I purchased a Ring battery and a few months later it stopped charging. Red Rock kindly offered an exchange subject to me returning all supplied accessories the box, and lead etc. After waiting n... もっと見る
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I purchased a Tile product which failed several months later. It was replaced immediately and with no hassle. All communications were swift. Can't fault them!
企業が回答しました
I received this camera alarm by post and took me who is useless on normal set ups but I think the took me about 10 minutes
I ordered through the eBay shop. Ended up having an issue with the item when I got around to installing it. Despite it beyond eBay’s returns period Red Rock were really proactive and helpful with issu... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are an independent and trusted re-seller offering a wide variety of technological goods at reasonable prices.
連絡先
Premier House, Harrow Lane, GU7 3LD, Godalming, 英国
- 01483343188
- info@redrockuk.co.uk
- redrockuk.co.uk
4.5
優良
106件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
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I received this camera alarm by post…
I received this camera alarm by post and took me who is useless on normal set ups but I think the took me about 10 minutes
2026年5月8日
自発的なレビュー
I purchased a Tile product which failed…
I purchased a Tile product which failed several months later. It was replaced immediately and with no hassle. All communications were swift. Can't fault them!
2026年4月13日
自発的なレビュー
Red Rock UK Ltd からの回答
We’re so pleased to hear that our customer service team were able to resolve the issue quickly and hassle-free.
We always aim to make things as smooth as possible if something goes wrong, so it’s great to know the replacement and communication met your expectations.
Thanks again for choosing us.
Red Rock UK
This must be the tightest company I’ve ever dealt with
I purchased a Ring battery and a few months later it stopped charging. Red Rock kindly offered an exchange subject to me returning all supplied accessories the box, and lead etc.
After waiting nearly a month for the replacement (apparently they mislaid my return) it then arrived minus the power lead. Now I am being asked either drive 180 miles to collect it or pay the postage to return my own power lead!
2026年4月27日
自発的なレビュー
Red Rock UK Ltd からの回答
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration.
To clarify, we didn’t initially receive your return, which is why there was a delay in sending a replacement. Once it became clear there had likely been an issue with the courier and the item was misdelivered, we arranged a replacement as a gesture of goodwill.
Regarding the power lead, this item is not included with the product as standard, which is stated on the listing. However, we did offer to supply one as a goodwill gesture, asking only that postage be covered.
We appreciate your feedback and we're sorry we weren't able to offer a more positive outcome.
Great service!
I found this seller on eBay. And decided to buy a watch from them. The watch turned up promptly and was very well packaged.
Sadly after having the watch for 10 months it stopped charging. I contacted Google but as I'd bought the watch from eBay they recommended I contacted the seller. So I did. These guys were absolutely great. They asked me to send the watch back to them (for free) and then issued me a replacement a day out two afterwards. They responded to all my queries quickly, efficiently and kept me updated on my return. Great customer service. I would recommend buying from this company in the future.
2026年4月24日
自発的なレビュー
Red Rock UK Ltd からの回答
We’re really pleased to hear that your watch arrived quickly and safely, and even more glad that we were able to resolve the issue for you when it stopped charging. We always aim to make the returns and replacement process as smooth and hassle-free as possible, so it’s great to know you felt well supported and kept informed throughout.
Your recommendation means a lot to us, and we truly appreciate your trust in our service. If you ever need anything in the future, we’ll be more than happy to help.
Red Rock UK Ltd からの回答
Thanks for sharing your feedback - we're really glad to hear that you approve.
Helpful and proactive customer service
I ordered through the eBay shop. Ended up having an issue with the item when I got around to installing it. Despite it beyond eBay’s returns period Red Rock were really proactive and helpful with issuing me a refund.
2026年4月17日
自発的なレビュー
Red Rock UK Ltd からの回答
We’re sorry to hear there was an issue with the item, but we’re really pleased we could step in and help get things sorted for you. Even when something falls outside of the standard returns window, we always do our best to support our customers where we can.
We appreciate you recognising the effort from our team, and we’re here anytime you need assistance in the future.
Excellent company
Ordered a Tile keyring fob on eBay from this seller, it arrived in perfect condition and is exactly as described, would definitely use them again 😀
2026年4月16日
自発的なレビュー
Red Rock UK Ltd からの回答
We’re really pleased to hear your Tile keyring arrived in perfect condition and matched the description exactly. That’s exactly the experience we aim to deliver every time.
