Rask AI レビュー 

Rask AI からの回答

2026年6月14日

Hi Amban,

Your first review in March contained a specific complaint.

Your second review in June contains only one word: "Scammers."

It's an interesting evolution. Usually reviews become more detailed over time, not less.

For anyone reading: our plans, billing model, and subscription terms are publicly available. If we've made a mistake, we're happy to investigate it. If there's a real issue, we're happy to discuss it.

But replacing an argument with a label doesn't make the argument stronger.

We wish you well.

Rask AI からの回答

2026年6月14日

Thank you for the thoughtful review.

We particularly appreciate your point about human review. One of the biggest misconceptions about AI localization is that the goal is to remove humans from the process. In our experience, the most successful teams use AI to do 80–90% of the work and let experts focus on the final quality decisions.

We're glad the workflow worked well for your team and, most importantly, for your client.

Rask AI からの回答

2026年6月14日

We're genuinely sorry that you weren't happy with the result.

That said, "complete piece of shit" doesn't give us much information to investigate.

Every week we help customers improve lip-sync results by reviewing specific projects, languages, and source videos. Sometimes the issue is fixable, sometimes it's a limitation of the source material, and sometimes we simply fall short.

In all cases, we'd much rather look at an actual project than argue in adjectives.

Our support team remains available if you'd like us to review it.

Rask AI からの回答

2026年6月14日

Hi Javier,

Thank you for taking the time to share your experience.

Reading your review, it's clear that the biggest issue wasn't just translation quality or rendering speed — you had a deadline and needed a video for an important professional presentation. We understand how frustrating it is when a project doesn't come together in time.

That said, we would like to clarify one point. You concluded that Rask is not suitable for professional or corporate use. Many organizations, including global enterprises, use Rask to localize training, marketing, media, and educational content at scale. Your experience reflects a project that did not meet expectations, but it does not reflect every customer experience.

We also don't believe that acknowledging limitations or actively improving the product is evidence that a product is "not ready." Quite the opposite — we believe transparency is important, especially in a fast-moving AI category.

We're sorry that we didn't deliver the experience you expected, and we appreciate the feedback.

Rask AI からの回答

2026年6月14日

Hi,

This sounds less like a product complaint and more like an account access issue, and if that's what happened, I understand your frustration.

What concerns me most in your review is the statement that nobody responded to your emails for an entire year. That is certainly not the experience we aim to provide, and it doesn't match how our support team typically operates.

If you're still willing, please reach out to us with the email address associated with your account. We'd be happy to investigate what happened and review the billing history together.

And no, a subscription renewal by itself is not a scam. But if we failed to help you access or manage your account, that's something worth looking into.

Rask AI からの回答

2026年6月14日

Hi Alonzo,

Waiting an hour just to watch a spinning wheel isn't a particularly compelling AI experience.

Something clearly went wrong with your project, and we'd be happy to investigate if you contact our support team with the details.

Thank you for the feedback.

Rask AI からの回答

2026年6月14日

Hola,

Gracias por tu comentario y, sobre todo, por reconocer que los resultados siguen siendo buenos.

Tienes razón en que la experiencia gratuita hoy es más limitada que hace unos años. Con el tiempo hemos aprendido que nuestros usuarios suelen dividirse en dos grupos.

Algunos buscan una solución rápida y pueden evaluar el producto en pocos minutos.

Otros necesitan probarlo con proyectos reales, volúmenes mayores y flujos de trabajo más complejos antes de tomar una decisión.

Si perteneces a este segundo grupo, te animamos a contactarnos. Con frecuencia ofrecemos pruebas ampliadas y acceso adicional a equipos que están evaluando proyectos de localización más grandes, para que puedan probar Rask de forma adecuada antes de comprometerse.

En cualquier caso, gracias por acompañarnos desde hace tanto tiempo y por compartir tu opinión. Valoramos mucho este tipo de comentarios.

Rask AI からの回答

2026年6月14日

Thank you, Cassandra.

Voice cloning gets most of the attention, but what matters most to us is helping people share knowledge across languages.

