we were assisting you with tracking it for you on the online chat. After reading the chat again you also could not provide an orders number just a name "betts" so we searched via this which had bought up an older order. You could not be there for delivery nor could you provide authority to leave the items so this made this delivery extremely difficult.
While we appreciate all feedback provided Jo we can see that absolutely every part of your order went to plan and while your expectation was not met we delivered on the service payed for. You have ordered from us multiple times now and we do our best to go out of our way to deliver as per your instructions however if you do choose to order from us in future you will need to take the delivery requirements into consideration.

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