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Proton Mail レビュー 1,678

TrustScore 5段階評価の2.5

2.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I have had an email with proton for 2 years which cost me a small fortune. Somehow my password was changed and I couldn’t log in to my account. After sending proton multiple emails with proof of my ac... もっと見る

5つ星のうち1の評価

Ich habe gerade gesehen, dass Sie bei über 2000 Bewertungen nur 2 Sterne haben – das ist wirklich beschämend und erklärt meine Erfahrung leider sehr gut. Sie haben mein Geld genommen, mein Kont... もっと見る

企業が回答しました

5つ星のうち5の評価

ProtonMail is absolutely fantastic for keeping my inbox safe from any scam. The encryption is top-notch, filtering out fake emails and phishing fraud easily. I switched to this service after an old ac... もっと見る

企業が回答しました

5つ星のうち1の評価

Don't believe all this stuff about being based in Switzerland lessens the chance of you being taken advantage of. I am a senior but apparently I subscribed to Mail Plus ($59.88 CAD) something I would... もっと見る

企業が回答しました

企業情報

  1. 電子メール サービスプロバイダー

当該企業による記述

Keep your conversations private with Proton Mail, an encrypted email service based in Switzerland.


連絡先

2.3

期待以下

TrustScore 5段階評価の2.5

1678件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

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5つ星のうち2の評価

ProtonMail never get back to people…

ProtonMail never get back to you or there is a massive delay in responding, especially if you don't pay for it. When they do respond and you point out it isn't helpful, they get funny with you as if you're at fault. Lastly mailbox size is nightmare but I get it, you have to pay to increase it.

2026年3月25日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Hi. Sorry to hear about your experience. Please share your ticket number with us here so we can follow up on your case.

5つ星のうち1の評価

Slecht en duur systeem

Je wordt bij het installeren knettergek van alle pogingen om je een betaald account te verkopen. Alleen met een duur abonnement kun je mail ophalen in outlook, en dan alleen nog de classic! Dit is absoluut geen zinvolle vervanging van de google mail!

2026年3月24日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Sorry to hear about your experience. Certain features are offered exclusively on our paid plans to ensure the continued availability of our free plan for users who may not be able to afford to subscribe. It's about striking a balance between offering a free service and providing added benefits to our paid subscribers. Contact us at https://proton.me/support-contact for assistance.

5つ星のうち5の評価

Nutze Proton nun seit 5 Jahren am…

Nutze Proton nun seit 5 Jahren am Anfang die kostenlose Version inzwischen nutze ich die Premium Funktion.
Hatte bis jetzt nie Probleme, die Filter funzen gut, Mail Verschlüsselung ist am Start, nicht wie bei anderen Anbietern. Es gibt eine App fürn Desktop und fürs Handy, beide funktionieren sauber.

2026年3月23日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Thank you for the 5-star review!

5つ星のうち5の評価

A genuine Gmail alternative

honestly proton mail is pretty great, i switched like 6 months ago and havent looked back. Setup was easy, the interface is clean and simple. Only thing is the free storage is a bit limited but for normal use its fine. Would defenitely recomend it if your tired of google reading your emails

2025年7月30日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Thank you for the 5-star rating and review!

5つ星のうち1の評価

'better than gmail' turns out to be…

'better than gmail' turns out to be such a low bar that they should not be touting that as something to be proud of. Not only do you have to 'earn' the promised features by completing certain overhauls within a certain amount of time (redirecting all your gmail mail is one- I mean what if you don't even have gmail??) but the advertising for paid plans is all up in your face all the time, and they use scummy advertising tactics like when you click the pop-up away they bring it back with an 'even better' 'temporary' offer... ugh. Do not sign up for this insulting service.

It also didn't let me log in on mobile (another required action to get the promised features) with the password I signed up with on my desktop. When I gave up and reset my password via mobile, not only did it still not let me log in on mobile, it also logged me out on desktop and wouldn't let me log back in with the password I just set. Absolute waste of time. I can't even delete my account now.

2026年3月19日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

We’re sorry to hear about your experience. Just to clarify, any optional steps like importing emails are not required to use Proton Mail, but may be suggested to help users get started.

If you’d prefer not to see in-app upgrade prompts, you can disable these notifications in your account settings at https://account.proton.me/
→ All settings → Subscription → Notifications.

Regarding the login issues, that’s not expected behavior. Please contact us at https://proton.me/support/contact
so we can help you regain access.

