Tim who installed the Hague water softener did and excellent job. The work was very neat and he left everything clean and tidy. We have been on softened water for 3 weeks, the unit is working well and... ãã£ãšèŠã
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Polite, friendly, professional, knowledgeable team. Perfect installation for my particular kitchen cupboard layout. Product is exactly as described and has made a huge difference to our water supply... ãã£ãšèŠã
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Everything was great! The initial site visit went super smoothly along with the installation of both a water softener and reverse osmosis filter. Having had it for a number of weeks now, I can happily... ãã£ãšèŠã
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Is the most expensive water softener.OK but they make appointments but don't keep them or let you know they are not coming. Installed eventually on third attempt in August 24 stopped working Feb 25 an... ãã£ãšèŠã
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Independent water treatment specialists with more than 25 years in business, we sell and install water softeners, drinking water filters, RO filters, drinking water filter taps and taps systems to homes and businesses in the South West of England, Somerset, Bath, Gloucestershire, Dorset, Devon, Avon, Hampshire, Wiltshire. We provide all the leading brands of water softeners and drinking water filtration systems.
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The Old Stores, BA6 9TU, Glastonbury, è±åœ
- 0800 068 1857
- info@purechoice.co.uk
- purechoice.co.uk
4.7
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Great customer service andâŠ
Great customer service and communication. Installation was really good.
Really happy with the quality of the products.
Thanks!!
2026幎5æ28æ¥
Pure Choice ããã®åç
Thank you for taking the time to share your experience with us. We take great pride in our customer communication, installation process, and product quality, so itâs wonderful to know we met your expectations. Please don't hesitate to reach out if you need anything else in the future!
Been with Pure Choice for 10 years
Been with Pure Choice for 10 years. They are just a no nonsense company. Always gear at communication too.
Hereâs to another 10+ years too.
2026幎5æ28æ¥
Pure Choice ããã®åç
Thank you so much for the 10-year partnership! We truly appreciate your kind words about our communication and straightforward approach. Cheers to the next decade together!
Could have done it a lot differentlyâŠ
Could have done it a lot differently but didnât have all the parts so it took longer to complete
2026幎2æ4æ¥
Pure Choice ããã®åç
Thank you for your feedback. We sincerely apologize that we didn't have all the necessary parts on hand, causing the job to take longer than it should have. We always aim to be fully prepared and efficient, so we will be reviewing this with our team to ensure it doesn't happen again. We truly appreciate your patience while we got everything completed for you.
Does exactly what it says on the tin@
Polite, friendly, professional, knowledgeable team. Perfect installation for my particular kitchen cupboard layout. Product is exactly as described and has made a huge difference to our water supply which was very hard. No more nasty limescale in kettles, around taps etc and most importantly soft water has improved our skin, hair & nails. Use of harsh products has diminished and now using far less soaps, detergents, bathing products etc. All round win!
2026幎3æ24æ¥
Pure Choice ããã®åç
What a wonderful write-up, thank you! We are so glad our team could provide a polite, professional, and custom installation for your specific cupboard space. Your review perfectly highlights why we do what we doâthe benefits of switching from hard to soft water are truly endless. Thank you for choosing Pure Choice, and enjoy your limescale-free home!
Pure Choice ããã®åç
Thank you for taking the time to share this! We consistently strive to maintain the highest standards of service, so hearing that we have delivered for you over the years means the world to our team. Thank you for your continued business and support!
Great products - installation not good
The product is excellent, but the installation of the additional elements was lacking (ie water purifier and Quooker tap) leads and pipes hanging down under the sink, with no consideration about us being able to use a 1000mm under sink unit for anything else.
Not sure if this was their usual installer, but it wasn't good.
It's the worst part of our beautiful new kitchen.
Added to that - no follow up to check if we were happy and no contact until 3 months later - for this review.
2026幎2æ26æ¥
Pure Choice ããã®åç
Thank you for being so honest with your feedback. First and foremost, we are incredibly sorry. A beautiful new kitchen deserves a beautiful, tidy installation to match, and it sounds like we completely missed the mark under your sink. We also apologize for the lack of communication following the jobâthat is absolutely not our standard.
We want to make this right. Please contact our management team directly at 01458 860 557 or info@purechoice.co.uk, so we can arrange for a senior installer to come out, tidy up those lines, and restore your under-sink storage space. We look forward to fixing this for you.
After installing a water softener I wasâŠ
After installing a water softener I was a little disappointed that there still seemed to be signs of white residual on my taps and marks on my shower glass screens
Until they sent someone to clear my filter now all is clear I am very happy my filter
2026幎4æ9æ¥
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Pure Choice ããã®åç
We appreciate you taking the time to update us on how things are going! We always want to ensure our customers get the absolute best results from their new systems. I'm thrilled to hear that our team was able to quickly resolve the issue with the filter and that you're now seeing the full, limescale-free benefits on your taps and shower glass. Thank you for your business!
