Had my Quella single speed for about 4 years. Commute daily, takes an absolute battering. Desperately needed a new wheel - hub had perished. Expected a simple hub but tyres and inner tube included to... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Easy ordering system and we able to customise bike. Bike packaged up for delivery really well and was easy to assemble. Bike itself looks great and looking forward to riding soon! Only issue was th... もっと見る
Bought bike on 27/03/26. Since purchase date nothing has changed with the order. Still patiently waiting for any update on this order that was advertised as 2-3 business day delivery. Its n... もっと見る
Absolutely first class - would recommend without a second thought. Highly professional customer service going above and beyond to resolve courier delivery faff. Couldn't be more pleased with my Nero -... もっと見る
企業が回答しました
企業情報
Quella Bicycle について
当該企業による記述
Fixies exist at the unique intersection of thoroughbred track racing and urban fashion. Quella was created to encompass the best of both. We combine vintage inspired, minimalist British design and 21st Century track technology to create elegant, timeless bikes that function at the top end of the fixie market and, importantly, don’t break the bank.
Since our launch Quella has evolved into a company with big brand capability and small brand personality, with customer service at the forefront of all we do. Our bikes are hand-built in our ‘Old Egg Shed’ on the outskirts of Cambridge by our experienced team of bike-builders, allowing you almost limitless freedom in the builds that we can undertake.
連絡先
Unit D, Goodridge Business Park, Goodridge Avenue, GL2 5EA, Gloucester, 英国
- +44(0)333 400 2400
- sales@quellabicycle.com
- quellabicycle.com
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Great customer service for a set of new…
Great customer service for a set of new wheels. I’ve been riding my Quella for about 2.5 years and it’s still a fun, convenient bike to ride. Thanks!
easy order
easy order, great communication, definitely a reliable business versus other bike companies I came across that behave appallingly (single speed very colourful ones based in uk-make sure you pay on credit card)
Bought a pannier bag for my bike and…
Bought a pannier bag for my bike and the quality is excellent - everything looks well made, very waterproof and lots of thoughtful touches to make the bag super functional.
Overall a fantastic deal
Arrived very fast, good materials, bike rides great. Bought on cycle to work scheme for a good discount: was no fuss.
A beautifully made bicycle
A beautifully made bicycle. The Quella electric wheel upgrade was just what I needed. Customer service was great. Email and messages were answered promptly (swytch, are you listening?). A great experience
This is a great bike!
The service was good when I emailed and the despatch time was fast. I love the look of the bike and really enjoyed using it!
Small thing- I appreciate it was being delivered so I probably should have figured this out, but I don’t recall it saying assembly was required and there weren’t any obvious instructions. Maybe assumed I was a regular bike user?
Item arrived damaged
Ordered handlebars and they arrived damaged. They had a big scratch where’s the hand grips are to be fitted. Luckily the grips covered the damaged as I needed the handlebars ASAP and really didn’t want to wait for a return. Overall really poor quality control and will not order again from company

Quella Bicycle からの回答

Quella Bicycle からの回答
Best Customer Experience Ever
Been emailing with Spencer for quite a while getting my order just right. He had all the answers and was a tremendous help in making the process as smooth as possible. Huge thanks to him for his amazing service, and helping the vision for my bike come to life. Truly the best customer experience ever.

Quella Bicycle からの回答
Helpful staff, some confusion
Helpful conversation with staff, but my requirements got mixed up leading to a delay in delivery. This was probably due to dealing directly with you and London retailer, A&S cycles. I wanted to try out a hub gear model, but none available at the latter. It would be a good idea to have a form to make out detailing spec. before proceeding!

Quella Bicycle からの回答
Spencer is the GOAT!
Spencer is the GOAT!
I called and spoke to a fella called Spencer Friday morning, asking if I made a purchase now, if it was possible to be with me Saturday... 3 minutes later he called me back and said absolutely. Order made, bike arrived and in less than 24 hours and I had it built!
Assembly was very easy, if you've ever fixed a puncture then you can assemble a Quella bike. Solid bike, light weight and looks sleek! Very happy with the purchase

Quella Bicycle からの回答
Huge shoutout to the awesome team
Huge shoutout to the awesome team at Quella Bikes! 🚲 I got a puncture just a couple of miles from their HQ, and not only did they rescue me from a long walk home, but they also welcomed us in like old friends, gave us a tour, and sorted my bike out in no time. Super friendly crew, seriously cool bikes—I’ve definitely got my eye on the Cambridge! 👀 Thanks again, team—you’re absolute legends! 🙌

Quella Bicycle からの回答
Great service as always from Quella
Great service as always from Quella. Delivery was organised to fit in with my schedule and communication all the way through was top class.
Jonathan Kitcher - Siecle Velo Limited
Customer service was impeccable
Customer service was impeccable. I got a slight customisation and the buying process was really enjoyable. Bike arrived beautifully packaged and super easy to assemble. Would definitely recommend.

Quella Bicycle からの回答
Great Customer Service
Spencer provided excellent guidance in selecting the right product. His responses were consistently timely, and he demonstrated extensive product knowledge!
Very prompt response.
Top service, unbeatable price and excellent customer care from Spencer.
Was considering buying a quella for a good 18 months, reading reviews and asking other owners until finally deciding this is the perfect bike for me and my needs.
Look great with an unbeatable price and after riding my friends I was sold.
I got in touch with quella and Spencer responded within half an hour, he couldn't do enough for me and answered all my incessant questions quickly and clearly.
Spencer also helped me through my order and got it all processed for me without any issues.
Honestly cannot recommend them more amd their customer care is second to none, my only regret is spending 18 months on my decision.
Broke my chain and bought a new one
Broke my chain and bought a new one. Really friendly and efficient service. Happy customer.
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