The Purecard is very easy and convenient to use online. A physical card would have been more convenient when purchasing items to be worn as this would allow you to try before you buy. However, I am v... もっと見る
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Received an email early on to say I could sign up for my Reward card. However, when logging in I was not able to select the correct account number to apply for the card. More than one call to BT, shun... もっと見る
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I couldn't register. I spent ages on automated chats going in circles before finally getting through to a human who took another 1-2 hours to send me the card. Needlessly complicated possibly to save... もっと見る
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Excellent. The BT Rewards Card is a great way to bring in new customers for BT, and I've enjoyed spending my reward! Very easy to use and didn't really have any issue making payments online.
企業が回答しました
企業情報
当該企業による記述
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
連絡先
3.6
まあまあ
1922件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Purecard からの回答
Hello Ivor,
Thank you for taking the time to leave a review.
We're happy to hear that our product was straightforward and easy to use. Thank you for your positive feedback; we appreciate it.
Kind regards
Pure Card Team
Most store refuse the card
2026年4月13日
Purecard からの回答
Hello Tawa,
Thank you for taking the time to leave a review.
Pure Card is virtual, meaning it can only be used online and not in physical stores. If you login to your account that was created when activating the card, you can find a list of partner retailers where the card can be spent.
Kind regards
Pure Card Team
Absolutely chuffed
Absolutely chuffed with this, you get a Mastercard to spend anywhere so you are not tied to one shop. Love it!!
2026年4月17日
Purecard からの回答
Hello Nadia,
Thank you for taking the time to leave a review.
We're happy to hear that you're absolutely delighted with the flexibility of using the Mastercard anywhere. Thank you for your positive feedback; we appreciate it!
Kind regards
Pure Card Team
Purecard からの回答
Hello Alison,
Thank you for taking the time to leave a review.
We're happy to hear that you found it straightforward to obtain and utilize. Thank you for your positive feedback; we appreciate it!
Kind regards
Pure Card Team
BT Reward Card arrived ready to use
My BT Reward Card arrived the due date, was easy to authenticate and simple to use for online purchases. Winner!
2026年4月3日
Purecard からの回答
Hello Stuart,
Thank you for taking the time to leave a review.
We're happy to hear that your BT Reward Card arrived on time and was easy to use for your online purchases. Thank you for sharing your positive experience with us!
Kind regards
Pure Card Team
Purecard からの回答
Hello Linda,
Thank you for taking the time to leave a review.
We're happy to hear that the claim process was easy and that you received it within the promised timeframe. Thank you for your positive feedback!
Kind regards
Pure Card Team
Purecard からの回答
Hello Simon,
Thank you for taking the time to leave a review.
We're happy to hear that you found the experience brilliant and versatile. Thank you for your positive feedback; we appreciate it!
Kind regards
Pure Card Team
Purecard からの回答
Hello,
Thank you for taking the time to leave a review.
Taking a look at your account you still need to verify your mobile number.
Please do feel free to contact the customer care team who will be happy to help and guide you through correct set and use of the card.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
I have used the card online several…
I have used the card online several times.
I would have preferred to be able to use the card in stores rather than just over the phone or online, just for ease really.
2026年4月15日
Purecard からの回答
Hello Lynn,
Thank you for taking the time to leave a review.
The Pure Card is virtual and can only be used online, however it works like most standard Master Cards. We will be sure to pass along your feed for consideration through.
Kind regards
Pure Card Team
Purecard からの回答
Hello Mr Thorne,
Thank you for taking the time to leave a review.
We're glad you found it simple to use and redeem. Thanks for your feedback; we appreciate it.
Kind regards
Pure Card Team
Purecard からの回答
Hello Mr Richards,
Thank you for taking the time to leave a review.
We're happy to hear that the setup was easy and that you're not experiencing issues using it for online shopping. Thank you for your feedback.
Kind regards
Pure Card Team
Easy to use .
2026年3月31日
Purecard からの回答
Hello Keith,
Thank you for taking the time to leave a review.
We are pleased to hear you found the Pure Card reward easy to use.
Kind regards
Pure Card Team
Purecard からの回答
Hello Ann,
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with your card, and that your son was able to help with the set up.
Kind regards
Pure Card Team
Hello thks for card very helpful and…
Hello thks for card very helpful and easy to set up as I’m not that great at doing things like this! Thks
2026年4月14日
Purecard からの回答
Hello Lee,
Thank you for taking the time to leave a review.
We're happy to hear that the card was helpful and easy to set up! We appreciate you taking the time to share your positive experience with our product.
Kind regards
Pure Card Team
We are very happy with our reward…
We are very happy with our reward card used once till now
2026年4月10日
Purecard からの回答
Hello Haggis,
Thank you for taking the time to leave a review.
We're very happy to hear that you're pleased with your reward card! Thank you for sharing your positive experience with us; we appreciate it.
Kind regards
Pure Card Team
Purecard からの回答
Hello Sarah,
Thank you for taking the time to leave a review.
We're happy to hear that our offer was generous and easy for you. Thank you for your positive feedback; it means a lot to us.
Kind regards
Pure Card Team
Transaction went as smoothly as you…
Transaction went as smoothly as you would expect from any major bank ie. no problems and equivalent speed.
2026年4月6日
Purecard からの回答
Hello Maureen,
Thank you for taking the time to leave a review.
We're happy to hear that your transaction was seamless and efficient. Thank you for your positive feedback; we appreciate you taking the time to share your experience!
Kind regards
Pure Card Team
We haven't used it yet as we were told…
We haven't used it yet as we were told that when we switched to bt & received the virtual card we could transfer the amount onto our account, thus reducing the monthly payment. But when we tried to do this unfortunately for us that is not the case,so we are now tied into a 2 year contract that we wouldn't have taken
2026年4月13日
Purecard からの回答
Hello Michelle,
Thank you for taking the time to leave a review.
We are sorry to hear you couldn't use the card as initially instructed. You may be able to use the card for other utility bills (gas/water/electric), however you would need to speak to the companies directly for more information.
Sorry for the inconvenience.
Kind regards
Pure Card Team
Not received my £150 voucher.
Not received my £150 voucher.
Problem doesn't help your staff don't know how to chase .So difficult as a new customer not impressed.
Why are you making it so difficult ?
When will I receive my voucher,?
Communication you your staff poor how don't they know to get .
2026年3月28日
Purecard からの回答
Hello Karren,
Thank you for taking the time to leave a review and very sorry to hear you haven't received your card yet.
The BT Pure Card is virtual, meaning that it will not be arriving via the post. Instead, it will be sent to you via email.
We have gone ahead and popped you out a User name reminder and password reset. With these you should be able to login to your account, click the card info tab and view the card numbers so you can spend it online.
Should you need a little more help, please do feel free to contact the team. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Purecard からの回答
Hello Roger,
Thank you for taking the time to leave a review.
Looking at the account you still need to verify your mobile number. If you pop our customer service team a call or email, they will be more than happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
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