First frustrated that initial quoted low price turned out to be glasses without lenses. After required options added price doubled (even before additional optional add-ons). Then received incorrect pr... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’ve been trying to return a pair of readers for three weeks and haven’t gotten a single response! HORRIBLE!
Not impressed. Totally understand that Covid-19 impacts everything but it took 20 days to receive my order. I keep receiving computer generated emails asking me to recommend them to my friends. Funny... もっと見る
企業が回答しました
I should have checked here first. My glasses broke like another review, while wearing them. I was going to process a return but I figure after reading other reviews I will just cut my losses and chalk... もっと見る
企業情報
当該企業による記述
Shop a wide selection of women's and men's affordable reading glasses, bifocals, reading sunglasses, and computer glasses in a variety of powers (+1.00 up to +7.00). Shop over 500 styles under $20.
連絡先
1300 Windhorst Way, Ste A, 46143, Greenwood, 米国
- 1-800-210-3975
- readers.com
1.3
ひどい
213件のレビュー
最近のレビュー依頼の記録はありません
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This is a scam business
This is a scam business. i ordered glasses 6 weeks ago, my credit card was charged and there is no delivery or tracking information. No one responds to emails or phone calls. I am soon taking legal action against this company.
2020年12月22日
自発的なレビュー
Readers.com™ からの回答
Hi Carol! Thank you for taking the time to share your recent experience with us. We're so sorry that you've had some trouble getting ahold of us. We are experiencing high volumes of calls, emails, and live chats resulting in significant hold times and longer than average response times for all inquiries. Providing excellent service is at the heart of our mission, and we were working as hard as we can to continue providing timely responses, please know, we are responding to all inquiries in the order they are received.
Due to nationwide shipping delays, the delivery of orders is taking longer than normal to arrive. However, you should have received your shipping confirmation emails weeks ago, as any order placed Monday- Friday normally ships the following business day. We'd be happy to look into this further for you, if you could call or live chat us with your order number, we'd be happy to give you an update.
You can reach us at info@readers.com or by calling 1-800-210-3975.
No glasses after three week wait
I ordered glasses before Thankisgiving. I received a notifaction they were being mailed on November 24th. They did not leave the supposed USPS facility until December 6th and arrived at the Philadelphia distribution facility the same day. They were to arrive the next day, then on 12/10. No glasses on the 11th and no evidence of my account at their site. It seems that many people are asking if Readers.com is a scam site. I am now a member of that group. No response from them and no one answers a phone.
2020年12月12日
自発的なレビュー
Readers.com™ からの回答
Hi. Thank you for sharing your experience with us. Providing excellent service is at the heart of our mission, and we were working as hard as we can to continue providing timely responses, but we are experiencing high volumes of calls, emails, and live chats resulted in significant hold times and longer than average response times for all inquiries.
Your order has shipped, but due to nationwide shipping delays, the delivery of some orders is taking longer to arrive than originally estimated. We appreciate your patience as shipping carriers work to deliver packages as safely and quickly as possible.
You can reach us at info@readers.com or by calling 1-800-210-3975.
Glasses broke in less than 5 seconds…
Glasses broke in less than 5 seconds not even kidding they are terrible!!
2020年12月5日
自発的なレビュー
Readers.com™ からの回答
Hi Wilfredo! We're so sorry to hear that your glasses broke so quickly. We take quality very seriously and are always looking for opportunities to improve our products. We would be happy to work with you to make this right, please feel free to contact our Customer Happiness Team at your convenience. You can reach us at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!
I got the Otto 7005 2.5 readers
I got the Otto 7005 2.5 readers and frames cracked after about 2 weeks. Disappointed for sure. Went back to the Foster Grants that have lasted over a year.
2020年12月5日
自発的なレビュー
Readers.com™ からの回答
Hi Harold! Thanks so much for your feedback. We're so sorry to hear that your Otto glasses broke so quickly. We continually strive to provide quality and affordable products. If you would like to contact our Customer Happiness Team we would be happy to work with you to make this right. You can reach us at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!
Glasses arrived absolutely nothing like…
Glasses arrived absolutely nothing like what I had ordered, sent ema with pictures, response due to COVID will be delays in response, will be interested to see what they come back with. Is this a scam?
2020年11月7日
自発的なレビュー
Readers.com™ からの回答
Hi Lynette! Thank you for sharing your recent experience. We can assure you we are not a scam, and we're terribly sorry for our mistake. We do see that one of our agents replied to your email suggesting a possible solution to make this right.
We're so sorry for the inconvenience and disappointment. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if and let us know how we can assist you further.
I have been ordering bifocal sunglasses…
I have been ordering bifocal sunglasses for many years. Just got my new pair and very disappointed in them. Fit and quality was so cheep!! Very, very disappointed!!
