Reelson Casino レビュー 

Reelson Casino からの回答

3日前

Dear Player,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.

We understand your frustration, particularly after sending multiple emails and not receiving the response you expected. We also understand your disappointment regarding the loyalty bonus. Our goal is to provide timely and helpful assistance, and we are sorry that your experience has left you feeling otherwise.

Please contact us via live chat or email at support@reelson.com so our team can review your concerns and provide clarification about any loyalty bonuses that may be available to you.

We appreciate your feedback and would welcome the opportunity to improve your experience.

Best regards,
Reelson Team

Reelson Casino からの回答

3日前

Dear Tommaso,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.

We understand the seriousness of your concerns, especially regarding your repeated requests to close your account due to gambling-related difficulties. Player wellbeing and responsible gambling requests are taken seriously, and we are sorry to hear about the frustration this situation has caused you.

Please contact us directly via live chat or email at support@reelson.com so our team can review your previous account closure requests and assist you. We understand that you have already attempted to resolve the situation, and we appreciate you bringing it to our attention again.

We would appreciate the opportunity to review your case carefully and provide the appropriate assistance.

Best regards,
Reelson Team

Reelson Casino からの回答

2026年8月14日

Dear Samuel,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.

We're very sorry to hear that your repeated requests to permanently close your account due to a gambling problem have not received the response you expected. We understand the importance and urgency of responsible gambling requests, and they should be handled with appropriate care and attention.

We would like your case to be reviewed as a priority. Please contact our support team via live chat or email support@reelson.com with your account details so your previous requests can be investigated and the appropriate action taken.

We appreciate you bringing this matter to our attention and hope it can be resolved promptly.

Best regards,
Reelson Team

Reelson Casino からの回答

2026年8月14日

Dear Matty,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.

We're sorry to hear about your frustration regarding the account closure and verification process. In certain circumstances, verification may be required to confirm account ownership and protect account security before specific requests can be completed. We understand, however, that being asked for additional documents when you simply want to close your account can be frustrating.

We would like the opportunity to review your case and clarify what is required to complete your request. Please contact our support team via live chat or email at support@reelson.com with your account details so the matter can be investigated and handled appropriately.

We appreciate your feedback and hope to resolve your concerns as soon as possible.

Best regards,
Reelson Team