Purecard レビュー 1,922

TrustScore 5段階評価の3.5

3.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The Purecard is very easy and convenient to use online. A physical card would have been more convenient when purchasing items to be worn as this would allow you to try before you buy. However, I am v... もっと見る

5つ星のうち1の評価

Received an email early on to say I could sign up for my Reward card. However, when logging in I was not able to select the correct account number to apply for the card. More than one call to BT, shun... もっと見る

企業が回答しました

5つ星のうち2の評価

I couldn't register. I spent ages on automated chats going in circles before finally getting through to a human who took another 1-2 hours to send me the card. Needlessly complicated possibly to save... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent. The BT Rewards Card is a great way to bring in new customers for BT, and I've enjoyed spending my reward! Very easy to use and didn't really have any issue making payments online.

企業情報

  1. eコマース ソリューション提供業者

当該企業による記述

Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.


連絡先

3.6

まあまあ

TrustScore 5段階評価の3.5

1922件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Nice and easy.

Very easy to claim and activate and use.

2026年4月17日
Purecard ロゴ

Purecard からの回答

Hello Adam,

Thank you for taking the time to write a review.

We are pleased to hear you found the card quick and easy to use with no hassle.

Kind Regards
Pure Card Team

5つ星のうち5の評価

Fantastic thank you

2026年4月17日
Purecard ロゴ

Purecard からの回答

Hello Kandida,

Thank you for taking the time to write a review.

We are pleased to hear you found the card quick and easy to use with no hassle.

Kind Regards
Pure Card Team

5つ星のうち5の評価

The card works very well

The card works very well just like a normal debit/credit card.

2026年4月13日
Purecard ロゴ

Purecard からの回答

Hello J,

Thank you for taking the time to write a review.

We are pleased to hear you found the card quick and easy to use with no hassle.

Kind Regards
Pure Card Team

5つ星のうち1の評価

Three weeks have past i haven't…

Three weeks have past i haven't received my card yet

2026年3月11日
Purecard ロゴ

Purecard からの回答

Hello Mike,

Thank you for taking the time to leave a review.

There appears to be a purchase made using your reward card. If you do not recognise this, please contact our customer service team.

Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com.

Kind Regards
Pure Card Team

5つ星のうち5の評価

it was very easy to use and could use…

it was very easy to use and could use it anywhere online

2026年4月9日
Purecard ロゴ

Purecard からの回答

Hello Paul,

Thank you for taking the time to write a review.

We are pleased to hear you found the card quick and easy to use with no hassle.

Kind Regards
Pure Card Team

5つ星のうち1の評価

The card is useless I was told I could…

The card is useless I was told I could use it to buy anything but I was lied to.
BT has completely ripped me off.
First I signed up to EE not BT EE rate was £38 and BT charge £45 for the first month and now it has gone up to £48

2026年4月17日
Purecard ロゴ

Purecard からの回答

Hello Paul,

Thank you for taking the time to leave a review.

The card works like a MasterCard and can be used online through a large amount of retailers. You can find a list of store in your login created to activate the card. You can also use it to purchase vouchers.

As we are not BT or EE, we are unable to comment on the charges you have.

Kind regards
Pure Card Team

5つ星のうち1の評価

Totally naff way of giving a benefit

Cannot understand why I am forced to get a cash benefit via a card. The card is only virtual, don’t know how to use it as it is not physical. Pressured to use it by a deadline and cannot spend all of it as it cannot be used as a partial amount when a small amount remains, ie £2,85. BT should just pay the cash as credit on the account which would be simpler.

2026年4月17日
Purecard ロゴ

Purecard からの回答

Hello John,

Thank you for taking the time to write a review and we are sorry you are disappointed in the way you can use the card.

One of the benefits of having a digital card is that you can access the card instantly without having to wait for postal delivery but that does come with the restriction of having to use it for online purchases only.

Kind Regards
Pure Card Team

5つ星のうち5の評価

it will be much better if i could add…

it will be much better if i could add my virtual put BT card to my apple pay wallet or google wallet to make purchase

2026年4月6日
Purecard ロゴ

Purecard からの回答

Hello Chukwuka,

Thank you for taking the time to leave a review.

As of the moment we do not support digital wallets, however we have passed this feedback to our product team to investigate further.

We are sorry for the inconvenience.

Kind Regards
Pure Card Team

5つ星のうち5の評価

Honestly it’s a fantastic reward

Honestly it’s a fantastic reward. We personally bought both the Ninja toast and kettle with it from Argos.

2026年4月17日
Purecard ロゴ

Purecard からの回答

Hello,

Thank you for taking the time to write a review.

