Banner for Proton Mail

Proton Mail レビュヌ 

1,799
•
TrustScore 5段階評䟡の2

2.1

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Habe mein Abo nun endgÃŒltig gekÃŒndigt. Hatte auf meinen bisher 5 GerÀten Proton installiert und wollte dies nun auf einem weiteren 6. GerÀt ein Smartphone, erneut installieren. Bei jedem neuen GerÀt w... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Sehr guter Mailserver mit mittlerweile QuantenverschlÃŒsselung, die sonst nur TutaMail bietete. Mit den weiteren Produkten im Ökosystem ist diese Plattform eine sehr gute Alternative zu GoogleMail.... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

We need a proton with all of the insecure options out there. But I will say, they need to try much harder on the customer service front. We tried to use meet as well and it’s just too inconsistent p... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Appalling customer service. They literally do not care for their customers whatsoever. Patronising, insulting, unknowledgeable staff. Save your stress levels and spend your money elsewhere! Upd... もっず芋る

䌁業が回答したした

䌁業情報

  1. 電子メヌル サヌビスプロバむダヌ

圓該䌁業による蚘述

Keep your conversations private with Proton Mail, an encrypted email service based in Switzerland.


連絡先

2.1

期埅以䞋

TrustScore 5段階評䟡の2

1799件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.1

すべおのレビュヌ

(1,799)

過去12か月のレビュヌ数: 385ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち2の評䟡

Passwort vergessen alles VerschlÃŒsselt

Passwort vergessen , neues Passwort erstellt. Und alle E-Mails plus Daten sind danach verschlÌsselt . Zig Mal versucht, alle aus der Erinnerung Passwörter einzugeben. O Erfolg, da das alte Passwort nicht stimmt. Keine Chance, AnhÀnge oder E-Mails zu lesen. Alles verschlÌsselt. So kommt man nie mehr an die E-Mails oder AnhÀnge. Zu viel Sicherheit zu Lasten der Nutzer.

2026幎6月11日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Hi Bernd. This is the expected behavior after a password reset. When you request a password reset, your data becomes encrypted, and the only way to recover it is by providing your old password, recovery phrase, or recovery file. See more here: https://proton.me/support/recover-encrypted-messages-files

5぀星のうち5の評䟡

Es lÀuft und lÀuft...

Ich bin mittlerweile Unlimited-Kunde und kann mir kein anderes Ökosystem fÃŒr E-Mail und Drive mehr vorstellen. Proton kann ich daher uneingeschrÀnkt weiterempfehlen. Ich wÃŒrde mir lediglich wÃŒnschen, dass auch deutschsprachiger Support angeboten wird.

2026幎6月11日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Thank you for your positive review and feedback. Our support team will respond to you in the language you used to contact us, using a third-party translation tool if needed.

5぀星のうち4の評䟡

Pour un email de tous les jours plutÃŽt


Pour un email de tous les jours plutÎt bien. Juste vraiment pénible d'avoir un petit message "envoyé depuis proton mail" a la fin de chaque mail.
Aussi plus d'engagement écologique seraient plus appréciés

2026幎6月10日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Thank you for your 4-star review! Premium Proton Mail subscribers can disable the mobile footer by navigating to Settings → Account settings → Mobile signature.

5぀星のうち2の評䟡

Gmail replacement?

Ik heb het geprobeerd omdat ik de informatie kreeg dat het de beste Gmail-vervanger is als het om privacy gaat.

Wat ze je niet vertellen, is dat ze je met de gratis versie spammen met e-mails om hun producten te gebruiken en je constant aansporen om te upgraden.

Ik ben 100% tegen elke vorm van online reclame, dus dit e-mailprogramma is absoluut niets voor mij.

Ik kan de meeste Google-advertenties blokkeren en de zogenaamd beveiligde e-mails die je met Proton verstuurt, zijn alleen beveiligd als de andere gebruiker ook Proton gebruikt.