5つ星のうち5の評価

Really shocked by Proton's low rating…

I'm really shocked that Proton's rating isn't 5* as they're such an excellent company. Their email app is beautiful to look at and use and with all the features they offer I feel its a bargain. And I really respect the values they demonstrate as a company - keep up the great work Proton!

2025年10月16日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Thank you for the review and kind words!

5つ星のうち5の評価

Happy Customer!

Paying for Proton under a pseudo. I've received the order ID of 19638267 for Proton Visionary which I'm proud to be apart of. As for my stance on Proton I'm 100% for the ethical uses of technology and privacy. Personally I believe Proton should hand over information if something is abused. That being said I've believed in the company enough where I was excited enough to pay $39.99 for their software. More and more people are suggesting their software on YouTube even. All things considered I plan on paying for Proton under the Visionary plan for quite a while.

2026年3月17日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Thank you for your support and feedback!

5つ星のうち1の評価

Jeg synes ikke det er den store…

Jeg synes ikke det er den store brugervenlige layout og hjælp til opsætning, gennemskuelighed og nytteværdi af de forskellige features. Jeg er ikke imponeret over priserne heller.

Jeg blev anbefalet proton, men det lever ikke op til mine forventninger. Ærgrer mig over at have valgt et toårs abonnement for at spare penge, regner ikke med at forny. Holder mig til min årelange nobullshit privatlivsbeskyttende mailudbyder.
VPN der alligevel ikke yder nogen særlig beskyttelse kan undværes.
...
Thank you Proton, ill give it some more tries, see what I can contain over the next couple of years!? Smile and Thumbs up for u'r statement.

2026年3月17日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Thanks for sharing your feedback. Proton’s features and pricing are designed around privacy, security, and maintaining independent infrastructure, but we understand it may not match everyone’s expectations. Your comments on usability have been noted and will be shared with the team.

5つ星のうち3の評価

Opgelost

Ik had een 2 jarig abonnement, dat zou eindigen in juni 2027. Toen kwam er een 'spring sale' voorbij, dus ik dacht: 'die pak ik' en ik ging ervan uit dat het nieuwe abonnement in zou gaan NADAT mijn oude was afgelopen. Maar nee, het ging dezelfde dag in, waarmee ik dus mijn nog geldige abonnement had gecancelled.
Proton daarover geschreven - ze zeiden dat ik gewoon weer mijn oude abonnement moest uitzoeken, dat opnieuw bestellen en dan zou het goed gaan.
Opnieuw besteld en 2 jaar bijgekocht (er weer van uitgaand dat dat NA beeindiging van mijn huidige abonnement zou worden geactiveerd), maar NEE! Ook dit abonnement gaat vandaag in en nu ben ik dus 2 jaar kwijt!!!

Update: klaarblijkelijk worden de dagen/weken/maanden die je nog tegoed hebt van het te betalen bedrag afgetrokken. Een beetje een bizarre manier van werken, maar het klopt.

2026年3月17日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Hello. Sorry to hear about your experience. Please share your ticket number with us here so we can follow up on your case.

5つ星のうち1の評価

Es ist wirklich ein Albtraum.

Es ist wirklich ein Albtraum.
Server stehen meist Tagelang down, keine Info, man kann keine Mail lesen. Wenns aber funktioniert, dann kommt die Grütze ohne Ende. Angebote nacheinender, dass man dafür und dafür zahlen soll.
Für das zahle ich nix, sogar erwarte eine ordentliche Erstattung.
Finger weg davon, ich bin auch beim wechsel, das ist der letzte Mailanbieter mMn.

2026年3月16日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

That doesn't sound right. We haven't experienced any downtimes recently. See more here: thttps://status.proton.me/. Please contact us at https://proton.me/support/contact so we can help.

5つ星のうち5の評価

Works well as safe replacement for mail, calendar, cloud storage, password manager etc.

I transistioned to Proton two months ago and soon bought a paid subscription. Their suite of tools works quite well as drop-in for less privacy safe alternatives like Google, Dropbox etc. Very intuitive to use and with familiar user interfaces. The support has been very responsive (maybe because its a paid subscription?).

Features are still being added, and in particular Proton Drive and Pass appear to recieve new features regularly.

If you are aware to follow the advice saving recovery codes for emergencies and other recovery options, I am convinced your data (and your future access to them) is safe very at Proton.

2026年3月1日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Thank you for the review and kind words! We're glad you're enjoying our services.

5つ星のうち5の評価

Werkt goed en duidelijk

Werkt goed en duidelijk. De rust die het geeft dat er geen pottenkijkers zijn is het dik en dwars waard. Fijn dat er zo’n goed Europees alternatief is. Dank en ga zo door!

