Regrowz レビュー 235

Regrowz からの回答

2024年1月3日

Hello Lisa,

Good day to you.

We sincerely apologize for any inconvenience you've experienced regarding the status of your order.

Upon reviewing your case, we identified an unexpected surge in orders during the festive season, leading to a temporary backlog in our processing and shipping procedures. We understand the importance of your order, and we regret any frustration this delay may have caused.

We would like to inform you that your package is scheduled to be dispatched between January 3rd and January 10th, 2024. As soon as your order is shipped, you will receive an email notification containing the tracking information. We anticipate that your package will be delivered to you promptly following dispatch.

We genuinely appreciate your patience and understanding during this challenging period. If you have any further questions or concerns, please do not hesitate to reach out to us. We value your business and are committed to ensuring a positive shopping experience for you.

Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding.

Thank you for your patience.

Best regards,
REGROWZ Customer Support Team

Regrowz からの回答

2024年1月3日

Hi Emma,

We want to extend our sincere apologies for any inconvenience you've encountered with the status of your order.

Upon reviewing your situation, we recognised an unexpected surge in orders during the festive season, resulting in a temporary backlog in our processing and shipping procedures. We understand the significance of your order, particularly as it was intended as a Christmas gift, and we deeply regret any frustration this delay may have caused.

We're pleased to share that your order is scheduled for dispatch today. Please check your email inbox for the relevant details, and anticipate the arrival of your order within the next 3 working days.

Should you require further assistance, please don't hesitate to reach out to us. We are committed to providing any necessary support.

We genuinely appreciate your patience and understanding during this challenging period. If you have additional questions or concerns, feel free to contact us. Your business is valued, and we remain dedicated to ensuring a positive shopping experience for you.

Once again, we sincerely apologise for any inconvenience caused and appreciate your understanding.

Best regards,
REGROWZ Customer Support Team

Regrowz からの回答

2024年1月3日

Hello Joyce White,

Good day to you.

We sincerely apologize for any inconvenience you've experienced regarding the status of your order.

Upon reviewing your case, we identified an unexpected surge in orders during the festive season, leading to a temporary backlog in our processing and shipping procedures. We understand the importance of your order, especially as it was intended as a Christmas gift, and we regret any frustration this delay may have caused.

We would like to inform you that your package is scheduled to be dispatched between January 3rd and January 10th, 2024. As soon as your order is shipped, you will receive an email notification containing the tracking information. We anticipate that your package will be delivered to you promptly following dispatch.

We genuinely appreciate your patience and understanding during this challenging period. If you have any further questions or concerns, please do not hesitate to reach out to us. We value your business and are committed to ensuring a positive shopping experience for you.

Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding.

Thank you for your patience.

Best regards,
REGROWZ Customer Support Team

Regrowz からの回答

2024年1月3日

Hello Rebekah,

Good day to you.

We apologize sincerely for the delay in responding to your inquiry and any inconvenience it may have caused. We understand the frustration surrounding the delay in your order and the lack of tracking details.

Upon reviewing your case, we found that your inquiry was received during the holiday period when our response times were impacted due to the festive season. We regret any inconvenience caused by this delay.

We are pleased to inform you that we have responded to your request yesterday. Kindly check your email inbox, including your spam or junk folder, as our response may have been filtered there.

Furthermore, we have processed a refund for your order, as per your request. The funds should reflect in your account according to your bank's processing timeline.

We deeply appreciate your understanding and patience during this time. If you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and resolving any outstanding issues promptly.

Once again, we apologize for any inconvenience caused, and we appreciate your trust in us.

Best regards,
REGROWZ Customer Support Team

Regrowz からの回答

2024年1月3日

Hello Christian Rutherford,

Good day to you.

We genuinely apologize for the delay in delivering your order. The unexpected surge in orders during the festive season led to a temporary backlog, resulting in delays in processing and shipping your order. We are pleased to inform you that your package will be dispatched today, and as soon as your order is dispatched, you will receive your order tracking information. You can expect your package to be delivered to you within 3 working days.

Please do not hesitate to let us know if you need our further assistance, we will always be here to assist you.

Regrowz からの回答

2023年12月29日

Hello Kate Johnson,

Greetings.

We sincerely apologise for any confusion and inconvenience caused by the delay in your order. We understand the frustration of anticipating a delivery and not receiving timely updates.

After receiving your social media message, we promptly investigated the matter, and we are pleased to inform you that your order has been dispatched today. You can expect to receive your items within the next 3 working days. We appreciate your patience and understanding during this process.

If you have any further concerns or questions, please feel free to reach out to us. We are committed to ensuring your satisfaction and making this right for you.

Thank you for choosing REGROWZ. We value your business and appreciate the opportunity to address this matter.

Best regards,
REGROWZ Customer Support

Regrowz からの回答

2023年12月29日 に更新

Hello Rochelle Hanson,

Greetings.

We apologize sincerely for the delay in delivering your order and any inconvenience it may have caused. We understand your frustration, and we want to assure you that we are actively addressing the issue.

To make amends, we would like to promise you a fresh batch of our Hair Thickening Shampoo, which is expected to be in stock today, and your order will be dispatched from January 1st to January 5th, 2024. We appreciate your patience and understanding as we work to fulfil your order promptly.

If you have any further concerns or would like additional assistance, please do not hesitate to reach out to us. Your satisfaction is our priority, and we are committed to making things right.

Thank you for your understanding.

Best regards,
REGROWZ Customer Support

Regrowz からの回答

2023年12月22日

Hello Marie S,

We sincerely apologize for the inconvenience you've experienced with your order. We understand the importance of receiving your item by Christmas, and we regret that your expectations were not met. Our team is committed to resolving this issue for you.

To expedite the process, could you please provide us with your order ID? Kindly send it to customersupport@regrowz.com, and we will prioritize your case to ensure a swift resolution. We value your feedback and are working diligently to address your concerns.

Thank you for bringing this to our attention, and we appreciate your understanding.

Best regards,

REGROWZ Customer Support

Regrowz からの回答

2023年12月22日

Hello Steve Burns,

We sincerely apologize for the inconvenience you've experienced with your recent order. We understand your frustration and would like to assure you that we are committed to resolving this issue promptly.

To assist you further, could you please provide us with your Order ID? Kindly send it to customersupport@regrowz.com, and our dedicated customer support team will investigate the status of your order and work towards a swift resolution.

Once again, we apologize for any inconvenience caused and appreciate your patience as we address this matter.

Best regards,

REGROWZ Customer Support

Regrowz からの回答

2023年12月22日

Hello Roxie,

We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be to not receive your item as expected, and we want to address this issue promptly.

Please accept our deepest apologies for any inconvenience caused. In order for us to investigate and resolve this matter for you, could you please provide us with your order ID? Kindly send it to customersupport@regrowz.com, and our dedicated team will prioritize your case and work towards a swift resolution.

We appreciate your understanding and patience as we strive to make things right for you. Thank you for bringing this to our attention, and we look forward to assisting you promptly.

Best regards,

REGROWZ Customer Support

Regrowz からの回答

2023年12月22日

Hello Melaine Williams,

We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating delays and stock shortages can be, and we genuinely regret any disappointment this has caused.

To assist you promptly, please provide us with your order ID by emailing customersupport@regrowz.com. Our team is committed to resolving this issue for you and ensuring your satisfaction. We appreciate your understanding and look forward to rectifying this situation.

Best regards,

REGROWZ Customer Support

Regrowz からの回答

2023年12月22日

Hello Catherine Radloff,

We sincerely apologize for the inconvenience you've experienced with your recent order of our shampoo and conditioner. We understand how frustrating it must be to not receive your products and encounter issues with communication.

Please accept our sincere apologies for any lapses in our service. To rectify this situation promptly, we kindly request that you forward your order details to customersupport@regrowz.com. Our team will prioritize your case and investigate the matter thoroughly. Rest assured, we are committed to resolving this issue and ensuring your satisfaction.

Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.

REGROWZ Customer Support

Regrowz からの回答

2023年11月9日

Hi Joe. We reached out to you via email yesterday regarding your recent orders, and it appears that the shipping address provided does not include an apartment number. As a result, your package has been returned to us. We kindly request that you review and update your shipping details, including the apartment number, so we can ensure the successful delivery of your order.

Thank you for your attention to this matter, and please feel free to respond to the email thread with the necessary information.

Regrowz からの回答

2023年10月23日

Hi, Thank you for contacting us and bringing your concerns to our attention. We are deeply sorry to hear about your negative experience with our shampoo and the issues you have encountered with your hair. We would like to investigate this matter further to understand the cause of your experience. Please contact us on our email customersupport@regrowz.com so we can further assist you. Best Regards, Regrowz Team

Regrowz からの回答

2023年10月23日

Hi, Thank you for reaching out to us. We sincerely apologize for the negative experience you had with our shampoo and conditioner, and the issues it caused with your hair. We are committed to understanding the cause of this experience and would like to investigate further. Your feedback is important to us, and we appreciate your patience as we work towards a resolution. Please contact us on our email customersupport@regrowz.com so we can further assist you. Best Regards, Regrowz Team

Regrowz からの回答

2023年9月8日

Hi Jacey Moeller,

Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and we're sorry to hear that you've had a less than satisfactory experience with our shampoo and conditioner.

We understand your concerns regarding the consistency of the Volume Conditioner, particularly in colder weather. It's true that coconut oil, a key ingredient in the conditioner, can solidify in lower temperatures. We apologize for any inconvenience this may have caused.

To help resolve this issue, we recommend submerging the Volume Conditioner bottle in warm water before use. This should help soften the product and make it easier to spread through your hair. We hope you'll give it another try with this method, and we're here to assist you with any further questions or concerns you may have.

Once again, we apologize for any disappointment you've experienced, and we appreciate your patience and feedback.

REGROWZ Customer Support Team

Regrowz からの回答

2023年8月10日 に更新

Hi Nika,

We're sorry to hear about the inconvenience you've experienced with your package and the quality of the item received. We sincerely apologize for any disappointment this may have caused. We're committed to making things right for you. Please reach out to our customer support team at customersupport@regrowz.com, and we will ensure a replacement is sent your way. Your satisfaction is important to us, and we appreciate your understanding.

REGROWZ Customer Support Team