I've been trying to make your reviews api work for 3 weeks and it always answers as service unavailable. I asked to open a ticket two times via the chat assistant and I didn't receive any email about... もっと見る
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My trial got blocked even though I had not used a single credit. To test the platform properly, I paid for the account. We only used 15 credits out of 500 because the results were not meeting my re... もっと見る
I had struggled a lot to extract infos from Amazon websites and keep up to date with constant layout modifications on their stores. Then I discovered Rainforest API. It just works, it is very well doc... もっと見る
企業が回答しました
I have only great things to say about this company and API. Extremely well documented, robust, and responsive. On top of that, every single one of my questions was answered with just a few minutes (th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Rainforest is the real-time Amazon product data API you've been looking for. No manual rules or web-scraper maintenance required. Getting reliable and high-scale Amazon product data is difficult - that's why we created Rainforest. Customers use Rainforest to build apps and services to support the Amazon ecosystem.
連絡先
250 Wharfedale Road, Winnersh Triangle, RG41 5TP, Reading, 英国
- hello@rainforestapi.com
- rainforestapi.com
2.8
まあまあ
91件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Reviews api doesn't work
I've been trying to make your reviews api work for 3 weeks and it always answers as service unavailable.
I asked to open a ticket two times via the chat assistant and I didn't receive any email about it.
2026年5月4日
My trial got blocked even though I had…
My trial got blocked even though I had not used a single credit. To test the platform properly, I paid for the account. We only used 15 credits out of 500 because the results were not meeting my requirements and it was consuming more credits on each request. I decide to not proceeed.
When I requested cancellation and a refund, they refused, saying that since some credits had already been used, they could not process the refund.
2026年4月30日
The data is awesome the only thing that…
The data is awesome the only thing that is frustrate me are the barcodes that couldn’t find
2026年1月27日
I am evaluating the Rainforest API.
I am evaluating the Rainforest API.
I sent this request:
api[dot]rainforestapi[dot]com/request?api_key=***&type=reviews&amazon_domain=amazon.de&asin=B01M4MCUAF&page=1
And got:
Error: 503 Service Unavailable
I cannot see what reviews look like via the API Playground also
The documentation says I can pass "reviews" in the type parameter. But I can't
The Support agent (Wynn AI) on the website was completely unhelpful
2025年12月22日
自発的なレビュー
They quickly resolved a technical issue
I ran into a minor problem with implementing an API for my website. I was pleasantly surprised at how quickly customer service responded to me, identified the problem, and provided a solution.
2025年4月19日
Rainforest API won't commit to fix bugs and won't refund your money
Search requests don't work as advertised
Search requests only return the first page. If you send a search query to pull from page=1 to page N, it will only return the first page. When confronted with the issue they did not commit to fixing the issue.
They did offer a workaround to send individual queries one page at a time. But that does not work for us without major development effort on our end to change the way we populate and maintain collections.
Here is how they explained their bug system works:
"First, I wanted to give you a quick overview of our JIRA ticketing prioritization. Our ticketing system is weighted to allocate resources to the most impactful issues, measured by factors such as the quantity of customers reporting. At this time, this issue does not meet requirements to reallocate resources from other projects, and sadly we cannot override this or bump the priority based on our findings here, although we have added them to the JIRA ticket for our team."
Since they couldn't commit to fix the bug, I asked for my for my money back. They refused. Instead, they offered "to roll over your unused/remaining credits from this cycle to the next cycle if we're unable to fix the issue by then."
I cannot recommend Rainforest API until they change their practices
2024年11月27日
自発的なレビュー
Rainforest API からの回答
Thank you for the feedback, Ricardo. We apologize for the business disruption as our team works to address your issue. The workaround is a temporary proposal, and our team will share a more definitive timeline as soon as possible. We do understand the urgency and will reach out to you via your ticket to see if we can find a more suitable resolution for you until the issue is resolved. Thanks again.
Simple API with Good Documentation
Very simple API with clear documentation. Was a breeze to get up and running using the function we chose to use.
2024年9月25日
Rainforest API からの回答
Hi Dave. Thank you for taking the time to share your feedback! We know how important it is to have a quick and smooth start with any product, and we're happy to hear Rainforest API has been working out well for you. Let us know if we can ever be of any support.
good data but not quick response
2023年8月28日
自発的なレビュー
Rainforest API からの回答
Hi Altiforti. Thanks for taking the time to share your feedback. We're sorry to here that your experience using Rainforest API has not been satisfactory. Our Customer Success team is happy to look into any issues that might increase response time. Please reach out at hello@rainforestapi.com so we can investigate.
Rainforest API からの回答
Hi there. Thank you for the feedback! We aim to make your work easier and support you with quality documentation. Happy to hear you are satisfied with Rainforest API.
Evil Company If You Want to Cancel/Pause Subscription
If you want to cancel/pause your subscription for next month, they cancel your account immediately.
This is a very dark, nasty pattern from the programmers. Unforgivable if you want to do business.
2024年4月8日
Rainforest API からの回答
Hi Thomas. Thanks for sharing about your experience. We're sorry that you have had trouble with your subscription. Rainforest API offers the option of deleting (canceling) or deactivating (pausing) your account. If a user selects the option to delete their account, they will be prompted to confirm, and then the account will be closed and the customer ID deleted. If a user deactivates their plan, they will also be prompted to confirm, and their subscription will then be deactivated. Their API key can be used again upon reactivation. (The user can always choose to request a new API key as well.)