Will be returning😡
2020年10月23日
自発的なレビュー
Readers.com™ からの回答
Hi Patricia! Thank you for your feedback. We're so sorry that you were disappointed with the quality and fit of the pair you recently purchased. Please don't hesitate to call our Customer Happiness Team at 1-800-210-3975 if you would like assistance with setting up a return/exchange.
GREAT Customer Service
I bought some readers, but unfortunately they didn’t fit right the I lost a screw. I called to get another pair, but due to a bad fit. They don’t do repairs so they immediately refunded my purchase...no questions asked. Shey was my Customer Service Agent and she was amazing!!! She was very helpful in trying to help me find a replacement pair, but all the ones I liked would be too large for me. I will recommend Readers.com to anyone.
2020年10月23日
自発的なレビュー
Readers.com™ からの回答
Hi Lani! Thank you for sharing your recent experience with our team. We love it when kind words are sent our way, and we're so glad Shey served you well enough to deserve them.
Please don't hesitate to call our Customer Happiness Team at 1-800-210-3975 if there is anything we can assist you with.
What has happened to this company?
I purchased a pair of Readers several years ago that lasted 3 years. The next pair a year...then down hill from there. I have had these maybe 3 months and the frame is cracked. I ordered a +2...all I need to read my PC. They shipped the wrong pair! Now I have to wait until they get the "wrong" pair they sent to get correct pair....if I ever do!
It is now 6 days after I wrote this review! I was assured by Readers that the correct pair of Readers has been been shipped 5 days ago. I haven't seen them yet. They did receive the wrong pair back and had the nerve to charge me for sending them back. These people are total "MORONS"! This was their error yet they charge me!
2020年10月23日
自発的なレビュー
Readers.com™ からの回答
Hi Elizabeth! Thank you for sharing your recent experience. We're so sorry for our mistake in sending you the incorrect item. We see that your order arrived on 10/22 and you contacted via email on the 23rd. Our team quickly had the correct item sent out to you and was delivered on 10/30. We appreciate you giving us the opportunity to fix our error.
We're so sorry for the inconvenience and disappointment. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
This was the first time I have ever…
This was the first time I have ever bought any reading glasses of TV 📺, I was very nervous, and very very disappointed in how long it took for them to get here but, let's be honest here, that could be due to covid,they seem great, and are 100x better than the dollar tree cheap crap I buy in bulk because they stretch out,become loose fitting, and break so often,as long as these stand the test of time I would definitely reorder i even like them better than the ones I got from Amazon .and really love the large selection
2020年10月20日
自発的なレビュー
Readers.com™ からの回答
Hi, Stacey! Thank you for taking the time to share your feedback on your recent purchase. We're so sorry that it took longer than expected for your order to arrive, but we are so glad to hear that you enjoying your glasses! We greatly appreciate your business!
Please don't hesitate to call our Customer Happiness Team at 1-800-210-3975 if there is anything we can assist you with.
I'm a "serial" user of readers
I'm a "serial" user of readers. Bought several pairs in response to a tv ad years ago and they were very good quality. Continued to buy 3 per order. This year, the quality changed. Hinges break. The plastic at the hinges was also breaking. The plastic seem cheaper and more brittle; lasting only a week. Worse than the worst dollar store product and costs a lot more.
2020年10月9日
自発的なレビュー
Readers.com™ からの回答
Hi Virginia! We're so sorry that you were disappointed with your order of The Arlo. We want our customers to be 100% satisfied with their purchase and we would love to help resolve this for you.
We see that you've reached out to our Customer Happiness Team and they have replied to your email and offered a couple of solutions. If you would like to proceed in setting that up, please email us or give us a call at 1-800-210-3975.
Horrible!!
Horrible!!! I returned 2 pairs unopened as I ordered the wrong type. I had sent 4 emails regarding where my refund was. They asked for my tracking number and when I sent it to the I got my refund less shipping BUT I paid my own return shipping fee. I have a receipt for shipping showing I paid cash. Go to Walgreens they provide better customer service
2020年10月2日
自発的なレビュー
Readers.com™ からの回答
Hi Sheila!
Thank you for sharing your recent experience. As listed in our Help Center (https://www.readers.com/help/returns-exchanges/)
"Due to an influx of orders, please allow additional time for return and exchange processing. Once the return package arrives at our warehouse, it will be placed in the queue for return item inspection prior to being processed."
Since you used a shipping carrier of your choice, our Customer Happiness agent needed to ask for your return tracking number in order to verify it's location and expedite the processing of your return, so you wouldn't experience any further delays. For more information on shipping charges and our return policy, please visit https://www.readers.com/help/refund-shipping-fees/.
We're so sorry for the inconvenience and disappointment. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Three pairs for $10 apiece
Three pairs for $10 apiece, they were every bit of what I expected. I don’t understand the bad reviews. Shipping was a bit slow but the quality of the glasses seem OK so far. I felt like the three pair for 30 bucks was a good deal
2020年9月30日
自発的なレビュー
Readers.com™ からの回答
Thank you for taking the time to share your feedback, Kim! We're so glad that you are enjoying the your reading glasses. Thank you for your business!
