Purewellness レビュー 16

I placed an order in March on the 19th. I have followed up via phone calls and emails to this company with little to no response. The items I purchased have yet to arrive, and I would like a full refund. From what I have been told at this time, they will not refund the monies until the item has been received.

I began taking Glycine daily on the recommendation of my functional Medicine doctor, Dr Chris Chappel from Evergreen Doctors and experienced the best sleep I can remember. Then it happened night after night. So I told my friends and they wanted some of what I had... so I bought Pure Glycine Powder 1kg and got 2kgs for the price of one. That was just over a month ago and now I need more. One friend, used it and then gave it to his wife and mother. It has been transformative for them. Another friend had it and when I was walking past her house one day, she came running out of her house in her pjs bragging how well she has been sleeping after only 1 week of taking it. And we are all waking up bright as buttons. Do yourself a favour, get yourself onto glycine, and Purewellness has great bulk prices. (This is not medical advice and it is your responsibility to check with your health professionals to make sure taking any supplement is the right thing for you)

I've ordered a few products from Purewellness. The shipping is pretty fast. Packaging is careful. Price of my items are lower and reasonable compared with other companies. Their website provides all information you need to know about the product you want. Customer service is also very good. For the product quality, I don't know how much pure of the products but I trust this company. I am happy with my purchases.

I have ordered products from pure wellness before and knew them to be a reputable company. My last order was for lemon powder but unfortunately it was mislabeled. The company didn’t hesitate to arrange a refund promptly. I wouldn’t hesitate either in using them again for my future purchases.

ETA.... I have re-emailed like suggested in their reply to this review and yet again have heard nothing back

Decent pricing but the website could use a little bit more ease on navigation... The confirm order button the slap all over the place made me order extra items I did not want... I have reached out to customer service, they asked for a screenshot of my order and clarification on what I didn't want and I have yet to hear anything back, no confirmation of shipping my products yet, just nothing

I ordered a kilo of creatine and it arrived at my house and it smells intensely like fish. I've emailed them multiple times and I called their customer service, no one replies. It's been 8 days and I've not had one response. No thanks for your email, no apology, nothing.
I assume this review will inspire a reply, but it's disappointing customer service to create this kind of experience for a customer in order to solve a problem that is clearly a product fault.

We love this business, the range and quality of product is next level. The service with receiving our items was incredible quick. Purewellness seems to have the customer at the heart of business which is the way it should be

Great selection of products.
Great service and quick delivery

I’ve had a great experience with Purewell. The quality of their products is fantastic, prices are very reasonable, and the service has been excellent. On the rare occasion there was an issue, it was sorted out quickly and without stress. Reliable, professional, and easy to deal with — I wouldn’t hesitate to recommend them.

An extensive range of excellent and great quality products. Delivery is always prompt. Online ordering system is easily understood and efficiently laid out. (Even an "Oldie" like myself can understand it!). I am a repeat customer, so that should indicate to you that I'm a very satisfied customer.

A very large assortment of different products not traditionally available with most. Awsome customer service when required.

I have been ordering inulin from Purewellness for years. The product is great, the ordering made simple and the parcel is always sent off without delay.No hesitation in my recommendation.

These guys/girls have a wide range of base as well as innovative products. Their ordering system is easy to follow and generally have a number of product size choices. They often have promotions, generally quantity based in my experience, which give good discounts. I've found pricing to be competitive and their products to be of high quality. Delivery times are efficient and on time. I'm happy to recommend this business to others.

I’ve ordered from Pure Wellness many times and have never had an issue. High-quality products, reliable delivery, and excellent healthy options for Australians. Highly recommended.

I had a very disappointing experience with Pure Wellness. We engaged them to develop pet supplements and encountered major issues from the start. The R&D team seemed inexperienced and untrained, often suggesting ingredients that made no sense for pet health, and we found ourselves constantly correcting basic errors.

When the second R&D person left, communication completely collapsed. Pure Wellness ignored multiple emails and calls over an extended period. We tried at least seven or eight times, and only received a reply after we warned that we would escalate the matter to the ACCC and leave a public review.

Their pricing was also a red flag. It was three to four times cheaper than every reputable manufacturer we spoke to, and after reading other customer reviews mentioning incorrect or questionable ingredients, the low pricing made more sense. On top of that, the founder, Jason, told us during one of our calls that he currently has active ACCC proceedings, which added to our concern about the legitimacy and reliability of the business.

Based on our experience, I would strongly advise anyone considering Pure Wellness to do thorough due diligence and be very cautious before engaging them.

I ordered a product that was falsely advertised through Wholesale Health Food Distributors — no mention of the actual supplier (Purewellness), no confirmed country of origin, and no organic certification listed on the website I purchased from (Wholesale Health Food Distributors). After receiving several conflicting COAs, including one for a completely different species (Ulmus pumila instead of Ulmus rubra), I rejected the shipment unopened and returned it at my own expense.

They confirmed receipt of the returned item, yet no refund has been processed, and my follow-up emails have mostly gone ignored. You can’t speak to anyone — the phone line goes straight to voicemail, and there appears to be no real customer service team. They claim to operate in QLD, but the communication and inconsistencies suggest otherwise.

To make matters worse, they appear to be operating under multiple company names, which adds to the confusion. I've now had to escalate this to St George Bank and the Department of Fair Trading. Disappointing experience all around.