I gave it a go because info I got was its the best Gmail replacement when it comes to privacy.
What they don't tell you is if you use the free version they spam you with emails to use their products and constantly keep telling you to upgrade.
I am 100% against any form of advertisement online so this mail program is a big no for me.
I can block most google adds and the so called secure emails you send in proton are only secure if the other user also uses proton.

2026幎6月4日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Our newsletters are meant to introduce you to the service so you can get better acquainted and make the transition easier. If you do not wish to receive them, you can always switch this off in Settings → All settings → Dashboard → Notifications.

5぀星のうち1の評䟡

In the last two days tried logging into


In the last two days tried logging into ProtonMail (as i have done countless times), only to receive a red dialogue box saying my account's been disabled to "protect" me from "suspicious activity". Have appealed and got what i can only explain as an AI scripted response, "Are you using a VPN, by any chance?" NO, I am NOt using a VPN, and the rest is a infantile level of inane and innocuous replies, trying to placate. Absolute abysmal behavior from a company that sells itself as somehow being a bastion of human rights, and being prosumer, when in fact they've just revealed themselves as globalist, ultra-surveillance lapdogs. Absolutely disgraceful, and if ever i'm allowed to log back into the sideshow that is ProtonMail, will immediately cancel subscription and move to a proper, service driven email service provider that has a clue! ProtonMail, here's a 7-point repository... think creatively about how you can use it!

2026幎6月5日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

That doesn't sound right at all. Could you share your ticket number with us here, so we can look into this case?

5぀星のうち5の評䟡

I purchased a product

I purchased a product, wasn’t 100% on how to install, but the support service they provided was very good instant replies. Great experience with Proton, i have to give them 10/10

2026幎6月4日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Thank you for the great review! We're glad our support team could help you get everything set up and provide the assistance you needed. We truly appreciate your feedback.

5぀星のうち4の評䟡

VÀldigt nöjd med produkten

VÀldigt nöjd med produkten, kör visionary-paketet och kÀnns riktigt bra att hålla sig borta från massövervakningen Big tech.

Största nedsidan Àr att det inte finns någon Drive klient för Linux. Det Àr vÀldigt olyckligt och i mitt tycke något som borde prioriteras i backloggen, synnerligen då Proton Àr ett alternativ till Apples/Google/Microsofts annars så dominerade tjÀnster inom Mail/Cloud-lagring, då Àr det lite dubbel att man sedan ska behöva ha deras OS för att anvÀnda tjÀnsterna.

2026幎5月5日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Thank you for your support and for choosing Proton Visionary! We're delighted to hear that you're enjoying the service and our privacy-focused approach.

As stated recently, we are actively working on Drive for Linux and it is on our summer 2026 roadmap.

5぀星のうち1の評䟡

Upon first attempt of signing up for


Upon first attempt of signing up for something, I got automation flagged. I literally have never used protonmail. Won't be coming back, go to tuta mail. They won't render their email service immediately useless.

2026幎6月1日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

If you've tried to register for a third-party service immediately after creating a Free Proton Mail account, it triggers a measure designed to prevent abusive registrations on 3rd party services. Follow the instructions you received in the automated email to lift the restrictions. If any issues contact us at: https://proton.me/support/contact

5぀星のうち5の評䟡

Does privacy matter to you

Does privacy matter to you? Then you have come to the right place. Proton is a privacy-dedicated email and VPN provider based in Switzerland. Being outside the EU, they do not have to abide by the hysterical whims of unelected EU bureaucrats bent on "regulating" your thoughts and ideas.
Proton is affordable and offers a lot of great software. Highly recommended.

2026幎6月2日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Thank you for your positive feedback and for your 5-star review!

5぀星のうち1の評䟡

HORRIBLE SERVICE Ticket Numbers 4807582


HORRIBLE SERVICE Ticket Numbers 4807582 and 4807528 - No response all through the day. Locked my accounts and said my account is scheduled for deletion the moment I created a new address@my domain name for my business (I pay for a Business Workspace Account). I regret switching from Google Workspace. I have to find another alternative. All my incorporation documents are in my mailbox.

