Puzzle Ready レビュー 9

Puzzle Ready からの回答

2026年3月13日

Thanks for sharing this. We’ve been looking into the FedEx delay and have followed up on our existing email thread. This has been escalated to our logistics team, and a replacement has been requested so you’re not left waiting on the shipment. We appreciate the feedback, it helps a small team like ours keep improving.

Puzzle Ready からの回答

2026年3月2日

Thank you for taking the time to share your experience. We’re truly sorry to hear that your Puzzle Board with Legs did not arrive in the condition you expected.

Please rest assured that we take great care to ensure every item leaves our warehouse in excellent condition. Each board is carefully packed in a protective corrugated carton with foam padding, clear “Fragile” markings, and a built-in handle for easier carrying. Unfortunately, on rare occasions, damage can occur during the final delivery stage, which is beyond our control.

We would truly appreciate the opportunity to make this right for you. Could you please contact us directly at wecare@puzzleready.com
with your order ID and a few photos showing the damage and the issue with the legs and knob? Once we receive those details, our team will review everything promptly and assist you with a suitable solution in line with our 100% satisfaction commitment .

We stand behind the craftsmanship and quality of our products, and your experience is not the standard we aim to deliver. Thank you for giving us the chance to resolve this for you.

Puzzle Ready からの回答

2026年2月13日

Hi Anne, thank you for taking the time to share your feedback. We’re really sorry to hear the drawers feel tight, as they’re designed to slide smoothly. Occasionally shipping pressure can affect alignment, and we’ve reached out to you via email so we can take a closer look and get this sorted. Your feedback truly helps a growing brand like ours improve.

Puzzle Ready からの回答

2026年1月21日

Herzlichen Dank für Ihr wunderbares Feedback! Es freut uns sehr zu hören, dass Sie mit unserem Service rundum zufrieden waren – genau so unkompliziert und schnell soll es sein! Ihre Zufriedenheit motiviert uns, weiterhin Premium-Qualität zu liefern, damit Puzzle-Zeit stets ein Vergnügen bleibt. Wir freuen uns schon jetzt auf Ihren nächsten Besuch bei Puzzle Ready. 🧩💛

Puzzle Ready からの回答

2026年1月21日

Thank you so much for your kind words and honest feedback! We're thrilled to hear you've been enjoying your own puzzle board, and we truly appreciate you giving one as a gift too. We're sorry the first one didn't hold up as expected, but glad we could make things right. Your recommendation means a lot to us! 🧩💛

Puzzle Ready からの回答

2026年1月18日

Thanks so much, buckeyepuzzler! We’re so glad we could help make it right, and hearing you're happy with the board truly makes our day. Thanks for supporting our small team!

Puzzle Ready からの回答

2026年1月7日

Hi Rita, thank you for your feedback 😊
Puzzle Ready is available in different sizes designed for 1,000, 1,500, and 2,000 piece puzzles. If you’re working on a larger puzzle, choosing the corresponding size should give you more room to sort and assemble the pieces comfortably.
We really appreciate you sharing your experience, as feedback like this helps other customers choose the right size and helps us continue improving. Happy puzzling! 🧩

Puzzle Ready からの回答

2025年12月16日

Thanks so much for your kind words! We’re really happy to hear you’ve had great experiences with our customer service team. If you ever need anything, we’re here for you.

Puzzle Ready からの回答

2025年12月16日

Thank you for your great review! We’re happy to hear your puzzle table arrived on time and safely — we’ve put a lot of work into improving our packaging to ensure it arrives well protected. Thanks as well for the honest feedback on stability, and we’re glad it works well for puzzling. Enjoy your new puzzle table!