We do not currently offer an option to set a date in the future to pause or cancel your subscription, however, you can deactivate and reactivate as needed. If you are having any issue with account deletion or pause, or want to share any recommendations about how to make the cancellation or pause process more straightforward, please write us at hello@rainforestapi.com. Thanks again.
data is highly unreliable data
data is highly unreliable data. I was also blocked from logging into my account and forced to overpay.
2024年2月27日
自発的なレビュー
Rainforest API からの回答
Hi there, Zac. Sorry that you experienced a login issue! If you're open to reactivating your account, we'd be happy to provide you a credit so you can retest the API and work with our team to get to the source of the data issues. Please reach out to hello@rainforestapi.com. Thank you!
Don't be deceived
Don't be deceived, this is just screen scraping Amazon websites. There's very little value added beyond (I assume) using a network of proxies to get around Amazon's protection mechanisms.
The expensive API doesn't provide valuable insights, data or anything actionable unless it already exists in Amazon.
There are so many opportunities to add value, but Rainforest misses the mark on them all. Find a product by GTIN?.. nope - you have to do that manually. Get categories for a product?.. nope - nothing valuable coming back from Amazon.
Update to response from Rainforest:
I did try and raise my concerns, your team was uninterested in engaging with me and dismissive.
I'm also curious as to why you would publish the email address we use for your service.
You've clearly no regard for customers, privacy or data.
2024年2月28日
Rainforest API からの回答
Hi Customer 1. Thanks for sharing your feedback. We are sorry that you feel deceived and have not found Rainforest API to meet the needs of your use case.
Rainforest API provides web-scraped data from public domain sources, as we note on our website. As you said, we do provide data that exists on Amazon — we do not claim to provide proprietary data that is not open to the public (from the various Amazon domains) or any specific insights based on the data. We manage all the complexities that come with web-scraped data collection, where other web scrapers (built in-house by customers, for example) may fail due to lack of efficient use of rotating IPs and device profiles to prevent detection and blockage of data.
Our aim is to ensure that the data we provide supports our customers in forming valuable insights and finding actionable opportunities. To that aim, Rainforest is built to help you do that as easily as possible, for example, with functionality like search by GTIN (with the target Amazon domain). We have a large and vibrant customer base that utilize the product for their analytics and ecommerce needs at significant scale, however, we fully recognize that customers have differing needs.
If you are willing, we'd love to have a product representative connect with you to learn more about any difficulties you’ve encountered and the specific scenarios you'd like Rainforest API to support. Please let us know if that might work by sending a note to hello@rainforestapi.com, attention: Product & Engineering.
A complete scam
A complete scam. All they do is screen scrape the Amazon products page. They do not have any data not easily publically assessable. Their support is incompetent, the only place they have resources is in billing and collections. Once they know about you, they spend all their efforts trying to steal your money each month instead of fixing their broke, inconsistent service.
2024年2月11日
自発的なレビュー
Rainforest API からの回答
Hi Judge. We are very sorry to learn that you feel you have been deceived and that you have been let down in your support experience. We certainly aim to provide a completely different experience than what you are describing and would love to have another chance to help you correct any issues you are experiencing.
Rainforest API provides web-scraped data from public domain sources, as we note on our website. We do not claim to provide proprietary data that is not open to the public (from the various Amazon domains). We manage all the complexities that come with web-scraped data collection — our methodology and specialization of technology expertise for effective scraping, where often other web scrapers (built in-house by customers, for example) may fail due to lack of efficient use of rotating IPs and device profiles to prevent detection and blockage of data. With our technique of page parsing, full-browser rendering and javascript execution, our customers can pull in product, search results, offers, and seller data from any page on an Amazon domain.
As we are not able to identify an associated ticket with your name here (on Trustpilot), please email us at hello@rainforestapi.com to investigate your issues further. We are eager to make this right for you.
I was charged even though I asked to…
I was charged even though I asked to stop my subscription.
2023年11月18日
Rainforest API からの回答
Hi there. Thank you for sharing your feedback. We are sorry that you are having an issue with account cancellation. Our support team shared instructions at that time on deleting (or deactivating) your account. We'd love to help you if you are having trouble! Please reach out for further assistance at hello@rainforestapi.com.
Sorry for any inconvenience. Looking forward to getting this resolved for you!
Customer support immitating support
Customer support tried to convince me that having 30-50 seconds of response time for single listing API request is normal and I shouldn't expect API to work for any valid Amazon product url.
2023年11月24日
Data is wildly inconsistent
Data is wildly inconsistent. Many times the Product API sends back responses that the ASIN has its buybox removed, or no description, or price...and all those things are there on the actual page. Rainforest's scraping is not very good if you're relying on it for accuracy.
2023年10月30日
Rainforest API からの回答
Hi John. Thank you for your business and this review. Our Customer Success team would love to get to the bottom of the inconsistency you are encountering with the Product API. We're not aware of any specific issues as you describe, so it would be helpful if you could provide an example. Please reach out to hello@rainforestapi.com so we can resolve this for you. Looking forward to connecting soon!
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