RC Willey was quick to honor my request for a gift card for half the balance of our refrigerator's extended warranty cost that we bought, since we made no claims against the warranty during the first... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I had a wonderful experience at RC Willey. Everyone I interacted with was outstanding, from the salespeople to the checkout counter staff, customer pick-up team, and the person who helped load my ta... もっと見る
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I have to begin by saying I hate shopping for furniture because the sales people usually don't listen to us about our style or what we're looking for, but today Vic changed my mind by actively listen... もっと見る
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We were shopping for a new couch. We were greeted when we walked in the store, then given lots of space to browse and try different living room sets. No pressure. There were staff walking by interm... もっと見る
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企業情報
当該企業による記述
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
RC Willey
当該企業による記述
- Committed to You
- For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.
Affordable Prices Guaranteed
Affordable furniture, appliances, and electronics since 1932
When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online
連絡先
6636 Lonetree Blvd, 95765, Rocklin, CA, 米国
- 9167702400
4.1
ほぼ満足
311件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
No one picked up my call when I called…
No one picked up my call when I called the Rocklin store. Rang until a recording came in saying they couldn’t answer.
2025年9月17日
RC Willey - Rocklin からの回答
Lynn, would you be willing to email us at customer.support@rcwilley.com with a date, time, and the number that you called so we can look into this further for you?
RC Willey - Rocklin からの回答
We apologize for any inconvenience caused during your shopping experience. We unfortunately do not have control over direct from manufacturer shipped products. If you need further assistance, please pair with our online Customer Service at 888-584-5156.
RC Willey - Rocklin からの回答
Hi June! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
The sales Doly was fantastic she really…
The sales Doly was fantastic she really knew her business and inventory she got us our purchase in the fastest possible time
2025年8月25日
RC Willey - Rocklin からの回答
Thank you so much, Frank, for the kind words for Doly, and the 5-star review! We are so glad to hear she made sure you were able to make your purchase quickly and seamless without any issues. We hope to see you again soon!
Amazing knowledge and customer service!
2025年8月25日
RC Willey - Rocklin からの回答
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Everyone I spoke with was extremely…
Everyone I spoke with was extremely helpful. Over and beyond what I am use to in customer service.
2025年8月20日
RC Willey - Rocklin からの回答
Hi Sheila! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Communication is terrible
Communication is terrible. I'm on my 3rd attempt to deliver my furniture I paid in full for, we'll see if it happens this time
2025年8月9日
RC Willey - Rocklin からの回答
I apologize for the inconvenience and frustration you have experienced. We appreciate your feedback, and we will pass this information along to the appropriate department for internal review. Please call our California customer service at 916-770-2750 if you need any assistance with your delivery.
Your company seams very organized and…
Your company seams very organized and it makes everything easy. I enjoy purchasing from RC Willey every time I do. Thank you for being a great company!
2025年8月18日
RC Willey - Rocklin からの回答
Hi John! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Very helpful in assisting me with my…
Very helpful in assisting me with my purchase(which I made online and over the phone). Delivery and setup technicians were also very helpful and knowledgeable.
2025年8月5日
RC Willey - Rocklin からの回答
Hi Margie! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Bed Frrame Replacement Sommunication Issue
Our CalKing bed wooden slat broke in the middle of the night on a Saturday. The Rocklin store was closed on Sunday so I ordered through Amazon on Sunday but would not receive for two weeks. After one night of sleeping on the floor, I ordered a bed frame replacement on Monday. Rec'd an email that it was available on Tuesday. Just defore leaving the house to pick up noticed and email that says it was NOT AVAILABLE.Rearrange the bed to sleep on the floor, but then decided to call Online Support. THEY said it was ready for pickup. Prompt service getting it loaded into my car, but WASTED A HALF DAY due to an inaccurate email.
2025年7月28日
RC Willey - Rocklin からの回答
David, we apologize for the confusion with your recent online order.
We understand that these miscommunications are frustrating, and we do appreciate your feedback.
We will send this over to our web team to investigate the issue. However, in the meantime, if you do need any further assistance please reach out to our online help desk office and they will be glad to help you.
You may reach our online help desk at,
(888)-584-5156
Option 1
Mon-Sat
7 AM - 9 PM MST
Thank you.
Our salesperson Samuel M is the best!