We truly appreciate your support and look forward to serving you again in the future.
Red Rock UK Ltd からの回答
We’re glad to hear everything arrived quickly and exactly as expected. We appreciate your support and hope to serve you again soon.
Red Rock UK Ltd からの回答
Thank you for your kind words - This means a lot and we're glad we could help.
New radio was in dirty and torn…
New radio was in dirty and torn packaging with the wrong charger - it's obviously a used return from a previous customer
2026年4月11日
自発的なレビュー
Red Rock UK Ltd からの回答
We're sorry to hear that. We'd love to resolve this for you and find out more about your order. Please email us directly at info@redrockuk.co.uk and we'd be happy to help.
Ring door motion sensor
Ring door motion sensor and door bell is a great new addition to my home to make me feel safe again which is what I needed, and I can see who's coming to my door before they get to the door which is a bonus. So thank you 😊
2026年3月24日
自発的なレビュー
Red Rock UK Ltd からの回答
It is fantastic to hear that your new Ring doorbell and motion sensor are providing you with a renewed sense of safety and peace of mind at home. Being able to see who is at your door before they arrive is a huge bonus for security and convenience.
We are thrilled that this addition is exactly what you needed. Thank you for choosing us!
Blink Cam + Sync fm Red Rock
Bought on 16th, arrived 19th. Blink camera plus sync device at great price. I could not believe how straight forward the setup process was. It all worked well for me. This one takes memory stick. So no subscription ahead for me. Txs.
2026年3月19日
自発的なレビュー
Red Rock UK Ltd からの回答
This is great to hear! Thank you for your kind words! We're glad to hear that the setup process was straightforward and everything worked well. If there's anything more we can do for you, please don't hesitate to reach out.
No packaging or charging lead
Bought two Ring batteries. These were advertised as returns - ie packaging may be imperfect. No packaging at all ( except bubble wrap) and no charging lead. No even sure if these are genuine. Just charging them now.
2026年3月18日
自発的なレビュー
Red Rock UK Ltd からの回答
Thanks for sharing your feedback. We're sorry to hear that you were unsatisfied with the packaging that the batteries came in. Please note we do specify on our listing that these come in plain packaging. That said, if you're unhappy with your item, we do offer a 30 day moneyback guarantee and you'd be welcome to return it within that timeframe for a full refund.
Really good selection of products…..
Really good selection of products to choose from. Excellent service. Quick delivery. Pricing was spot-on xx
2026年3月16日
自発的なレビュー
Red Rock UK Ltd からの回答
Thank you for your kind words - we're really glad to hear your order went so well and that you were happy with our service. If we can help again in the future, please don't hesitate to reach out.
Our experience with Red Rock was…
Our experience with Red Rock was exceptional; they consistently provided updates, and all deliverables were precisely as committed. We rate their service a perfect 10 out of 10.
2026年3月16日
自発的なレビュー
Red Rock UK Ltd からの回答
Thank you so much for your kind words and the perfect score — it really means a lot to us.
We’re delighted to hear that you were happy with both the communication and delivery throughout. Providing clear updates and delivering exactly what we promise are things we take great pride in, so it’s fantastic to know that came through in your experience.
We really appreciate your support and look forward to helping you again in the future.
Red Rock UK Ltd からの回答
We're sorry to hear that the camera isn't working as expected. Obviously that's disappointing to hear but we'd love to resolve this for you. Please send us an email directly at info@redrockuk.co.uk and we'd be happy to offer troubleshooting guidance as well as offer help through our moneyback guarantee and warranty, whether that be a full refund or a replacement of a fully working unit if preferred.
Red Rock UK Ltd からの回答
This is great to hear! Thank you for sharing your feedback. We're glad to hear your order went well.
Red Rock UK Ltd からの回答
Thanks for letting us know! We're very happy to hear that your device arrived quickly and was as described.
The item i received was perfect as just…
The item i received was perfect as just as advertised.
2026年2月6日
自発的なレビュー
Red Rock UK Ltd からの回答
We appreciate you sharing your feedback - we're glad to hear everything was exactly as described.
Delivery on time could of done with an…
Delivery on time could of done with an instruction book for my phone
Instruction book received in an email the charge is every other day and is not a fast charger
2026年3月2日
自発的なレビュー
Red Rock UK Ltd からの回答
Thanks for sharing your feedback. We're sorry to hear that you weren't completely happy with the device. I've messaged you directly with some instructions so hopefully this is helpful to you.
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