Was hired to put together a redwood outdoor sauna and as a carpenter I have honestly never seen such low quality. Door wouldnât close, spliced wood, glue, and the crate was damaged (I pretty sure it w... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
We love our new sauna (Barrel with full window) Assembly was easy. Kit came very well packaged. Customer service answered all questions when they arose. Looks so nice we are getting questions from... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
I had another amazing experience at Redwood Sauna! This was my return visit, I was buying accessories for our sauna. Unfortunately, I had to exchange one of the items.. The process was seamles... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
åœè©²äŒæ¥ã«ããèšè¿°
At Redwood Outdoors, our purpose is clear: weâre here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing â whether youâre deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products â from traditional barrel saunas to modern cold plunge tubs â built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But weâre more than just product people â weâre sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And weâre here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community â building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if youâre looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first â youâre in the right place.
é£çµ¡å
20730 72nd Ave S, 98032, Kent, ç±³åœ
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4.2
ã»ãŒæºè¶³
298件ã®ã¬ãã¥ãŒ
顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
ãã®äŒæ¥ã¯ãããžãã£ãããã¬ãã£ãããåããã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã® 100ïŒ ã«åçããŠããŸã
éåžž48æé以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
customer service
2026幎2æ17æ¥
Redwood Outdoors ããã®åç
Thank you for your feedback! We're glad to hear you had a positive experience with our customer service. Our team is always here to help whenever you need us.
If you can put together IKEA furniture, you can build this sauna.
If you can put together IKEA furniture, you can build this sauna. It's that easy. The instructions and videos were clear, and the construction is very well thought out. Before we purchased, we had several conversations with the RO staff, who were extremely helpful and knowledgeable. They asked the right questions, which led us to a decision on size and features. We selected the Cabin Outdoor Sauna - 4 Person. The sauna arrived as promised, and the packaging was so well engineered that there was no breakage. We put our sauna on a roof deck, and it took only about an hour for 2 people to carry all the parts upstairs (1,000 lbs.). The only snafus we had were when I didn't read the directions correctly. The pieces can only go together one way. We only needed a screw gun and a rubber mallet. We learned that you have to be careful when taking the long pieces out of the box. They have a tongue-and-groove design and are shipped with the tongues in the grooves. So if you pull one of the boards out of the box without untangling them, you risk breaking off the tongues at one end. It is not a serious functional problem, but you may not like seeing it in the finished product. We also did not like the rolled roofing material. It was rolled extremely tightly and was hard to unroll without breaking. Maybe it had been sitting around for too long. The sauna heats up very quickly, and the App is amazing. I love turning on the sauna when I'm out walking the dog and having it ready when I get back. Our electricians found it easy to hook up. They had a question during the installation, and the RO office walked them through the hookup so they could finish in one visit. I've never had to wait to speak with someone in the office. We love our sauna, and we use it all the time. We highly recommend the product and the company. You can do this!
2026幎2æ5æ¥
Redwood Outdoors ããã®åç
Thank you so much for taking the time to share such a detailed and thoughtful review â this truly means a lot to our team. We're thrilled to hear that your experience, from pre-purchase guidance to delivery, setup, and ongoing use, met your expectations. It's especially great to know that the assembly process felt approachable and that our team was able to support you and your electricians along the way.
We also appreciate you calling out a few of the challenges you encountered. Feedback like this is incredibly valuable as we continue to refine both our packaging and materials to make the experience even smoother.
Itâs fantastic to hear how much youâre enjoying the sauna â especially being able to have it ready to go with the app before you even get home. Thank you again for your recommendation and for trusting Redwood Outdoors. Enjoy many more relaxing sessions ahead!
Everything you would want from a mailâŠ
Everything you would want from a mail order provider. I even had an issue with an item and they promptly made it right. Super attentive and available. Won my future business.
