Regalraum レビュー 157

If I could give 10 stars I would. Not only were the shelves I received stylish, sturdy and provided with everything needed for easy fitting, but the customer service I received from Regalraum was the absolute best I have ever experienced. There was a problem with the British delivery company that were supposed to complete the order. Donna at Regalraum immediately took control of the situation keeping me updated at every step, never making excuses despite the situation being out of her control, and going as far as sending out my order 3 times to try to get it to me with no prospect of being able to retrieve the previously sent goods. Absolutely great products and service, I highly recommend.....

I really do believe in - giving positive feedback when it is due.
I had an empty wardrobe that the previous owner just had a pipe hanging to hang their cloths with hangers, and two wooden shelves. I searched the web and I came across this company - I installed it this weekend and I am delighted with the result, especially for the price! I would also like to thank Saskia Stielke for fixing my mess and being to helpful!

Wir haben zwei BOON-Regale von Regalraum bestellt: Lieferung und Service 1a! Kleinere Probleme wurden blitzschnell, sehr unkompliziert und sehr freundlich vom Service korrigert. Auch das Regal ist super. Hier kaufen wir gerne wieder!

Produkt (Regal nach Maß) und Leistung sind bereits super. Der Support exzellent. Obschon zwei Regalböden erst nach längerer Zeit auf Grund von Beschädigungen beim Transport reklamiert wurden, kümmert sich das Team umgehend um Ersatz!

We’re very happy with the quality of the shelves from Regalraum, but even more impressed with their customer service. During delivery, one of the boxes arrived damaged and a shelf support had probably fallen out. I immediately contacted customer service and received a quick and friendly reply. Within 48 hours the missing part was delivered to our home free of charge.

This is how customer service should be: fast, correct and hassle-free. Combined with the solid quality of the products, Regalraum is an easy recommendation!

One small suggestion: the packaging could be improved. At the moment there’s too much empty space in the boxes, which allows parts to move around and risk being damaged during transport.

Vor zehn Jahren haben wir unser Boon-Regalsystem erworben. Mittlerweile sind es schon drei und wir sind immer noch hochzufrieden - die Regale halten immer noch perfekt und lassen sich flexibel an geänderte Wohnumstände anpassen.

Beim letzten Umbau haben wir nun 5 Türen nachbestellt. Leider nahm das Päckchen auf dem Postweg massiven Schaden. Noch am Samstagabend haben wir deshalb eine Mail an Regalraum geschickt, bereits am Sonntag(!) eine Antwort erhalten und am Montag ging schon das Ersatzpäckchen raus und kam nach einemTag in einwandfreien Zustand bei uns an! Perfekt!

Ganz großes Lob für diesen tollen Kundenservice!

Fantastic! Configured shelving online, good tracking to UK, beautiful quality product. Looks amazing once built. I absolutely love my new shelving. Excellent communication. Thank you. :)

Leider war die gelieferte Ware beschädigt. Der Kundendienst nahm sofort mit mir Kontakt auf und hat die Angelegenheit umgehend geregelt. Vielen Dank dafür. Die Gestelle sind toll und wir werden nach Bedarf wieder bestellen.

This has to be the best company I have ever dealt with! Fantastic ideas for our dressing room with really rapid responses to questions and suggestions. Delivery was rapid and good value. Product excellently made and easy to assemble.
I noticed a damaged panel after 2 years, initially missed, and was replaced for free and delivered in 4 days. Just incredible.
Staff are so friendly.
The company I am not able to fault and have recommended to many friends.
This is all for a customer in England, miles away! It is not the sort of customer service I am used to.
I will use this compeny whenever possible.

Einfache Zusammenstellung der benötigten Teile,3D Darstellung für bessere Übersicht, sehr schnelle Lieferung, sofortige Hilfe bei Problemen(fehlerhafte Bestellung meinerseits), sehr freundliches Personal.
Kann die Firma nur empfehlen.

Tolles Produkt. Aufbau war einfach und die Anleitung verständlich. Gute Qualität der Garderobe und simpel individuell anpassbar. Absolut ausgezeichneter Kundenservice.

Excellent je recommande vivement. Produit de qualité . Bon rapport qualité prix. Livraison rapide . Et si problème à l’arrivé du colis remplacement très rapide et sans histoire. C’est la première fois que je commande et je suis très satisfaite. Je n’hésiterai pas si besoin à passer commande de nouveau.

We used the online configuration tool to design the shelving. Then the shelves arrived on time and were high quality. Finally the excellent customer service team helped me with my queries.

I ordered glass shelves to the UK, ordering was easy and speed of delivery was excellent. I had a small issue for which I contacted customer services who were brilliant, responding the same day with a welcomed resolution to my issue. Great products and great customer services. Will definitely use again!

Still didn't receive the correct parts for my drawer. The first one was fine but everything was wrong for the 2nd one. They sent me new parts but it still doesn't work. It's amazing !

Magnifique résultat une fois monté le dressing Clos-it sur mesure, il est très aéré et ne charge pas trop la pièce, nous sommes ravis, superbe produit.
L’ensemble est un peu cher, mais vaut son prix.
Seul défaut, les minuscules vis imbus pour serrer les piliers et angles entre eux.
Demande quand même des compétences d’ajustage et niveau pas si facile à monter que ça en a l’air!
Néanmoins très satisfait

Gute Preise, toller Service, kulant und hervorragende Kommunikation. Alles was man sich von einem online Händler wünscht. Wenn ich Regalbedarf hab weiß ich wo ich in Zukunft kaufe.

This is our first time dealing with RegalRaum purchasing a stylish bookcase. The process was make effortless by Donna who’s communication make it comfortable navigate what buy & in turn to make the purchase. Thoroughly recommended & Will definitely be back 🤩

I recently ordered the ON-WALL system and absolutely love the way it looks – clean, modern, and beautifully designed. It fits perfectly with my space and expectations.

What impressed me even more was the outstanding customer service. Every time I had a question or needed help, the support team responded promptly, warmly, and with genuine care. They went above and beyond to assist me, and I truly felt supported throughout the whole process.

This has been one of the best customer service experiences I’ve ever had – thank you so much!

Außergewöhnlich freundlicher, zugewandter und kulanter Service. Wertige Lösungen für Einbauten. Immer wieder gern.