This is the single worst company to…
This is the single worst company to order from on the planet. They charge you immediately and your order sits at their warehouse for weeks.
First time I ordered from them SIX WEEKS. The second time? NEVER RECEIVED THE ORDER.
DO NOT ORDER FROM THIS COMPANY IF YOU EVER WANT TO SEE YOUR PURCHASE.
Additionally their product was cheap... crappy seconds from China you could buy in the bargain bin.
2020年9月30日
自発的なレビュー
Readers.com™ からの回答
Hi, Marcus! Thank you for sharing your feedback. We do charge at the time the order is placed, and your order shipped 3 business days after we received your order. There is a lot going on in the world right now, and carriers are also experiencing delays due to COVID-19. Although we have estimates for delivery times, unfortunately, once the package leaves our warehouse, we have no control over the speed and route it takes to get to you.
We do see that you emailed our Customer Happiness Team and they assisted you. We're so sorry the shipping took longer than expected. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Glasses were ok
Glasses were ok, I guess you get what you pay for, I added a pouch to the order, and it was the cheapest plastic I have ever seen, no protection there. Order glasses with cheap in mind, DO NOT order the pouch
2020年9月29日
自発的なレビュー
Readers.com™ からの回答
Thank you for sharing your feedback. We're so sorry that you are unhappy with the quality of the reading glasses pouch. We want our customers to be 100% satisfied with their purchase. Would you like help to facilitate a return, or choosing an alternate style for an exchange? Please don't hesitate to call our Customer Happiness Team at 1-800-210-3975 if you would like assistance with setting up a return/exchange.
Within a month all 3 pair that I…
Within a month all 3 pair that I ordered fell apart. Very low quality. Do not recommend. Dollar store readers hold up better that these do
2020年9月11日
自発的なレビュー
Readers.com™ からの回答
Hi, Lauren! Thank you for your review. We're sorry to hear that your glasses broke so quickly. While our glasses don't include a warranty, we do expect them to last a reasonable amount of time. We would be happy to work with you to make this right, please feel free to call our Customer Happiness Team at 1-800-210-3975 so we can assist you with this.
Cheap and made in China
Had I known these glasses were made in China, I
definitely would NOT have purchased them. Cheap garbage. Returning is not worth the effort. There is nothing on their website that mentions where there products are made. Stating your company is based in the US does not mean they manufacture anything here. Like I stated, cheap garbage.
2020年9月4日
自発的なレビュー
Readers.com™ からの回答
Thank you for your feedback, Elaine! We have manufacturers throughout Asia and the locations vary by style, and we carry 500+ styles on the site.
Our team would be happy to assist you in setting up a return or exchange if you would like. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
Ordered 2 pair... Received only one
Ordered and paid for 2 pair of glasses... received only one. Have attempted to contact customer service 3 times but have received no reply. Their profits must be great.
2020年9月3日
自発的なレビュー
Readers.com™ からの回答
Hi, Kev! Thank you for sharing your recent experience! Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
We are terribly sorry about our mistake and we would like to make it right for you. Please feel free to call our Customer Happiness Team at 1-800-210-3975 and we would be happy to help.
Regrets!!!!!
I am so mad at myself that I'm out of $30 doing business with this company. I ordered 2 pair of bifocals, 1 reading and the other a sunglass. The readers were received with a long scratch in the bottom reader area. Quality control should have caught that, but things happen. My issue is that 4 days after emailing the company, I have not received a reply. I am pissed because that is totally unacceptable and inexcusable. I'm just going to send both pair back and lesson learned!!!!
2020年9月3日
自発的なレビュー
Readers.com™ からの回答
Thank you for sharing your recent experience! Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
We do see that one of our Customer Happiness Specialist replied to your email on 9/3/20.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
I wish I read the reviews before…
I wish I read the reviews before placing my order. The glasses were crap and when I went to return (their easy return policy) I was told my order was not eligible for returns or exchanges. 70 bucks right down the toilet.
2020年8月31日
自発的なレビュー
Readers.com™ からの回答
Hi, Mike! Thank you for your review! We're so sorry the glasses weren't what you were hoping for. While do have some products that are not eligible for a return, we would be happy to see if we can find an alternate solution for you. Please feel free to call our Customer Happiness Team at 1-800-210-3975 for assistance.
Amazing look and quality!
I just got my readers and they look amazing! I’m blown away with the quality.
This is my first time ordering from you guys and it was a great experience....Thank you!
Teresa
2020年8月30日
自発的なレビュー
Readers.com™ からの回答
Thank you for taking the time to share your feedback, Teresa! We're so glad that you are enjoying your reading glasses. We greatly appreciate your business!
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