They have no LIVE CHAT, NON EXISTENT CUSTOMER SERVICE that NEVER responds on all platforms (email, X etc). AVOID at all costs, they will RUIN your business. ABSOLUTE NIGHTMARE

2026幎6月1日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Scheduling your account for deletion automatically cancels your subscription plan. As a result, we are unable to prioritize your request in the same way we normally would for premium customers. We apologize for any inconvenience this may have caused.

For future reference, since you have another account with premium access to our services, we recommend keeping that account listed as a contact email address. Doing so can help us identify your premium status and provide appropriate prioritization when needed.

In any case, we can confirm that our advisors reviewed your request and provided assistance shortly after this review.

5぀星のうち1の評䟡

Leuk hoor, maar slechte functies

Heel fijn die privacy en het alternatief voor Amerika. Maar als je veel in je mailbox zoekt, heb je een probleem. De zoekfunctie werkt gewoon niet. Mails met absoluut (voorbeeld) het woord 'factuur' erin, slaat hij gewoon over, ik zoek me rot. Typefouten kan hij absoluut niet aan. Bij Forwarden komt er een streep voor de vorige tekst, die kun je niet wegkrijgen. Kortom, dit zijn echt slechte eigenschappen van op zich een goed idee.

2026幎5月31日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Search functions generally rely on matching the terms entered by the user. Typographical errors can affect results on many email platforms, and searching for the correct keyword is typically necessary to locate specific messages reliably.

Regarding the example provided, if emails containing a particular term are not appearing despite the term being entered correctly, we would encourage you to contact our support team with specific examples so that we can investigate further.

As for the formatting when forwarding emails, the quoted line is a standard visual indicator used to distinguish original message content from new content. We appreciate that not every user prefers this formatting and continuously evaluate user feedback when considering improvements.

5぀星のうち1の評䟡

Bad Experience With ProtonMail Support

I am a free user and my experience with ProtonMail support has been frustrating mainly because of response times and lack of updates.

My accounts were suspended by the automated anti abuse system after I created accounts while migrating from Gmail for my game accounts. I contacted support immediately and, to their credit, the anti abuse team did reply and offered a resolution: they were willing to restore only one account. I accepted that offer and provided the account I wanted restored.

However, after that point, communication basically stopped. I waited about a week without any further reply or update on my ticket. Because of the silence, I became worried that my case was stuck or no longer being processed.

I understand that free users may not receive priority support, and I appreciate that support did offer some form of resolution. But long periods without updates, especially after a case seems close to completion, make the process stressful and unclear.

My main criticism is not the decision itself, but the lack of follow up and communication.

ProtonMail deserve to get rated low by everyone here, this is the last time i ever gonna use this service, so good bye.

2026幎5月22日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

While we strive to provide timely updates, response times can vary depending on the complexity of the case and the volume of requests being handled. In some instances, additional reviews or processing may be required before further communication can be provided.

5぀星のうち4の評䟡

I LOVE IT (or maybe not)

I love their service, especially the integration with SimpleLogin, but something I HATE is that their email client for windows doesn't apply a dark mode for the email body.
I also hate that they focus on launching random services that nobody wants, instead of fixing/improving the existing ones.

2026幎5月30日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Thank you for your 4-star review! We have different teams working on different things. Not everyone shifts to work on each and every product, so progress in one field doesn't mean another one was neglected.

Please report the issue with dark mode on our Windows app in a support request, so we can document it accordingly. Thank you in advance!

5぀星のうち1の評䟡

can't attach images to emails

can't attach images to emails. i have hyperfast internet and regardless of whether i use proton in my browser, on my phone or the mac app, simple images spend 8-10 minutes attaching to an email and then i get a notification saying request timed out.

staggeringly dreadful for an email service that i pay for. do not under any circumstances pay for protonmail. i complained about this last year and they still haven't fixed it. i will be cancelling my subscription and using gmail instead. atrocious value for money

2026幎5月29日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Please contact us in a support request (https://proton.me/support/contact) so we can help. In the meantime, make sure you have a stable connection and if you're using a VPN, disable it temporarily.