We don't believe every video needs an AI avatar, a virtual studio, or a complete reinvention. Sometimes the most valuable content is simply a real person with real expertise and something worth saying.

Our job is to help that message reach more people without losing its meaning along the way.

And yes, we're also big believers that customers should be able to reach an actual human when they need help.

Thank you for the kind words.

Rask AI からの回答

2026年6月14日

Thank you, Julia.

I particularly appreciate your point about reviewing quality before paying. AI localization works best when people can evaluate it on their own content, terminology, and use case rather than relying on generic examples.

I also love that you highlighted Teamspaces. Some of our most successful customers don't use AI to replace human review — they use it to reduce the amount of work their experts need to do. Bringing native speakers into the workflow for final review is often what turns a good result into a great one.

Thank you for sharing your experience.

Rask AI からの回答

2026年6月14日

Thank you, Evghenii. Translation quality is something we care deeply about, so it's especially rewarding to hear this. We’re also happy our team could support you along the way. Thank you for being part of Rask.

Rask AI からの回答

2026年6月14日

Michael, thank you for the candid feedback. We've made significant improvements to performance and dubbing quality since your review. Some publishing integrations also depend on third-party platforms, but we appreciate you highlighting the issue.

Rask AI からの回答

2026年6月14日

We're sorry to hear this. Many customers choose Rask not only for localization quality but also for the responsiveness of our support team, so we're disappointed to hear we fell short in your case. We take feedback like this seriously and appreciate you bringing it to our attention.

Rask AI からの回答

2026年6月14日

Tony, this review is difficult to read. We believe billing issues should be handled fairly and reasonably, and our team regularly works with customers to resolve them. Thank you for taking the time to share your experience.

Rask AI からの回答

2026年6月14日

Hi Airgun,

Rask serves millions of users, and like any software company, we make mistakes. What we don't do is build a business around confusing billing or trapping customers in subscriptions.

In fact, we regularly issue refunds and spend a surprising amount of time helping customers resolve situations that many companies would simply close with a link to their terms.

Rask AI からの回答

2026年6月14日

Hola Luis y Alicia,

Rask es un producto complejo, y es evidente que no logramos establecer las expectativas correctas en su caso.

Funciones como lip-sync, traducción, clonación de voz y edición han evolucionado enormemente con el tiempo. Sin embargo, siempre hemos creído que los clientes deben entender claramente qué incluye su plan, qué funcionalidades están disponibles y qué pueden esperar del producto.

La experiencia que describen está lejos de ese estándar.

Rask AI からの回答

2025年3月26日

Thank you for sharing your feedback. Like we mentioned multiple times in our communication with you, we sincerely regret the challenges you've encountered and genuinely appreciate your openness throughout our conversations.

For visibility, we want to share our POV here: we carefully reviewed your situation and are committed to finding practical solutions. As previously communicated, we're offering several resolution options, including restoring your full quota of minutes and extending your account validity by 12 months, alongside dedicated hands-on support to optimize your future experience.

We hope this demonstrates our good faith and willingness to rebuild your trust, and we look forward to working with you on your localization project and making sure it's successful.

Rask AI からの回答

2025年3月26日

Thank you for sharing your feedback, David.

We regret that your experience did not meet your expectations. Our subscription covers core features, with additional advanced options available separately to provide flexibility based on individual needs, and it is clearly communicated on our pricing page. Dubbing to 135 languages we support is offered across all of our plans.

We’d appreciate an opportunity to clarify this further and help you find the right solution. Please reach out directly, and our team will be happy to assist you.

Rask AI からの回答

2026年6月14日

Hi M.A.,

Looking back, we should have handled this situation much better.

Your concern centered around a lip-sync issue that remained unresolved for too long, and we did a poor job communicating what would happen to your available minutes while the issue was being addressed.

Since then, both our lip-sync technology and our support processes have improved significantly, but your experience remains an important reminder of the standard we expect from ourselves.

Rask AI からの回答

2026年6月14日

Hi Jurgen,

Over the past two years, we have significantly expanded our support team and customer operations. Questions about subscriptions, renewals, and refunds are among the highest-priority issues we handle.

The experience described in this review does not reflect the level of responsiveness we work hard to provide today.