Our salesperson Samuel M. was one of the most professional, knowledgeable and trust worthy persons I have met at RC Willey... perhaps in any store! He sincerely had our best interests in mind and patiently guided us to the product that ideally met our needs. I would choose to work with him every time I walk into your store. You are fortunate to have him on your team!
2025年7月17日
RC Willey - Rocklin からの回答
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Damaged dressing/bed, rude manager
My husband and I ordered a bed set from RC Willey and it was supposed to be delivered today. The delivery guys came in and they said the dresser was not even loaded in their truck because it was damaged in the warehouse. First of all, how do we not get a call about that? I took this day off work so I can received the furnitures. I called their customer service, and a manager named Carena at their Rocklin location answered, and she couldn't be the rudest person I have spoken with. I kindly asked her to please include in the note to not tightly wrap it in the warehouse because that is what the delivery guys told me to do. And she kept saying, "I cant do anything about this, I will call you tomorrow." I understand its not her fault, nor the delivery guys, but a simple kindness and apologetic tone would have gone a long way. I called back and I spoke with Christina from customer service and she helped me reschedule my delivery date, sadly it would be a week from today. I have not encountered a rude manager in customer service before, and as they say, there's always a first time. I don't truly understand why Carena had to treat me the way she treated me. RC Willeys please check on your employees.
2025年7月10日
自発的なレビュー
RC Willey - Rocklin からの回答
Hi Karen! I apologize for the inconvenience and frustration you have experienced. Our customer service agents and managers are unable to make any changes to orders or deliveries when the delivery is still out making deliveries. That is why you were told you would receive another call. Our system does not allow any changes when deliveries are actively occurring. Since you called and spoke with our customer service, the drivers did finish all of their deliveries and you were rescheduled for the next date we had available, which is 07/17/25. We appreciate your patience and recommend calling our California customer service at 916-770-2750 if you need any other assistance.
RC Willey - Rocklin からの回答
Hi Krissy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Great customer service.
2025年6月23日
RC Willey - Rocklin からの回答
Thank you so much for the 5-star rating! We are so glad to hear that our customer service team made sure to accommodate your needs. We look forward to seeing you again soon!
After I caught on to how the web site…
After I caught on to how the web site worked, ordering was easy. Thank you.
2025年6月15日
RC Willey - Rocklin からの回答
Thank you so much Linda for the 5-star review.
We are so glad to hear that you found ordering on our online webpage was easy! We hope that we can see you shop with us again soon!
Love the ease of ordering online
2025年6月7日
RC Willey - Rocklin からの回答
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Worst delivery experience EVER
This review is purely based on our delivery experience (on two separate occasions). Absolutely disgusted is an understatement. We were awaiting a response to our issues from the first delivery, then crazily went back and ordered from them again. Only for an even worse experience to occur. Two gentlemen, awful attitude problem, delivering clearly damaged items with no packaging. We did not want to accept the delivery and they refused to take it back. Furthermore, spoke to us (in front of our children) in the most condescending and confrontational way. When asked why they wouldn’t take it, we were simply told they didnt want to. I could go on but we’re simply shocked. Not looking to shop here EVER again! Will be cancelling orders placed. Don’t say you weren’t warned.
2025年5月23日
自発的なレビュー
RC Willey - Rocklin からの回答
Gill, we sincerely apologize for the recent experience you had with our delivery team.
Would you be willing to E-Mail us at customer.support@rcwilley.com with your Account number, Phone number, or Order number, so we can look into your issue further?
Thank you.
Great customer service
Great customer service. The person that was helping me was very well informed and offered every option possible to help me. I will definitely be back for my next purchase.
2025年5月23日
RC Willey - Rocklin からの回答
Thank you so much Ginna for the kind words for our team! We are so glad everyone made sure you had the best experience possible, and we hope to see you again soon!
RC Willey - Rocklin からの回答
Thank you for your review.
We are glad you had a positive experience with us.
See you again soon!!!!
I love the quality Karastan carpet and…
I love the quality Karastan carpet and premium pad from RC Willey. Our feet never felt so good!
2025年5月14日
RC Willey - Rocklin からの回答
Thank you so much for the 5-star review! We are so glad to hear that you are enjoying your new carpet. We hope we will continue to see you shop with us soon!
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