5぀星のうち1の評䟡

Incredibly poor service

I used to use Protonmail for three purposes: filter out nuisance emails to a separate inbox from my personal, mask my identity due to my personal email's domain, and as a backup in case I am to lose access to my personal. Protonmail has now chosen to fail all points.

Let's start with the crux of this problem: my account was terminated without warning. I had logged in less than a year ago to access an email sent to this inbox, I had no warnings sent to my backup in case, you know, I may have been having issues with the email? No, instead, I am not told of any of this, and I suddenly have account errors on various services.

Next, the customer service is poor, insanely poor. When reaching out, they do not have a time frame for when they respond. My own job is to be a customer support representative, and we respond to tickets with a quick acknowledgement and any details in minutes. Anything that takes longer, and we let the customer know. Proton has chosen the path of an automated response and no hours or days they will reply in. Utterly pathetic and a waste of time.

Now, I have to go fix every account that uses this backup. Never using this service for my new email if they dare decide that their incompetence is my fault. Unacceptable.

2026幎5月27日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Thanks for sharing your feedback. Based on your description, this may be related to our inactive account policy for free accounts. Free Proton accounts may be deleted after 12 months of inactivity, and reminder emails are sent before this happens. Logging in to or actively using a Proton service at least once a year keeps the account active.

If you contacted support regarding this, please share your ticket number so we can review the case. You can read more about the policy here: https://proton.me/support/inactive-accounts.

5぀星のうち1の評䟡

En FRANÇAIS s’il vous plait.

J’ai utilisé Proton mail pendant quelques mois et j’étais ravie. Version un peu payante avec mail +. Et puis arrivé le renouvellement, gros cafouillage ! Je n’ai rien compris : une version soit disant mensuelle que l’on doit payer immédiatement pour l’année ! Bizarre, et en retour de paiement une notification indiquant que je viens de payer 0€ 
. Incompréhensible et pas moyen d’avoir des infos dans la langue de MoliÚre 😱. Je viens de partir à mon grand regret, j’ai récupéré mes mails pour les transférer vers une autre boîte mail. S’ils veulent des clients français il faut parler français ou bien donner une possibilité de traduction automatique. Je suis trÚs déçue par cette expérience !

2026幎5月27日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Hello. We currently offer support in English, but we'll share your feedback with the team for supporting other languages as well. If you have any other suggestions on what we can do to improve, and earn a higher rating, let us know.

5぀星のうち1の評䟡

Just never lose your device & password

Lost my device and couldn't locate the password I used for the account so I did a password reset. now my old emails are encrypted and because the recovery methods are "use a prior device or remember your old password or upload a recovery key/file" i now cannot access my old emails. these are not regular person methods of recovery. if you're looking for user friendly, Proton ain't it.

2026幎5月25日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

This is expected. When you request a password reset, your data is encrypted in order to protect it. You can recover it by providing your old password, recovery phrase, or recovery file: https://proton.me/support/recover-encrypted-messages-files

5぀星のうち1の評䟡

UNLAWFUL SCAMMERS

Avoid this company like the plague, they completely ignore your UK Statutory rights, if you complain they never read the complaint just blindly state their company policy, even though it’s illegal. Currently disputing with my bank, hope they charge them an enormous chargeback fee. AVOID! AVOID! AVOID!

2026幎5月26日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Hi John. Sorry to hear that you feel that way. Did you submit a customer support request? If you haven't, please do so at https://proton.me/support/contact so we can help accordingly.

5぀星のうち5の評䟡

J'utilise la version gratuite et je


J'utilise la version gratuite et je trouve ce service mail super. Juste dommage qu'un vieux "envoyé depuis protonmail" se glisse a chaque fois que je souhaite envoyer un email.

2026幎5月26日
自発的なレビュヌ
Proton Mail ロゎ

Proton Mail からの回答

Thank you for your feedback and 5-star review. We can only sustain our business through our community's choice to support us by subscribing to a paid plan, so with that in mind, some features are necessarily available only on our premium plans. This ensures that we are able to keep providing free privacy-first services to those who can't afford a subscription.

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報