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Ramcricket.co.uk レビュヌ 150

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TrustScore 5段階評䟡の2

2.1

クリケット甚品店
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5぀星のうち1の評䟡

Ordered a cricket kit for my son on 23 April. Hadn't heard anything by 29 April so called Ram only to find out that when I ordered the kit, it wasn't actually in stock and wouldn't be with me until... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

Ordered some cricket balls, junior size. They sent me the wrong size by mistake and have ignored all 3 emails I've sent asking to sort out an exchange. What poor customer service and a bang average c... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Was bought a RAM cricked bag and loved it. Unfortunately it ripped after a couple of uses. I know this isn't common as I have friends who have had similar bags for years. I contacted customer servi... もっず芋る

5぀星のうち2の評䟡

I bought their challenger package, the kit is ok and seems durable enough, the bag is roomy with plenty of pockets. On the leg pads, I do think the straps could do with being longer, as the middle one... もっず芋る

䌁業が回答したした

䌁業情報

  1. クリケット甚品店

さたざたな倖郚゜ヌスから提䟛された情報

Having sold cricket balls, cricket training equipment and clothing for over 10 years, alongside our involvement in rugby, we have a passion for the sport and the experience to produce high quality products for all levels of teams. Supplying over 3000 schools, universities and clubs during this time, alongside individuals, we are able to offer incredible deals to keep you training to the highest level in both the on and off seasons.

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2.1

期埅以䞋

TrustScore 5段階評䟡の2

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5぀星のうち2の評䟡

You dispatched the wrong items

You dispatched the wrong items - not happy!

2018幎4月28日
自発的なレビュヌ
Ramcricket.co.uk ロゎ

Ramcricket.co.uk からの回答

Hi There

I am sorry to hear you have received an incorrect item. I have emailed you directly so we can get this sorted for you ASAP.

Kind regards

Dave Packer

Ram Cricket

5぀星のうち1の評䟡

Rubbish Communication

I placed an order and received an order confirmation. I assumed everything was okay and it would be dispatched asap.
Had to call and ask where the goods were. I was informed goods were out of stock and they were hoping to have them back in the following week. Lady apologised that I had not received an email to that effect.
This is unacceptable. I should have been told when I placed the order that they were out of stock and given the option to cancel and go elsewhere.
I needed the goods urgently so feel let down. Will not use this company again.

2018幎4月25日
自発的なレビュヌ
Ramcricket.co.uk ロゎ

Ramcricket.co.uk からの回答

Hi Susan

My sincere apologies for how you feel your order was handled.

We had a delay on an incoming order hence we were unaware at the time of order that we wouldn't be able to dispatch that day, unfortunately, Rachel, who you spoke to did not find that out before your call so again apologies on that. We have put in place more vigorous processes within our operations team in order to avoid this going forward.

I believe you have now been refunded for this. If you have any further issues please contact me on david@ramcricket.co.uk.

5぀星のうち1の評䟡

Still waiting for my order

Still waiting for my order.
It has been promised on two occasions.
Ordered and paid for on 6 April.

2018幎4月17日
自発的なレビュヌ
Ramcricket.co.uk ロゎ

Ramcricket.co.uk からの回答

Hi James

Sincere apologies for the delay in this order reaching you.

I can see that this order was dispatched earlier this week and is now at the Parcelforce hub being processed for delivery tomorrow on Parcelforce tracking IL3455655 .

We will refund your shipping cost as this has clearly taken too long.

Kind regards

Dave

5぀星のうち1の評䟡

Goods not received and no response to


Goods not received and no response to emails

2018幎3月26日
自発的なレビュヌ
Ramcricket.co.uk ロゎ

Ramcricket.co.uk からの回答

Hi there

Apologies for the delay in your order arriving. I can see that this was processed on the day of the order and dispatched with our courier Parcelforce. I am investigating with them now and will update you as soon as I know more.

Kind Regards

Dave

Ram Cricket

5぀星のうち5の評䟡

Perfect

Very helpful and polite when I telephoned them. Very competitive prices and prompt delivery. Will happily buy from them again the next time I need some more cricket equipment.

2018幎2月19日
自発的なレビュヌ
5぀星のうち5の評䟡

Very happy

Very good product and quickly rectified parcel force’s error. Thank you very much.

2018幎2月4日
自発的なレビュヌ
Ramcricket.co.uk ロゎ

Ramcricket.co.uk からの回答

Hi Robert

Having tracked your order I can see it is now out for delivery today with ParcelForce, the tracking number is XA7857036. Apologies for the there seems to have been a delay with our courier so I am investigating that with them. By way of an apology for the slow delivery, we have refunded your freight charge in full.

We are sure the product will live up to expectations for you and thank you for the order.

Kind regards

Dave

Hi Robert

On Friday the item was received back to our warehouse showing that the delivery was attempted on the 5th and 6th of February. Following on from those attempts the parcel was waiting for collection from the local Parcelforce depot. You should have received a card highlighting this from Parcelforce. If that has not happened on this occasion we will take this up with ParcelForce. I will call you tomorrow in order to arrange a good time for delivery which will enable you to be in to sign for it.

Kind Regards

Dave

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