Qover レビュー 2,878

Jammer genoeg hebben wij onze reis volledig moeten annuleren omdat onze dochter ernstig ziek was. Wij hadden gelukkig alles met visa betaald, waarbij we verzekerd waren voor annulatie.
Ik heb alle documenten inorde gemaakt zoals aangegeven en na 1,5 week hadden we onze centjes al terug.
Heel correcte samenwerking.

I had a claim for a stolen smartwatch and I'm very satisfied with how Qover handled everything. The process was structured, transparent, and professional.
After I provided all required evidence, including an updated police report, my claim was reviewed carefully and approved.
What I appreciated most was the fair approach and clear communication throughout the process.
The reimbursement was confirmed without unnecessary delays, which shows that Qover stands behind its service when the case is properly documented.
Reliable, professional, and fair - highly recommended.

Sono estremamente deluso dal modo in cui Qover sta gestendo la mia richiesta di indennizzo (Riferimento: IT26REV00222). Nonostante abbia inviato tutta la documentazione in mio possesso, inclusi biglietti e conferme d'acquisto, la compagnia continua a creare ostacoli burocratici che sembrano fatti apposta per scoraggiare il cliente. 
Recentemente ho ricevuto una notifica di chiusura della pratica con la scusa di non aver "ricevuto i documenti", nonostante li avessi già inoltrati via email. Il punto più critico riguarda la richiesta di una "No-show letter" da parte del rivenditore TicketOne, il quale non risponde alle richieste e non fornisce tale conferma. È inaccettabile che per un importo di 67,68 EUR, Qover si rifiuti di condurre una propria indagine e scarichi l'intero onere della prova sul cliente, pur essendo a conoscenza della mancata collaborazione di TicketOne. 
Questo processo dimostra una totale mancanza di efficienza e attenzione al cliente. Un’esperienza che mi servirà da lezione per evitare i vostri servizi in futuro. 

I had a fantastic experience with Qover travel insurance. I had to move my flights due to a medical emergency. I found customer service very friendly and forthcoming and I was thrilled that within days of providing all needed documentation they had approved my claim. Made a stressful situation far easier. Thank you!!

The whole claims process was smooth and efficient from start to finish. Communication was always clear, prompt, and easy to understand, which made a stressful situation much easier to handle.
What impressed me the most was how quickly they reviewed my case and processed the payout. Everything was handled professionally and without unnecessary delays.

I first opened a claim by mistake and selected “theft” instead of “damage”. After that, I submitted a new claim correctly and selected “damage”.

However, the first (incorrect) claim seems to have been processed instead of the correct one. I was initially told that I was not eligible, then after a re-check a week later, I was informed that I actually am eligible.

But it looks like the review is still being done on the wrong (old) claim instead of the correct one I submitted.

Ik sloot een verzekering af omdat ik een tesla kocht.
Voor het aansluiten liep het vlot, maar de afhandeling van schade is een ramp. Het stopzetten van het contract verloopt desastreus.
Ik had een kleine glasschade en ik verkeeg alleen antwoord als ik getelefoneerd had.
Andere Belgische maatschappijen handelen de betaling bij Carglass zelf af, maar bij hun moet je het zelf doen.
Je moet de schade bewijzen en daarna de kosten betalen en indienen. Bij elke brief reageren ze pas als je getelefoneerd hebt.

Ik kreeg een bericht voor de vernieuwing van het contract aan dezelfde prijs .
Kort na de schadeëis voor de glasbreuk ( van ongeveer 100 eur) kreeg ik een verhoging met 200,00 eur terwijl het reeds de duurste verzekering is op de markt.
Het telefoonnummer op het portaal is gestopt.
Dus mailde ik met de opzeg via een mail in het portaal.
Ik verkreeg de bevestiging van de opzeg met 2 maanden en de uitleg over de verdere afhandeling op het portaal.
Opnieuw gebeurde er niets.
Ik ging op zoek naar andere manieren om hun te bereiken.
Ze betwisten dat ik opzeg heb gegeven!
Nochtans staat het wit op zwart.
NOOIT MEER!

Perfecte, correcte en snelle afhandeling van jou dossier

It’s a really good company, I had my smart watch stolen I thanks god I had the insurance and they was amazing.

It was so smooth the process and I felt that it is the first time in my life that I pay for insurance that I can actually trust

Qover made the refund process of my insurance claim on a cancelled flight very easy. The website was easy to work with to upload documents and service was fast. Than you

Easy insurance company to make a claim. I’ve had the insurance for a few years now and I lost an item abroad. They are friendly to deal with and very understanding.

Résultat final très positif ! Mais après un petit stress lié aux formulaires à remplir pas toujours adaptés à notre situation!

They asked for many documents, but once I provided all of them, the claim was acceped within two days only.

Très bonne couverture. Communication transparente & claire, prise en charge rapide.

honestly I was shocked how fast and smooth was the experience. i thought its going to take days and ultimately will fail. but in 15 mins i had everything done and claim was accepted 2 days later

I have been waiting almost year to get my bicycle inspected by the insurance after making a claim. Unable to use the bicycle, paid a full year renewal and expert was finally involved this week. Terrible

facil y rapido

My Samsung Galaxy S25 Ultra was damaged beyond repair after a seawater incident and I was genuinely dreading the insurance claim process. From start to finish Qover made it completely painless. The process was straightforward, the team was responsive and professional, and the claim was approved quickly with no unnecessary back and forth. Victoria in particular was fantastic. Highly recommend.

Vanaf begin zeer duidelijk welke documenten nodig waren om dossier volledig te maken, steeds goede communicatie.