2026幎2æ12æ¥
Redwood Outdoors ããã®åç
Thank you for the kind words! We're thrilled to hear that your experience met everything youâd hope for from an online provider. While we always aim for everything to arrive perfectly, weâre glad our team was able to quickly make things right when an issue came up. Your support means a lot to us, and we truly appreciate the opportunity to earn your future business. Enjoy your Redwood Outdoors setup!
The sauna is awesome
The sauna is awesome, I love the wireless heating the panorama window. This isn't just practical for being a sauna its a statement piece.
2025幎3æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Redwood Outdoors ããã®åç
Thank you so much for sharing this! We're thrilled to hear that you're enjoying your sauna. The wireless heating and panoramic window really do make it both a relaxing experience and a beautiful statement piece. We're grateful you chose Redwood Outdoors and hope you enjoy many incredible sauna sessions ahead!
Cold plunge is of excellentâŠ
Cold plunge is of excellent construction.
Great wood. Shipping was quick and well coordinated.
Customer Service was excellent, I had question during and after set up and they responded quickly.
Looking to add a Sauna soon.
2026幎2æ11æ¥
Redwood Outdoors ããã®åç
Thank you for the wonderful feedback! We're so glad to hear that you're enjoying your cold plunge and that everything from construction quality to shipping and setup support met your expectations. Our team works hard to make the process smooth from start to finish, so it's great to hear that reflected in your experience. Weâd love to help you add a sauna when the time comes â and weâll be here whenever you're ready!
Redwood Outdoors ããã®åç
Thank you for your kind words! We're glad to hear you had a great experience with both our team and your product. Wishing you many relaxing sauna sessions ahead.
Redwood Outdoors ããã®åç
Thank you so much! Weâre thrilled to hear you had a fantastic experience with our customer service. We truly appreciate your support.
5 stars!
We've had such a positive experience with Redwood Outdoors from start to finish. Our sauna and cold plunge are such a high quality product and the support team really goes above and beyond.
2026幎1æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Redwood Outdoors ããã®åç
Thank you so much for sharing this! Weâre thrilled to hear your experience with Redwood Outdoors has been positive from start to finish. Itâs wonderful to know youâre enjoying both your sauna and cold plunge, and that our support team was able to go above and beyond. We truly appreciate your trust and support!
Barrel sauna: not happy with service and quality
I purchased a 6 person wide barrel sauna about 6 months ago. The company doesn't offer assembly service and says that assembling it is straightforward, which in my opinion is not accurate. It takes approximately 1.5 working days for two people to build it (also considering the roof tiles). After assembling it, I realized that there was a gap between the glass door and the frame, due to the door hinges being placed slightly too far from the frame (note: the door hinges come pre-installed to the frame, so this is not an assembly issue). When I called the customer support, they didn't offer to send anyone because they don't offer that service at all. All they can do it is sending me a $200 refund (note: I paid over 10K for sauna and heater). The repair eventually costed me $850, so the difference had to come out of my pocket.
In addition, the quality of the wood is rather mediocre and it's already started to splinter in several places.
Overall, this product and the service are not worth the money, and I wouldn't recommend.
2025幎8æ22æ¥
Redwood Outdoors ããã®åç
Thank you for sharing your experience. Weâre sorry to hear the process felt frustrating after such a significant investment.
Your sauna should be reaching 175â190°F at head level within 60â75 minutes of continuous heating, and weâd welcome the opportunity to reconnect directly to ensure everything is performing as intended.
Our goal is always a fully functioning sauna and a great long-term ownership experience. Please feel free to reach out so we can help.
Great customer service
Great customer service! Only glitch was our heater safety frame didnât arrive until 2 weeks after the sauna was installed.
2026幎1æ9æ¥
Redwood Outdoors ããã®åç
Thank you so much for sharing this. Weâre glad our team provided great support, and we appreciate your patience while the heater safety frame arrived. We hope youâre enjoying many relaxing sessions ahead!
Joe was great
Joe was great! Took care of my needs and sent me a follow up email immediately.
