Purple Mighty Mobile Massage London レビュー 

Purple Mighty Mobile Massage London からの回答

2026年5月28日

Thank you so much for your incredibly kind and thoughtful review
We’re delighted to hear that you had such a positive experience and that you appreciated both the professionalism and warm personality of our therapist. It’s always our goal at Purple Mighty to provide not only high-quality treatments but also a welcoming and caring experience for every client.

We truly value your support and lovely feedback, and we look forward to welcoming you back again soon for another great session!

Purple Mighty Mobile Massage London からの回答

2026年5月28日

Thank you so much for your kind words and recommendation!
We’re really happy to hear that you had a great experience with Laura. She will be delighted to know you found her service so good and highly recommend her.

We truly appreciate your support and look forward to welcoming you back to Purple Mighty again soon!

Purple Mighty Mobile Massage London からの回答

2026年5月28日

Thank you so much for your lovely feedback!
We’re really pleased to hear that Sephora was on time, polite, and provided you with a soft and relaxing massage. It’s wonderful to know you had a positive experience and would like to see her again.

We truly appreciate your recommendation and support. We’ll be sure to share your kind words with Sephora, and we look forward to welcoming you back to Purple Mighty again soon!

Purple Mighty Mobile Massage London からの回答

2026年5月28日

Thank you so much for your lovely review and recommendation!
We’re really happy to hear that you find Purple Mighty reliable and that our booking team responds quickly and confirms appointments promptly. It’s also wonderful to know you’ve been impressed with the politeness and skill of our massage therapists.

Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to providing you with more great sessions in the future!

Purple Mighty Mobile Massage London からの回答

2026年6月2日

Thank you for sharing your concerns. We’re sorry to hear that our Trustpilot profile gave you a negative impression.

To clarify, our business has been operating continuously, and we have been providing mobile massage services to both corporate and private clients throughout this period. Many of our reviews were collected during particularly busy years, especially when we handled a high volume of corporate bookings.

Regarding the replies to reviews in February 2026, we recently made an effort to revisit and respond to customer feedback more consistently, including older positive reviews that had not previously received a reply. This was part of improving our customer engagement, not an indication that the reviews were recent or misleading.

We fully respect that customers may review businesses based on their own impressions, though we are naturally disappointed to receive a 1-star rating from someone who has not experienced our service directly. We are proud to maintain strong feedback across platforms, including a 4.4 rating on Trustpilot based on genuine client experiences.

We appreciate your feedback and wish you the best in finding a service that suits your needs.

Purple Mighty Mobile Massage London からの回答

2026年3月13日

Hello,

We are disappointed to see that you have continued updating and reposting variations of this review after our previous response.

Our decision to discontinue services was made after several interactions that fell outside the scope of the professional massage services our company provides. The wellbeing, safety, and comfort of our therapists are extremely important to us, particularly as they travel to clients’ homes to provide treatments. For that reason, when situations arise that place therapists in uncomfortable or inappropriate circumstances, we reserve the right to stop providing services.

In your update you stated that someone “robbed” you. However, the message you previously sent to us described a situation involving an independent therapist who was not connected to our company. For transparency, we are including the relevant section of your own message with personal details removed:

“Hi. I hope you’re well. I want to report to you an independent masseuse I saw a few days ago who may try and register with you. Her real name is [name removed]. She uses some aliases… I booked her for a legit massage… Towards the end she mentioned she did ‘tantric’… due to curiosity I gave her this extra money… she said she had an emergency and left… I know this isn’t your problem but this does affect you… I am so embarrassed that I was this stupid. I won’t be using mobile massage again as a result.”

As your own message confirms, this interaction was arranged independently and was not a booking made through our business, therefore it is not something we were involved in or responsible for.

You also stated that you were “robbed”. In the message you sent, you included the individual’s full name and contact details. In situations where someone genuinely believes a crime has taken place, it would normally be reported to the appropriate authorities. As far as we are aware, no such action was taken, which makes it difficult for us to understand the basis of the allegation being presented here.

You also suggested in your review that our mention of GDPR must have come from “ChatGPT”. To clarify, businesses operating in the UK are required to understand and comply with data protection regulations, including the General Data Protection Regulation (2016). Awareness of these regulations is a basic requirement when running a professional business and does not require the use of any external tools.

We have also noticed that your review profile contains a number of one-star reviews for similar and different businesses, including one directed at Trustpilot itself, also provided us a different name and appears here with another name.
While everyone is entitled to share their opinion, this pattern makes constructive engagement challenging.