2026年3月15日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Thank you for the feedback and kind words!

5つ星のうち5の評価

Very impresive solution and trustable!

I was really suprised how good all services are working and designed.

All Proton services and apps are very user friendly already with "free" plan.

I directly bought first abo to extend the space etc. I am happy that i have found proton since i dont want to support the massive data collection of google anymore.

Proton overs the best data privacy soltution from my POV compared to really good and transparent prices! Very trustable company. To all haters: regarding FBI collaboration please read carefully the news. Proton has no insight to your data! It is even open source and the code can be checked.

2026年3月12日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Thank you for the 5-star review and kind words! We're glad to have you as a part of our community.

5つ星のうち1の評価

Proton Mail Steals Your Privacy and Emails

Proton Mail is no long a valid company or email provider; don't trust it. The email account normal password stopped working, upon prompt, there is a 'forgot password (reset) link' that instantly sends useless garbled support emails - AND No Real Way To Reset Your Password instantly, or within 48 hours. Waited three weeks, sent 5 support messages and zero response besides the same useless robot version of email response from Proton. Since Proton has scooped personal information and emails, my next line of defense is to contact the FCC. Do not use this Euro company, your privacy is being stolen; and not protected.

2026年2月26日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Sorry to hear about your experience. Please share your ticket number with us here so we can look follow up on your case.

5つ星のうち1の評価

UNA VERGOGNA VERGOGNOSA

MAI VISTO UNA CASELLA DI POSTA PIU' VERGOGNOSA NON MI FANNO PIU' ENTRARE QUESTI DEFICIENTI!! E LA USO NEL LAVORO ADESSO DEVO CAMBIARE QUESTO ULTRA SCHIFO E FARNE UNA DIVERSA! CHIEDO UNA NUIOVA PASSWORD PERCHE' NELLA MAIL NON MI FANNO ENTRARE E MI CIHEDONO LA STERSSA MAIL DOVER NON RIESCO AD ENTRARE PER RESETTARE LA PASSWORD MA SIETE IDIOTI?????????????????????????????

2026年3月10日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Please contact us at https://proton.me/support/contact so we can help accordingly. If you've already submitted a customer support request, please share the ticket number with us here.

5つ星のうち1の評価

Hors service

Un simple service mail, qui ne reçois jamais de mail !
De l'incompétence pur et simple !

2026年3月9日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Hello Sebastien. Sorry to hear about that. Have you tried sending a test message to yourself to see if you'll receive it? Are you not receiving emails from a particular sender? Please contact us at https://proton.me/support/contact so we can help.

5つ星のうち1の評価

Absolutely Useless

Absolutely Useless
I registered an account and tried to use it as an email on one single site, because today all of them require email. There is no any other reason to use email service.
What did proton do in response?
They blocked my account.
Complete useless garbage.

Take a look at their response. They admit that they are complete garbage.

2026年3月8日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

If you've tried to register for a third-party service immediately after creating a Free Proton Mail account, it triggers a measure designed to prevent abusive registrations on 3rd party services. Follow the instructions you received in the automated email to lift the restrictions. If any issues contact us at: https://proton.me/support/contact

5つ星のうち1の評価

Wirbt mit Privacy - ist aber nur US-Erfüllungsgehilfe

Wirbt mit Privacy, gibt aber in der Realität Daten sogar an die USA weiter. Fi*kt euch.

2026年3月9日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

That article is being misinterpreted. Proton didn't hand information to the FBI. Swiss authorities processed a legal request tied to a serious criminal case, and only optional payment info was disclosed, no emails, messages, or account content. This actually proves how little data we hold. For maximum anonymity, we accept cash and crypto.

5つ星のうち4の評価

Proton free email is pretty solid.

Proton free email is pretty solid.
I use their competitors paid. Tu**.

If you are degoogling Proton will feel intuitive and similar. It appears as if they are trying to be the alternative, by also offering other services.

I have had no problems using the free service.

They are a, want all your eggs in one basket company.
The paid service I have at their competitors is run poorly compared to Proton whom answers emails, even from a free account quickly. They competition doesn't offer any support to free.

They lose a star as the format why familiar is crowded.
I mean it looks good but its not well designed.
When you look at Google Gmail and their services which many come from to Proton, and if Proton is trying to be the next Degoogle source the layout needs improving. Just seems cluttered and messy.

2026年3月6日
自発的なレビュー
Proton Mail ロゴ

Proton Mail からの回答

Thank you for your review! We'll share your feedback with the team for future consideration.

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