Rebate Mate 

THEY RECEIVED MY MONEY IN OCTOBER AND THEY HAVE BEEN GIVING ME EXCUSE AFTER EXCUSE. MANAGER ANNE CLAIMING TO “INVESTIGATE” THE DELAY AND THEN NEXT THING CLAIMING TO NOT BE IN OFFICE..NO UPDATE GIVEN BACK..CHERRY IGNORING MY CALLS.I FEEL I HAVE BEEN SCAMMED AND I AM ESCALATING THIS TO WHEREVER IT TAKES ME!WOULD NEVER RECOMMEND ANYONE TO USE THEM!

I had over £2000 rebate in their account since October 2025 no reply from them ..I have emailed them and called 4 different numbers …no reply this is a scam company, I will now be getting police companies house and tax office involved ..Anna Williams is a scammer!! The company has 2 addresses in Birmingham and according to companies house registered in Cardiff .,. I sent emails and texts with my details asked them to confirm receipt of the info absolutely no reply …..
Beware of Anna Williams she’s a scammer

She is not an accountant, the accountant is Accountancy in Telford who does the accounts, receives the tax rebate then transfers into rebatemate and PAYEback account, she is a business consultant and a bad one at that, I spoke with the accountant.. so Anna there is no need to wait until end of December either get the funds into my account immediately or I will be contacting them and relevant authorities and getting you for embezzlement, theft and getting your companies struck off the register !! I have sent you on your phone number the relevant information if you don’t want to talk to customers keep ignoring them this is the only other option to get you to react !!!!

There shocking there customer services are now ignoring me they received my refund on the 2 nd of October I am still waiting for my payment they are now ignoring my calls and e mails
SCAM COMPANY

**update** **09/01/2026**
I can confirm after a very long wait, nervous one no doubt I have officially received my money!! Whoop whoop.

I was told back in December 2025 by Ann Williams I would get my payment on 9th Jan 2026, so I emailed a few days ago to double check to find Ann Williams has now left the company and to email an alternative member of staff which is all in the email, so I did, the next day as soon as they started for work they called me and explained to me they are now under new management and they have a lot to get through as Ann has left and they are playing catch up but she reassured me and couldn't apologise enought about my bad experience I've had.

I'm so happy in the end it finally got sorted. Thank you to the staff that managed to sort it all out for me in the end.

**Original first post**
I started my clame in 2024 and to be honest it was myself that did t fill out all the details etc in a timely manner due to my change of name took a while legally and getting all my id changes to proceed further but once that was all done I finished everything I needed by June/July 2025, I started with Catalina, but now been feeling with Millie, everything went fine, but I've not heard anything via the genial email they use since I got told my 3 out of 4 years of reclaiming amount and wether I wanted to accept it, which I did, and nothing since. I've chained contact via the number on what's app like I had done throughout my process with Millie but only a reply to say she will need to check with Anna and get back to me, nothink since.
No reply to my emails from the only email address I have with is the generic which you find on Thier website.
I'm apart of a very big work groups and 3 members of staff got Thier money quickly last year which then others like myself started the same process but there is 3 that's I'm aware of without asking everyone that have been in the same situation like myself now, sitting awaiting for 3-4 months with no reply after accepting the 3 years total amount confirmed of money to come back to us!!

I'm starting to get nervous about this and the situation which is making my very anxious and worried, as a new mother to a 4.5 month old, that was looking forward to recieving this payout to help with my maternity time off work, my gut is telling me there is something is wrong and this maybe a scam now.

If it turns out it's not then I will take this review down after posting a new up-to-date one. Please if you read this, check to see if I have put a new up to date review incase this post gets removed, if it does and I haven't left another review then something is not right with this company.

I also noticed it's changed hands or at least a % of the company has in February of 2025. Has this got to do with anything??

Rebate mate, please can you get back to my via email and responded with an answer to my case please!

Was kept updated throughout the process

Couldn’t fault anything

9 months they spent doing a self assessment rebate for me.
I got selected for an id check from hmrc which i gave them all the info etc the day after as they said they would handle it 30days later they had submitted it online to hmrc which i could of done the first day. I had letters from hmrc fining me £200 which i had to get them to get cancelled for submitting thing late, ive also had another £50 fine for a late submission which they've then sent me the info to get it cancelled my self and then said after 9 months they no longer want to finished my rebate claim and have withdrawn as been my agent with no real explanation and taking 2 weeks to respond to emails. Yeh i know others who started after me with them already getting payouts

From day one and until I’ve got my tax rebate into my account, Rebate Mate have been amazing.
It was my first time claiming for a tax rebate and Cherry has made the whole process as easy as it can get.
Cherry is knowledgeable, professional, very helpful and her customer service is one of the best that I’ve ever experienced. Great company to deal with which is very rare nowadays.

I dealt we Cameron and he was amazing from start to finish. My payout was really quick around 3/4 weeks!! I will be referring him to all my friends 100%. Highly recommend Tax mate and especially Cameron he was so on the ball with everything very professional and very friendly x

Be very careful with this company very little communication never respond to emails. All i got was email they on annual leave that was 2 moths ago i email 2 peopeb..They have left me to pay penalties terrible service.. they dont explane to you things properly when u can and cant clame correctly and they wont get it trouble you are. And if hmrc investigate you and find u clamed falsely you will have to pay back all by ur self rebate mate wont pay back fee you paid..

Just been paid out my rebate. Couldn’t fault anything. Was kept updated all throughout and the process was surprisingly simple.

Thanks to the team

Great customer service, would recommend. Especially recommend Cherry who was a great help and very professional!

Rebate mate has been really grateful with my tax returns, from the start to the end. Very good with communication as well on every step. Thank you Anna for everything.

Anna Williams from Rebate Mate was great. From start to finish she was so approachable and helpful taking away all the stress in claiming back my tax. Contacting them was easy too via WhatsApp. I was informed every step of the way and once my claim was settled the funds transfered over quickly.

What’s not to like . Rebate mate did all the leg work after getting some details from myself and great communication from start to finish from Georgia . Thanks again can’t recommend this service enough 👍🏼

Spoke to Georgia, during this journey and she has been very helpful. She has kept me updated and honestly it’s a really good thing they have going on here and it helps people. Only advice ask that they don’t change your tax code or if changed, change back as soon as just so it benefits you 🙂🙂

Looked after by Joe, really helpful and painless. Took a little longer than expected but was straight into my account when they had the rebate. Recommending to everyone I know!

I would like to thank Anna at rebate mate what a great lady thanks for all your help and advice thanks again kevin

Just received my tax rebate using Rebate Mate and couldn’t fault one bit. Great communication and friendly staff.

Thanks

Everyone I spoke to was friendly, professional, and very helpful.
All queries were dealt with rapidly and patiently.
Came highly recommended and for good reason.