Additionally, we note that the review has been repeatedly deleted, reposted, and updated multiple times. Responding to the same claims repeatedly is difficult while we are focused on supporting our therapists and serving genuine customers.

We respect your right to leave a review and therefore will leave this response available so that readers can see the full context. Our company remains committed to providing professional massage services to clients seeking legitimate treatments, while ensuring that our therapists feel safe, respected, and comfortable at all times.

Kind regards,
Purple Mighty Mobile Massage London

Purple Mighty Mobile Massage London からの回答

2026年2月22日

Thank you so much for your kind words and continued support! We’re delighted to hear that you’ve had consistently positive experiences with both our booking team and our therapists.
It’s wonderful to know that the 2-hour medium muscle and relaxation sessions have been just right for you. We always aim to tailor each experience to our clients’ preferences. We’ll be sure to pass your lovely feedback on to Karolina as well. She’ll be thrilled to be your new favourite!
We truly appreciate your recommendation and look forward to welcoming you back again soon.

Purple Mighty Mobile Massage London からの回答

2026年2月22日

Thank you so much for your wonderful feedback!
We’re truly pleased to hear that you had a great experience with us. Our team works hard to provide a professional, smooth booking process and high-quality treatments, so it means a lot to know that this was reflected in your visit.
Your support and recommendation are greatly appreciated, and we look forward to welcoming you back again soon.

Warm regards,
Purple Mighty Team

Purple Mighty Mobile Massage London からの回答

2026年2月22日

Thank you so much for your wonderful feedback!
We’re truly pleased to hear that you had a great experience with us. Our team works hard to provide a professional, smooth booking process and high-quality treatments, so it means a lot to know that this was reflected in your visit.
Your support and recommendation are greatly appreciated, and we look forward to welcoming you back again soon.

Warm regards,
Purple Mighty Team

Purple Mighty Mobile Massage London からの回答

2026年2月22日

Thank you so much for your wonderful feedback!
We’re truly pleased to hear that you had a great experience with us. Our team works hard to provide a professional, smooth booking process and high-quality treatments, so it means a lot to know that this was reflected in your visit.
Your support and recommendation are greatly appreciated, and we look forward to welcoming you back again soon.

Warm regards,
Purple Mighty Team

Purple Mighty Mobile Massage London からの回答

2026年2月22日

Thank you so much for your wonderful feedback!
We’re truly pleased to hear that you had a great experience with us. Our team works hard to provide a professional, smooth booking process and high-quality treatments, so it means a lot to know that this was reflected in your visit.
Your support and recommendation are greatly appreciated, and we look forward to welcoming you back again soon.

Warm regards,
Purple Mighty Team

Purple Mighty Mobile Massage London からの回答

2026年2月22日

Thank you so much for your wonderful feedback!
We’re truly pleased to hear that you had a great experience with us. Our team works hard to provide a professional, smooth booking process and high-quality treatments, so it means a lot to know that this was reflected in your visit.
Your support and recommendation are greatly appreciated, and we look forward to welcoming you back again soon.

Warm regards,
Purple Mighty Team

Purple Mighty Mobile Massage London からの回答

2026年2月22日

Thank you so much for your wonderful feedback!
We’re truly pleased to hear that you had a great experience with us. Our team works hard to provide a professional, smooth booking process and high-quality treatments, so it means a lot to know that this was reflected in your visit.
Your support and recommendation are greatly appreciated, and we look forward to welcoming you back again soon.

Warm regards,
Purple Mighty Team

Purple Mighty Mobile Massage London からの回答

2026年2月22日

Thank you so much for your wonderful feedback!
We’re truly pleased to hear that you had a great experience with us. Our team works hard to provide a professional, smooth booking process and high-quality treatments, so it means a lot to know that this was reflected in your visit.
Your support and recommendation are greatly appreciated, and we look forward to welcoming you back again soon.

Warm regards,
Purple Mighty Team

Purple Mighty Mobile Massage London からの回答

2026年2月22日

Thank you so much for your wonderful feedback!
We’re truly pleased to hear that you had a great experience with us. Our team works hard to provide a professional, smooth booking process and high-quality treatments, so it means a lot to know that this was reflected in your visit.
Your support and recommendation are greatly appreciated, and we look forward to welcoming you back again soon.

Warm regards,
Purple Mighty Team