Radio Warehouse レビュー 

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3日前

Thanks, Deborah! Great to hear the description helped you choose the right product, and that the earpiece is proving comfortable with clear audio on your Motorola radio. We look forward to assisting you again.

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6日前

Thanks for taking the time to leave a review; great to hear the pricing, shipping and communication all hit the mark. We look forward to assisting you again, anytime.

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2026年7月5日

Thank you for your feedback, and apologies for the confusion. Your experience deserves a clearer explanation than you received at the time.

The product you originally ordered (Wireless Pacific WP6WC-T) was priced at $498, discounted from its $660 RRP. The $660 you later saw against that item number online was this recommended retail price, not the product back on sale. Unbeknown to us when you placed your order, the manufacturer had discontinued this product, we only discovered this when we went to fulfil your order, and that due to an oversight the listing had not yet been removed from our website. We contacted you the very next day, and we've since updated the listing to show the product is discontinued and removed the pricing, so the same confusion can't arise again.

We then offered to specially procure an alternative six-bay charger from a different manufacturer, selected to suit both of your radio models, and you kindly confirmed by email that you were happy to proceed with the quoted price and 6–8 week lead time. This is not a product we normally stock or list on our website; our team specifically sourced it to fulfil your requirement. To help make up for the delay, we also shipped it to you by StarTrack express at our cost, and we're pleased it reached you in around 2 weeks, well ahead of the timeframe quoted.

The unit supplied, the CRS UMBC6, is priced at its manufacturer's RRP of $660 + GST, plus CRS's $25 + GST freight to bring it in — a total of $753.50, within 50 cents of the $754 you paid. You paid the standard retail price for the replacement, not a marked-up one. The additional $256 simply reflects the difference between the discounted price of your original order and the RRP of a different product from a different brand.

It is a genuine CRS UMBC6, supplied by CRS and itemised on your invoice, though we appreciate we didn't name the brand when offering the alternative, so it's understandable it wasn't obvious what you'd received, and we should have made that clearer. We're glad to hear it's working well.

I hope this clears up the mystery, please feel free to reach out to me directly if I can clarify anything further with you.

Ari Adar, General Manager — ari@radiowarehouse.com.au

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2026年7月1日

Hi Adam, thanks for your positive review. We look forward to assisting you again in the future.

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2026年5月22日

Hi Sharyn, thanks for your positive review. We look forward to serving you in the future!

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2026年5月11日

Hi Abe, thanks for your positive review. Our technical & service delivery teams are always happy to assist you again in the future.

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2026年4月21日

Hi Michelle, thanks for your positive review. Our team will be delighted by your feedback. We look forward to assisting your organisation in the future.

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2026年3月23日

Hi Richard, thanks for your review. Our service team are delighted to assist you anytime.

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2026年2月27日

Hi Julie, thanks for taking the time to review our service. We are on standby to assist your retail team at any time!

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2026年2月16日

Thanks, Tony, for your feedback. We will happily pass it along to our dispatch team. We look forward to serving you again!

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2026年1月23日

Hi Carolyn, thanks for your review, which will be shared with the team. We are happy to serve your entertainment venue. 😊 Please feel free to reach out to us anytime if we can provide further assistance.

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2025年12月2日

Thanks for your kind review. Our dispatch team work diligently to ship our customers' orders as quickly as possible. We look forward to helping you again in the future.

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2025年12月2日

Thanks, Nathan. We are proud to have served your retail chain for nearly 20 years. Your compliment is appreciated and will be passed to our service team. We look forward to assisting you again.

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2025年12月2日

Thanks Dan, we are constantly improving our website information and product range. Glad you found what you were looking for. We hope to assist you again in the future.

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2025年11月14日

Hi there, thanks for your order and review of our service. We hope to assist you again in the future.

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2025年11月14日

Thanks Eric - We appreciate your business. Your review will be passed on to the team.

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2025年11月5日

Thanks Mick. We try to make it as easy as possible 😊 We appreciate you taking the time to review our service.

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2025年11月5日

Hi Renee, thanks very much for your feedback. Our service delivery team will be delighted.

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2025年10月15日

⭐ We always aim for transparency, clear communication, and great service — even when challenges arise.

Hi there,

We’re sorry to hear you were disappointed with your experience. I’ve personally reviewed your order and would like to clarify a few points.

The items you ordered were bespoke headsets imported from Sweden, which typically have a 3–4 week lead time. When the supplier mistakenly sent the wrong part, we contacted you immediately and offered either a refund or to reorder the correct items. You confirmed by email which items you wished to reorder, and the correct parts arrived within the updated—though understandably extended—timeframe. To help minimise further delay, we provided express courier shipping at no additional cost.

When you later mentioned a possible fault, our service team reached out promptly, and you emailed us confirming that the issue had been resolved. We always stand behind our products, and if anything had been faulty, we would have replaced or refunded it right away.

We truly appreciate your patience throughout this process and remain committed to honest communication and great customer care. If there’s anything else we can assist with, please don’t hesitate to contact me directly at ari@radiowarehouse.com.au

Ari Adar
General Manager
Radio Warehouse

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2025年10月12日

Thanks Justin, we look forward to serving you again.