Hi,
As a policy, in order to avoid chargebacks and protect our business, we can't allow users under proxy/VPN to pay with PayPal or Card.
Our internal procedures are not meant to insult our client with anything. For example, even from the register page our selling dashboard alerts you that you are using a proxy/VPN and some payment methods will not be available.
Sometimes this check can fail, and due to your support ticket we had manually verified your account.
We are far from "sketchy", and no "sketchy" businesses will put so much effort in a company as we do.
We have:
- 16h/7 support
- live chat support on our landing page for new users
- support ticket integrated to your account, for any issues related to your account or your services
- 24h test period, where you can test your proxies and ask for replacement/refund.
- we worked for 6+ years on our platform, and we are still working to add new features
- competitive services at competitive prices
- working to add rotating residential proxies
- we offer transparency
-etc.
Regarding your issue, if you really don't use proxy/VPN, you could try to create an account from your 4G mobile network or from a friend's internet which is on a different ISP, instead of writting bad reviews, which indeed is much more easier than having a different, active way of approach.
From your Trustpilot profile it seems that you are only using this platform to complain about businesses.
We encourage our users to point out when they have a bad experience( we call it a learning process) but nevertheless , when you have a good experience/like the business, please feel free to go and let a positive review on Trustpilot. This type of platform is also for people to advertise/to praise people that put a lot of effort in order for users to get the best for their money.
We understand your upset, maybe our system failed to identify you as proxy/vpn, or maybe not, but please in the future when you like a business, come here and help them with a good review.
Thank you!