2026幎2æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Redwood Outdoors ããã®åç
Thank you for the kind words! Weâre so glad Joe was able to take care of your needs and follow up promptly. Weâll be sure to pass along your feedback â heâll truly appreciate it!
I have reached out multiple times withâŠ
I have reached out multiple times with questions and have always received a prompt detailed response that thoroughly answers my question and/or solves my issue.
2026幎2æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Redwood Outdoors ããã®åç
Thank you so much for sharing this! Weâre glad to hear our team has been able to provide prompt, detailed responses whenever youâve reached out. Consistency and clarity are important to us, and we truly appreciate your continued trust and support.
very responsive and they stand behindâŠ
very responsive and they stand behind their product, customer satisfaction is the main goal.
2026幎1æ8æ¥
Redwood Outdoors ããã®åç
Thank you so much for your kind words. We truly strive to be responsive and stand behind our products, so it means a lot to hear that reflected in your experience. Customer satisfaction is always our priority â we appreciate your support!
Very impressed with the entire process
Very impressed with the entire process. Great communication prior to purchasing, quick shipping. Most importantly, easy to follow instructions in both paper and video form. The sauna is awesome. Couldnât be happier.
2026幎1æ15æ¥
Redwood Outdoors ããã®åç
Thank you so much for sharing this! Weâre thrilled to hear the entire process â from pre-purchase communication to shipping and installation â met your expectations. We work hard to make both our written and video instructions easy to follow, so itâs great to know that made a difference. Enjoy your sauna â weâre so glad you couldnât be happier!
amazing customer service
amazing customer service, helped me with some parts that broke in my sauna! really good people!
2026幎1æ7æ¥
Redwood Outdoors ããã®åç
Thank you so much for the kind words! Weâre glad our team could help get those parts taken care of and back up and running for you. It truly means a lot to hear that you had a positive experience with us. Welcome to the Redwood Outdoors family!
Redwood Outdoors ããã®åç
Thank you! Weâre glad your experience was fast and easy â thatâs exactly what we aim for! Welcome to the Redwood Outdoors family!
Untrustworthy
The sauna itself is fine, definitely not a 4 person unless theyâre all children, but fine overall. Customer service response time took about a week each time. It needs to be noted for customers that they will need to help the delivery driver unload. The most frustrating part is the company continuously removing reviews that gives anything less than 5 stars. You are not a trustworthy company if you continuously hide feedback that will help potential buyers. I cannot in good faith recommend this company to anyone.
2026幎1æ9æ¥
Redwood Outdoors ããã®åç
Thank you for sharing your feedback. Weâre glad to hear the sauna itself is working well and appreciate your comments on sizing, delivery expectations, and response times.
Weâre sorry that our communication felt slower than expected and understand how frustrating that can be. We also want to clarify that we do not remove reviews based on star ratingâfeedback is only removed if it violates platform guidelines, and we value honest reviews as they help both us and future customers. We appreciate you taking the time to share your experience.
Perfect communication and delivery!
2026幎1æ9æ¥
Redwood Outdoors ããã®åç
Thank you so much! Weâre glad to hear communication and delivery met your expectations. We truly appreciate your feedback and support.
Great product and even better costumerâŠ
Great product and even better costumer service.
2026幎1æ9æ¥
Redwood Outdoors ããã®åç
Thank you so much! Weâre thrilled to hear youâre loving the product and had an excellent experience with our customer service. We truly appreciate your support.
The roofing materials could be muchâŠ
The roofing materials could be much better. Also include vapor barrier. For how much this sauna is that should be included. I would give 4.5 but it is not a choice. I was given money back for roof which I appreciate. Thank you
2026幎1æ8æ¥
Redwood Outdoors ããã®åç
Thank you for taking the time to share your feedback. We appreciate your thoughtful suggestions regarding the roofing materials and vapor barrier, and weâre glad we were able to provide a refund to help address your concerns. Your input is valuable and helps us continue improving our products and overall experience. Thank you for choosing Redwood Outdoors.
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã