Regional Finance レビュー 

A Tale of Two Radically Different Experiences Stanley Rd. Branch GSO 27407

I have used Regional Finance in the past and received absolutely stellar service. My previous representative, **Ricardo**, provided excellent disclosure and a thorough, one-on-one explanation of the loan program and all its moving parts. He was incredibly diligent, ensuring I understood every single component of my agreement before moving forward. If you use this company, **I highly recommend asking for Ricardo.**

Unfortunately, my recent experience seeking a new loan with a representative named **Paul** was a complete nightmare after reading finalized loan documents. It was the exact opposite of the exceptional service Ricardo provided.

I received outreach from the office because they noticed I was shopping around for additional loans. When I dealt with Paul, he failed on every level to act as a proper financial guide:

* **Zero Transparency:** He never disclosed the full amount I was actually approved for. Had I not thoroughly read the paperwork myself, I wouldn't have known I was actually offered *twice* the amount he told me was available.
* **Hidden Terms:** He completely failed to disclose that this new loan was structured to automatically pay off an existing loan from there company—a crucial detail that stripped away my choice to accept a higher, better offer elsewhere.
* **Misplaced Priorities:** He was so overly focused on educationing me about minor computer logistics and how to format PDFs that he forgot to actually do his job as a sales representative and loan officer.

Paul saw that I had solid income and that all my documents were submitted correctly, yet he steered me toward the lowest possible payout while telling me my repayment rate would be higher. When I dug into the calculations myself and saw the bottom line, my heart dropped.

As a working hard to build my credit, it felt deeply discouraging to deal with a representative who seemingly assumed I was just desperate for quick cash, rather than treating me as a smart consumer looking to build a financial foundation. He took advantage of my trust and provided the absolute bare minimum of assistance.

I am incredibly disappointed that I didn't catch these red flags sooner, but I only discovered the higher loan offerrate and the forced payoff once the final loan documents were sent to me. It was a ridiculous, frustrating, and discouraging experience. If I ever use Regional Finance again, it will **only** be with Ricardo.

Ms.Jackson and Ms.Ray was very professional and helpful with me . I truly appreciate them both and will definitely recommend anyone to them for their services.

They do not follow through when they are to call back as they say they will. Was told by 3 different employees they would call back no call.

after 4hours they finally got us done ,then there direct deposit didn't go through ,been 2 days and still no deposit .I recommend you not use this company ,the people in Cookeville are good .but the company sucks we still haven't got the money

I just received a piece of spam from this 'company'...41.42%?! HAHAHAHAHA GTFOH! a Finance Charge of $1491 for the amount financed of $2400 for a total of payments $3891!!!! No one should do this. It's loan shark rates. The fact that they have over 3k ratings at a high score suggests to me that either they have bought these ratings, or there are too many people that are too gullible being scammed out of their money and aren't paying attention.

Getting a cash advance with a credit card has better rates! Report 'companies' like this to the BBB and CFPA

Laura and heather were so much helpful through the process. Excellent customer service.

I had an amazing experienceCristal Lopez very professional, very friendly and knew what she was doing. I can recommend this place to anybody and everybody that’s in need.

The loan process is very slow even when you have given them your info online and when you're a repeat customer. When you go in and it takes over 30 minutes, that's slow. Need faster quicker service.

Stacie made the loan process so easy and was extremely very helpful the whole way from start to finish. I will definitely recommend her services in the future to family and friends.

Catherine (or Katherine) calls my mother saying she didn't pay last month with a very rude attitude not even clarifying where she's calling from until she's asked. We explain she's setup on auto pay and the girl just rudely says no, you're not and have never been on auto pay. Come to find out it was a family members account. So she failed to state the company's name and failed to even mention who she's calling about. Sad customer service skills and all together horrible people skills. You should never call anyone with that kind of attitude no matter what your business is!

I was very satisfied with the loan officer, her knowledge and very pleasant attitude.

Thank you Regional Finance when I needed assistance your agency helped me. Thank you

It was easy and there was no hassle getting the loan I didn't have to take time off work to come to the office and fill out a bunch of paperwork.

The staff made it worth my time
100% satisfied

The staff was very friendly and helpful. Payments were set very reasonable .

I feel that I was not given a fair amount on my loan and feel it's totally based on my credit score. If the company looked at all 3 credit bureaus , they would see I am making an effort to get back on track based on an income reduction. I am trying to rectify the situation, however I feel as one of your customers, it seems like that goes unnoticed.

The loan was great at just the right time!
Great doing business with your company
Sincerely,
Leslie R Croft