Puffco レビュー 1,684

Horrible customer service. Laughable professionalism. If you buy at a retail store you are not able to make exchange or returns at the store you have to go online. Over priced garbage. Only way I reached a human was through one of their Instagram page. Where I talked to a very condescending and passive aggressive little social media handler. I have read ALOT of other negative reviews. Reviews about how long the warranty program can take. Why would I not be able to return a product to a storefront with a receipt?

El puffco pivot 170 euros y no vale para nada...en la temperatura mas baja(luz blanca) el rosin y el wax se queman y saben a pipa quemada. Ademas el vapper solo con una calada està que arde, no lo puedes ni tener en la mano. Lo tenia cargado al maximo y en unas pocas caladas se ha quedado sin bateria. Muy mala experiencia.

Sydnee from puffco customer service is AMAZING ! Will continue to purchase from puffco forever ! Literally the best brand out.

Quickly resolved my issue with a better outcome then I could have asked for!

Received no reply to emails about their product malfunction. Very unprofessional company that doesn’t stand by their product or provide customer service. Buyer beware !!

Sydnee at Puffco helped me and was awesome. My Peak Pro was having issues with the battery power after 15 months and it was covered 100%. It was a simple and easy process and I’m very satisfied with Puffco. I will continue to be a fan of their products and service!

Overall easy and fast experience thankful for Puffco and their team

First time ever having to deal with a malfunction issue , whether it’s my PuffCo Peak Pro or my original Peak OG, which by the way is still going strong . I’m having a battery issue with my PuffCo Peak Pro. I made contact this morning via app and was told right away that my device qualified for warranty replacement. Within an hour I received an email shipment confirmation saying my replacement was on its way. I’ve never had an issue with any of their products and truth be told, I’m surprised my PuffCo Peak original is still going lol. I appreciate the quality of their products and now the quality of their staff and #Warranty team. Respect. 710.

Hannah and Sydney from Puffco customer support were absolutely amazing! I had issues with my Puffco proxy device and they got everything straightened out with a quick resolution! Phenomenal customer service all around.

Been using puffco brand for over 5 years and have never been let down with their customer support. Any issue that I’ve had they’ve always came up on top. Thanks puffco.

Solid people with honoring warranties without a ton of limitations like many other companies.

Nachdem ein Firmware-Update meinen Puffco lahm gelegt hat, wurde er mir nach 3 Wochen ersetzt.

Awesome customer service! My PeakPro battery stopped taking a charge. I filled out the online warranty and the same day a replacement is being sent out! Amazing! I paid a lot for the Puffco and it’s worth it for the performance of the vaporizer and puffco and their customer service and warranty!

Customer service rep Sydnee helped through an inquiry I had on a device. Thank you again!

Customer service is the best ive experienced online,Andy your z 'star' good luck to Puffco n put me on the panel

Had an issue with the 3dxl chamber. Email puffco about it got a quick response. Any questions I had were answered quickly. Sydnee was very helpful answered any questions I had. All and all a great experience.

Puffco is amazing! I have been using this company for years and I love them!

Puffco has outstanding customer service and is an amazing company in general! They are passionate about the hash community and do their part by taking it to the next level. Whether it's making the best E-Rig in the world, throwing kick ass conventions or always responding to emails, their actions show that they actually care. Which is super rare to find now in days. Also, Hannah is a polite and hardworking gal. Puffco is blessed to have her. She deserves a raise.

If I could rate them 100 stars I would. Iv told my family doctor for the past 5 years Puff Co is the way to go. I have a physical disability and the ergonomics of the puff co and vibration help me receive my medicine in the quickest and most convenient way possible. I love how I can adjust the settings with the Puff co pro and the app function. I have a puff co pivot for on the go so by by disposables. Hash on the go and hash back at home. I recently had to send out my guardian for warranty and thanks to Miranda and the Puff co team ill be back to puffing in no time.

A company that stands behind their products! Sydnee was awesome!!! My friend had one of the first proxy’s and still using it. That’s what made me order mine been happy ever since!