Really good service and communication
2026幎5æ12æ¥
Pure Choice ããã®åç
Thank you so much for the great review! We believe that clear communication is just as important as the service itself, so we are thrilled to hear we hit the mark for you. We appreciate your business!
Excellent service as usual
As always Pure Choice provided prompt and efficient service, with a pleasant attitude from all concerned.
2026幎5æ13æ¥
Pure Choice ããã®åç
Thank you so much for the wonderful review! We are thrilled to hear that the team provided prompt, efficient service with a pleasant attitude, as always. We truly appreciate your continued trust and support!
Excellent product and expertly fittedâŠ
Excellent product and expertly fitted very pleased
2026幎3æ25æ¥
Pure Choice ããã®åç
Thank you so much for the excellent review! We are thrilled to hear that you love the product and that our team provided an expert installation. Knowing you are very pleased makes all our hard work worth it. Enjoy your new system!
Professional
Informative visit by the representative from Pure choice. All queries answered.
The fitter was was very helpful and efficient. He frabricated a shelving unit in the cupboard next to the Pure unit. This meant I could accommodate all my equipment into the cupboard with little disruption.
A very professional approach.
2026幎2æ4æ¥
Pure Choice ããã®åç
We greatly appreciate you taking the time to share your experience with us. Providing an informative visit and an efficient, tidy installation are core to what we do. It's fantastic to hear that the fitter was able to customize your cupboard space to accommodate all your equipment with minimal disruption. Thank you for your business!
What a fabulous experience with PureâŠ
What a fabulous experience with Pure Choice. From booking the initial consultation through to the fitting of our softener.
Michael visited us and spent a lot of time going through the options that would be available to us in our 3 storey 300 year old house. This enabled us to really hone in on the best way to utilise the softener.
We were also very fortunate as there had been a cancellation and our softener was fitted the very next day.
Well explained, thorough survey, easy fitting and overall a truly great service.
2026幎4æ16æ¥
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Pure Choice ããã®åç
What a fabulous review, thank you! A 3-storey, 300-year-old home has so much character, but it certainly requires a tailored approach when it comes to plumbing. We are thrilled that Michael could help you find the absolute best setup for your unique home. It sounds like the stars aligned with that next-day installation, too! Thank you for choosing Pure Choiceâenjoy your new soft water!
Excellent Service!
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From start to finish, our experience with PureChoice has been excellent. The sales representative arrived on time, carried out a thorough review of our existing water supply, and clearly explained what we needed and where it should go. There was no pressure at allâjust helpful, honest advice that let us make an informed decision.
The engineer installed our Hague Maximizer 410 Water Softener in half a day, and the difference in our water quality was noticeable straight away. The water is now much softer, and weâre really enjoying all the benefits that come with it. We only wish weâd done it years ago!
I can highly recommend PureChoice to anyone considering a water softener.
2026幎5æ13æ¥
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Pure Choice ããã®åç
We greatly appreciate you taking the time to share your experience from start to finish. Providing honest advice and an efficient, half-day installation are exactly what we strive for. The Hague Maximizer 410 is a fantastic system, and we are thrilled that you are already enjoying the noticeable benefits of softer water. Thank you for choosing PureChoice!
Terrible treatment of staff
Promising sub contractor 3 days work a week
Letting them down week after week at the last minute leaving them days without work
Then finally underpaying their invoice
2026幎4æ7æ¥
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THE ENGINEER KNEW HIS JOB WAS EFFICIENTâŠ
THE ENGINEER KNEW HIS JOB WAS EFFICIENT POLITE LIKE ALL OF YOUR STAFF
2025幎11æ25æ¥
Pure Choice ããã®åç
Thank
you very much for the excellent review.
Every part of the experience was excellent
Every part of the experience was excellent. They are responsive, reliable and do a good product at a good price. The installation and installer were excellent. We are very happy customers.
2025幎11æ13æ¥
Pure Choice ããã®åç
Thank you very much for such a great review. We are happy to be of service. Kind regards, Pure Choice
Very good experience, and all went without a hitch
From the survey with Michael, to the installation by Tim, it was flawless, with great workmanship and technical know how.
2025幎11æ27æ¥
Pure Choice ããã®åç
Thank you for the great review, we ar happy to be of service. Regards, Pure Choice
Great customer service from firstâŠ
Great customer service from first booking enquiry to fitting and after care.
2025幎11æ5æ¥
Pure Choice ããã®åç
Thank you very much for the great review.
Purechoice Services
First class service from start to finish. Arrived date and time they said clean and tidy when the fitter left.
2025幎8æ14æ¥
Pure Choice ããã®åç
Thank you for your kind review! We're delighted to have been of service. Please feel free to contact us for any future service or salt delivery needs.
Awkward job done extremely well.
Complicated job done efficiently and proficiently. New water softener working well and pipework changes achieved with no leaks. Friendly service every time.
2025幎8æ14æ¥
Pure Choice ããã®åç
Thank you for your kind review! We're delighted to have been of service. Please feel free to contact us for any future service or salt delivery needs.
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