Good evening,it was so nice that James contacted me personali.There was a change in the order and he made a perfect solution.I am sooooo happy with my new curtains,i love m. Thank you James,you do ve... もっと見る
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Because of a manufacturing issue the curtain rings I received were not the correct size. But that was not a problem for James who went above and beyond to find us the correct rings. He spent a weekend... もっと見る
Item was not what I wanted, tried to email the sales team asking for a refund and was ignored me. Update: Comment below is apprwciated but is wrong, order was placed mid April and request... もっと見る
企業が回答しました
It was a nice surprise to come across a company that still displays a phone number on their website and actually answers the phone! I had a few queries so it was important that I could speak to someon... もっと見る
企業情報
当該企業による記述
Quality Poles offers a wide range of high quality Metal and Wooden Curtain Poles, Bedding, Curtains, Venetian Blinds, Curtain Tracks, Roller Blinds, Pole Accessories and more. We specialise in home furnishing products from manufacturers such as Hallis Hudson, Jones Interiors, Catherine Lansfield, Integra, Swish, Speedy Products, Cameron Fuller, Universal and more. We also ship worldwide, so no matter where you are, you can order the same great products at Quality Poles."
連絡先
The Street 2, IP20 0DF, Alburgh, 英国
- 01986 511078
- Sales@qualitypoles.com
- qualitypoles.com
4.6
優良
289件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick delivery but not great quality…
Delivered on time but quality of cushion acceptable but not the best.
They were overfilled and the zips not sewn in particulary well.
2022年8月31日
Quality Poles からの回答
Hi
Thank you for your review.
I apologise for the cushions being of an unsatisfactory quality.
The filled cushions you ordered are one of the lowest priced filled cushions that we supply at £6.99 each, so the quality naturally lowers at that price point.
The cushions may have been from a bad batch, so i will pass on the information to the supplier to see if they can fix the issues on future items.
Thank you
Regards
Quality Poles
Easy to order and very prompt delivery
Easy to order and very prompt delivery. Excellent service.
2022年8月31日
Failed to buy a suitable curtain rail…
Failed to buy a suitable curtain rail locally.
So looked on line and found your site,
The service was excellent and I was surprised when it arrived next day,
Brilliant choice
Thanks
2022年8月26日
Excellent service and speedy delivery
2022年8月23日
Ordered duvet set was here as very…
Ordered duvet set was here as very quick, was kept up to date with delivery and was a good buy
2022年8月17日
Gorgeous bedding at great prices
Gorgeous bedding at great prices. Customer service is fantastic!!
2022年8月1日
Excellent service and good price
2022年7月26日
Excellent quality duvet set
Excellent quality, arrived on time hassle free and well packaged.
2022年7月20日
Quick and easy experience
2022年7月20日
Very helpful on the phone
Very helpful on the phone. Excellent service. Ordered Thursday afternoon and arrived Friday morning, how quick was that! Very pleased with my purchase, all fittings supplied and reasonably priced too, would definitely use them again.
2022年7月8日
The quality of the product was…
The quality of the product was exceptionally poor . Low quality plastic .
Had difficulty contacting .mail not ignored .Repeated phone calls before a call back .Sent it back at a big cost in time and money to myself.
2022年6月16日
Quality Poles からの回答
Hi David
You ordered a metal curtain pole set and we have no plastic curtain poles available from any of our suppliers, so you are providing false and misleading information.
You mentioned that emails were ignored but we have not received any emails at all from you.
The only contact that we received from you was 3 voicemail messages (which you have also complained about) so i will outline the real situation below.
The times of your impolite voicemail messages on the Monday were the following.
3.02pm
3.05pm
3.08pm
Do you really need to leave 3 voicemail messages within the space of 5 minutes? surely 1 is suffice?
I went outside for a brief moment to organise stock and then called you back as soon as i saw your message. I don't have a dedicated call centre like Amazon.
Complaining about time and expenses to send an item back is also a bit much don't you think?
It also cost me a large amount of time and expenses to send the item to you, but i'm not going to complain about that as i have common sense and understanding.
Thank you
Regards
Quality Poles
Very efficient service especially as my…
Very efficient service especially as my order covered a bank holiday weekend due to the jubilee.
The duvet set was as advertised, nicely packaged and will make a special gift for my granddaughter's birthday.
Thank you
Marie
2022年6月14日
Order of 2 hand towels
Excellent with letting us know about delivery. Informative. Reassuring.
2022年6月8日
Excellent service and products
Excellent service and products. Arrived packaged so securely. Informed of the tracking every step of the way. Fantastic company
2022年6月6日
Very good quality chrome curtain tie…
Very good quality chrome curtain tie backs, excellent value for money.
2022年5月26日
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