We are pleased to hear you found the card quick and easy to use with no hassle.

Kind Regards
Pure Card Team

5つ星のうち2の評価

Needless complicated

I couldn't register. I spent ages on automated chats going in circles before finally getting through to a human who took another 1-2 hours to send me the card. Needlessly complicated possibly to save money from people who won't bother with the hassle.

2026年4月17日
Purecard ロゴ

Purecard からの回答

Hello Colin,

Thank you for taking the time to write a review and we are sorry to hear that you found the registration process difficult.

We really value all feedback and will pass this over to our product team, who are always looking for ways to improve the customer journey.

We hope that you are able to spend the funds on the card.

Kind Regards
Pure Card Team

5つ星のうち4の評価

Was all good apart from had to use…

Was all good apart from had to use online and would not work in store

2026年4月14日
Purecard ロゴ

Purecard からの回答

Hello Richard,

Thank you for taking the time to write a review and we are sorry you are disappointed in the way you can use the card.

One of the benefits of having a digital card is that you can access the card instantly without having to wait for postal delivery but that does come with the restriction of having to use it for online purchases only but we do hope that you have had an easy experience using your card.

Kind Regards
Pure Card Team

5つ星のうち1の評価

There is no information on how to…

There is no information on how to actually use the card online.

2026年4月17日
Purecard ロゴ

Purecard からの回答

Hello Julie,

Thank you for taking the time to leave a review.

Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard.

You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.

You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.

Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com

Kind regards
Pure Card Team

5つ星のうち5の評価

Quick service

Quick service

2026年4月10日
Purecard ロゴ

Purecard からの回答

Hello Richard,

Thank you for taking the time to leave a review.

We are pleased to hear you are happy with your card.

Kind regards
Pure Card Team

5つ星のうち5の評価

This was brilliant as my sons birthday…

This was brilliant as my sons birthday was coming up so I used it to spoil him

2026年4月3日
Purecard ロゴ

Purecard からの回答

Hello Rose,

Thank you for taking the time to leave a review

We're happy to hear that you found our product brilliant and that it helped you celebrate your son's birthday in a special way. Thank you for your positive feedback!

Kind regards
Pure Card Team

5つ星のうち3の評価

I was told I could transfer the money…

I was told I could transfer the money into my bank account, but this was not the case

2026年4月2日
Purecard ロゴ

Purecard からの回答

Hello Wymo,

Thank you for taking the time to write a review.

BT cards are corporate owned funds, which means the money belongs to BT as the corporate company. When the cards expire with funds on them, these funds are returned to the owner of them and cannot be transferred to another account.

We are unsure as to who told you this and we apologise for the confusion.

Kind Regards
Pure Card Team

5つ星のうち1の評価

Can't access my card due to issues with…

Can't access my card due to issues with your app...

2026年4月17日
Purecard ロゴ

Purecard からの回答

Hello Paul,

Thank you for taking the time to write a review and we are sorry to hear you are having issues accessing your card.

We recommend using our website, www.purecard.com, to access your card details using the same username and password used during the registration process.

If you would like more assistance, please do not hesitate to get in touch with the team who will be happy to help. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com

Kind Regards
Pure Card Team

5つ星のうち5の評価

👍🏻👍🏻👍🏻👍🏻

👍🏻 spoilt myself it was gr8

2026年4月9日
Purecard ロゴ

Purecard からの回答

Hello,

Thank you for taking the time to leave a review.

We're happy you had a great experience and treated yourself! Thank you for your positive feedback; it means a lot to us.

Kind regards
Pure Card Team

5つ星のうち1の評価

I have not received it

I have not received it

2026年4月17日
Purecard ロゴ

Purecard からの回答

Hello Kerry,

Thank you for taking the time to leave a review.

We can see that your mobile number still needs to be verified. Please do fee free to contact our customer care team who can check your number and help you move forward.

Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com

Kind regards
Pure Card Team

5つ星のうち5の評価

Very easy to activate and use to…

Very easy to activate and use to purchase items.

2026年4月16日
Purecard ロゴ

Purecard からの回答

Hello Samantha,

Thank you for taking the time to leave a review.

We're happy to hear that activating and using our service to make purchases was easy for you. Thank you for your positive feedback!

Kind regards
Pure Card Team

5つ星のうち5の評価

Very easy to use although it could of…

Very easy to use although it could of been a card you can use at the shops as well as online

2026年4月3日
Purecard ロゴ

Purecard からの回答

Hello,

Thank you for taking the time to leave a review.

We're glad you found it easy to use! We appreciate your suggestion about having a physical card for in-store purchases, and we'll certainly consider this for the future.

Kind regards
Pure Card Team

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